Don’t order shakes from here they are nothing but milk hardly any ice cream in them, the employees act like they are perfect and have no manners.
julia seeders
This place does not know how to make coffee! I have tried multiple times here and it's constantly watered down. This is my last visit because I don't like gross coffee.
Lylah Tyler
Came in there to get away from the heat, turns out it’s hotter in there than outside because the AC is broken!!! And according to the poor workers it has been for a while. I tried to order Ice cream, but it was all SOUP and melted it was terrible. I ended up just getting a frozen coffee which was delicious, thank you ladies 😉. Those working conditions are terrible though, I couldn’t even stand staying inside for 5 minutes at a time, let alone a whole shift, I hope this problem gets fixed soon 🫤
Samuel Rispoli
Best Sauna in town! I can't believe they converted the interior of this Dunkin into a Sauna, WOW! I walked in and got some donuts and coffee. I was surprised to find the temperature a blazing 98 degrees. A little low for most saunas but it did the job nicely. The service was fine, but because of the heat the glaze was melted off my donuts and my iced coffee was now room temperature. I discovered I really hate lukewarm coffee, Thanks Dunkin! Oh, the AC was just broken, NOT a real sauna. The unlucky employees of this location have to toil in ungodly heat just to serve food that gets ruined because the company won't fix the AC. Please fix the AC for your employees and customers. I pray for the next unfortunate soul who walks into this blazing hellscape and for the employees who work for an institution that seems to truly not care for their health and wellbeing.
victoria
Exceptional service and food on 3/8/2025. Ladies working were very polite and our drinks/food were great.
Loren Larkin
Broken kiosk. Service incredibly slow.
Ambrose Rose
I came here one Friday and this girl named Isabella was really nice and patient with me because my order was a little complicated but she got the job done in a timely manner and is tasted amazing!
Shekib Ebadi
Please do not visit this store if you are a visible minority. Staff members are blatantly racist.
Diana Stclair
Been there 2 times in the last 3 days. The Holiday cookie hot latte was just a little over half full and today the chai latte was barely warm and not even near half.. mostly foam..
Tiffany D
Me and my daughter frequent Dunkin in luray mostly in the mornings. The girls are always polite and helpful. One of the young ladies there I believe her name is Kieara (sp?) she is such a sweetheart. Always quick to step in and offer assistance. Great job ladies... My ice coffee is always on point.🩷🤌🏾
WARNING: Do not stop if they’re busy to get a Baskin drink. They refused to make a drink I ordered because they were “slammed.” I’ve never been turned away from a business because they were busy. I stated it was like going to Walmart and going up to pay but they say you can’t because they’re too busy. I waited in the same “slammed” line to order but was turned away because they were too busy. How is this allowed? This is horrible customer service and pure laziness. I asked who I could complain to and they stated I could call corporate and that the manager would say the same thing. Does that mean there was no management? There are so many things wrong with this. Please do better.
Service: 1
Robert Macy
Bathroom needs cleaning! The sun shines directly into the east side of building blinding those at the coffee fixing station- windows blinds very much needed.
Atmosphere: 2
Food: 4
Service: 4
Bill RB
Avoid this place.
Stopped by for an ice cream after visiting Louray Caverns on a Sunday afternoon, Overall bad experience.
First off, they were out of a lot of flavors, they made excuses that they did not get in their order yet. Ok, so went over to the coffee side to get an iced coffee instead, however now they were out of the flavor we wanted…guess they just are not used to customers on the weekends.
My wife used the restroom, and came out saying they were out of paper towels and the sewer had backed up…very unsanitary.
As we left, had to use only one side of the door, as the other had a sign that said broken do not use.
Would I go there again…absolutely not. Would I recommend…absolutely not.
Papa Torr
I won't be back again. I have traveled through luray many times over the years. I stopped to use the bathroom and get some water for my pills. So I bought some donuts So I could get a cup of water but they wouldn't give me one unless they paid for it separately. 😛
Atmosphere: 3
Food: 3
Service: 2
Mary-Beth Ault
Food was stale. Person taking order sounded very irritated because I couldn't understand her. The marquee was difficult to read because the sign was too far from the drive-through lane.
Don’t order shakes from here they are nothing but milk hardly any ice cream in them, the employees act like they are perfect and have no manners.
This place does not know how to make coffee! I have tried multiple times here and it's constantly watered down. This is my last visit because I don't like gross coffee.
Came in there to get away from the heat, turns out it’s hotter in there than outside because the AC is broken!!! And according to the poor workers it has been for a while. I tried to order Ice cream, but it was all SOUP and melted it was terrible. I ended up just getting a frozen coffee which was delicious, thank you ladies 😉. Those working conditions are terrible though, I couldn’t even stand staying inside for 5 minutes at a time, let alone a whole shift, I hope this problem gets fixed soon 🫤
Best Sauna in town! I can't believe they converted the interior of this Dunkin into a Sauna, WOW! I walked in and got some donuts and coffee. I was surprised to find the temperature a blazing 98 degrees. A little low for most saunas but it did the job nicely. The service was fine, but because of the heat the glaze was melted off my donuts and my iced coffee was now room temperature. I discovered I really hate lukewarm coffee, Thanks Dunkin! Oh, the AC was just broken, NOT a real sauna. The unlucky employees of this location have to toil in ungodly heat just to serve food that gets ruined because the company won't fix the AC. Please fix the AC for your employees and customers. I pray for the next unfortunate soul who walks into this blazing hellscape and for the employees who work for an institution that seems to truly not care for their health and wellbeing.
Exceptional service and food on 3/8/2025. Ladies working were very polite and our drinks/food were great.
Broken kiosk. Service incredibly slow.
I came here one Friday and this girl named Isabella was really nice and patient with me because my order was a little complicated but she got the job done in a timely manner and is tasted amazing!
Please do not visit this store if you are a visible minority. Staff members are blatantly racist.
Been there 2 times in the last 3 days. The Holiday cookie hot latte was just a little over half full and today the chai latte was barely warm and not even near half.. mostly foam..
Me and my daughter frequent Dunkin in luray mostly in the mornings. The girls are always polite and helpful. One of the young ladies there I believe her name is Kieara (sp?) she is such a sweetheart. Always quick to step in and offer assistance. Great job ladies... My ice coffee is always on point.🩷🤌🏾
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Hash Browns, Bacon Egg and Cheese, Caramel Iced Macchiato
Restaurantji Recommends
WARNING: Do not stop if they’re busy to get a Baskin drink. They refused to make a drink I ordered because they were “slammed.” I’ve never been turned away from a business because they were busy. I stated it was like going to Walmart and going up to pay but they say you can’t because they’re too busy. I waited in the same “slammed” line to order but was turned away because they were too busy. How is this allowed? This is horrible customer service and pure laziness. I asked who I could complain to and they stated I could call corporate and that the manager would say the same thing. Does that mean there was no management? There are so many things wrong with this. Please do better.
Service: 1
Bathroom needs cleaning! The sun shines directly into the east side of building blinding those at the coffee fixing station- windows blinds very much needed.
Atmosphere: 2
Food: 4
Service: 4
Avoid this place.
Stopped by for an ice cream after visiting Louray Caverns on a Sunday afternoon, Overall bad experience.
First off, they were out of a lot of flavors, they made excuses that they did not get in their order yet. Ok, so went over to the coffee side to get an iced coffee instead, however now they were out of the flavor we wanted…guess they just are not used to customers on the weekends.
My wife used the restroom, and came out saying they were out of paper towels and the sewer had backed up…very unsanitary.
As we left, had to use only one side of the door, as the other had a sign that said broken do not use.
Would I go there again…absolutely not.
Would I recommend…absolutely not.
I won't be back again. I have traveled through luray many times over the years. I stopped to use the bathroom and get some water for my pills. So I bought some donuts So I could get a cup of water but they wouldn't give me one unless they paid for it separately. 😛
Atmosphere: 3
Food: 3
Service: 2
Food was stale. Person taking order sounded very irritated because I couldn't understand her.
The marquee was difficult to read because the sign was too far from the drive-through lane.
Atmosphere: 3
Food: 1
Service: 2
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