Went in there around 1 the rudest customer service experience of my life. honestly needs better employees, no greeting that’s fine but unnecessary rude behavior that’s awful to be honest. I understand that food service is difficult. But still it’s no reason they should be this rude honestly went here twice both times
Atmosphere: 1
Food: 4
Service: 1
Bruce Fender
Never been disappointed with Starbucks hot coffee drinks. Minor missteps are quickly fixed.
Atmosphere: 5
Food: 5
Service: 5
Julissa Elaine Stock
I have never felt like more of an inconvenience to a barista- the rudest customer experience of my life. Throwing stuff behind the bar in anger made me very uncomfortable and honestly needs to be fired. You just never know what a person is going through… and I am paying $14 for drinks. I understand that food service is difficult. I am a manager at a coffee shop. if she were paying that much money for drinks I know she would want her drinks to be made and she would want to be treated well as a customer.
Atmosphere: 1
Food: 3
Service: 1
Wendy New
Came in on Sunday 9-17-23 before 12am, there was a dark haired woman working, she had the personality of a rock, didn't speak just stood staring at you. Order was wrong, plus no cold foam as requested but due to her demeanor I wouldn't go back. Normally the barista's are sweet, friendly and smile, I love this Starbucks but will not order when she is there.
Service: 1
Jack Doyle
Julia's and my Starbucks experience this morning was less than ideal.
The line was long, so we decided to try to be efficient and place our order in the app, and then just give them the name at the speaker.
The speaker girl told us that since we had only placed our order a couple of minutes ago, it might not be ready by the time we get to the window. I guess we learned our less on that. Instead of placing the order before we get to the speaker, we wait and place it at the speaker, they will have less time to prepare the order, and thus it is more likely to be ready by the time we get to the window. The bonus is that the speaker girl won't chastise us for using the app. Their app.
So, we roll around to the window, where we are waiting for at least ten minutes. My drink came right out, but Julia's was taking a while. Eventually, they show up with the bacon and sausage wrap that we didn't order. They insisted the mobile order was for my drink and the wrap. We showed them the order on our phone. Two drinks. Checkmate, hippie.
They came back a couple of minutes later with the drink. They said we could have the wrap anyway, so...
About the wrap: It wasn't good. The potatoes in it were crunchy, because they weren't cooked. It was very hot, though, fresh out of the microwave or whatever they fixed it in. I would never buy this wrap. I've had better breakfast burritos from Kroger's frozen foods section, and they cost much less. Not only are they better, they are actually good. I would not recommend the bacon sausage wrap from Starbucks. Julia and I split it in half, and I couldn't even enjoy half of it.
We're going to take a break from this Starbucks for a bit.
Jack Doyle
Julia's and my Starbucks experience this morning was less than ideal. The line was long, so we decided to try to be efficient and place our order in the app, and then just give them the name at the speaker. The speaker girl told us that since we had only placed our order a couple of minutes ago, it might not be ready by the time we get to the window. I guess we learned our less on that. Instead of placing the order before we get to the speaker, we wait and place it at the speaker, they will have less time to prepare the order, and thus it is more likely to be ready by the time we get to the window. The bonus is that the speaker girl won't chastise us for using the app. Their app. So, we roll around to the window, where we are waiting for at least ten minutes. My drink came right out, but Julia's was taking a while. Eventually, they show up with the bacon and sausage wrap that we didn't order. They insisted the mobile order was for my drink and the wrap. We showed them the order on our phone. Two drinks. Checkmate, hippie. They came back a couple of minutes later with the drink. They said we could have the wrap anyway, so... About the wrap: It wasn't good. The potatoes in it were crunchy, because they weren't cooked. It was very hot, though, fresh out of the microwave or whatever they fixed it in. I would never buy this wrap. I've had better breakfast burritos from Kroger's frozen foods section, and they cost much less. Not only are they better, they are actually good. I would not recommend the bacon sausage wrap from Starbucks. Julia and I split it in half, and I couldn't even enjoy half of it. We're going to take a break from this Starbucks for a bit.
Cynthia Greer
Mistakes made - no problem!! Whoever the older lady there was loud and aggressive toward me without provocation. I left without my drink.
Simona Hudson
Use the inside vs. the drive thru (it might be quicker). As always, great coffee and more!
Kate “KittyKat” Baxley
Ventj,white choc,chocolate, mmm
Cynthia Perkins
The BEST Starbucks is this one..right inside of Kroger's on Timberlake Road.And the manager ...TREATS YOU LIKE ROYALTY.Great job Krogers and even more so ,corporate STARBUCKS.
Went in there around 1 the rudest customer service experience of my life. honestly needs better employees, no greeting that’s fine but unnecessary rude behavior that’s awful to be honest. I understand that food service is difficult. But still it’s no reason they should be this rude honestly went here twice both times
Atmosphere: 1
Food: 4
Service: 1
Never been disappointed with Starbucks hot coffee drinks. Minor missteps are quickly fixed.
Atmosphere: 5
Food: 5
Service: 5
I have never felt like more of an inconvenience to a barista- the rudest customer experience of my life. Throwing stuff behind the bar in anger made me very uncomfortable and honestly needs to be fired. You just never know what a person is going through… and I am paying $14 for drinks. I understand that food service is difficult. I am a manager at a coffee shop. if she were paying that much money for drinks I know she would want her drinks to be made and she would want to be treated well as a customer.
Atmosphere: 1
Food: 3
Service: 1
Came in on Sunday 9-17-23 before 12am, there was a dark haired woman working, she had the personality of a rock, didn't speak just stood staring at you. Order was wrong, plus no cold foam as requested but due to her demeanor I wouldn't go back. Normally the barista's are sweet, friendly and smile, I love this Starbucks but will not order when she is there.
Service: 1
Julia's and my Starbucks experience this morning was less than ideal. The line was long, so we decided to try to be efficient and place our order in the app, and then just give them the name at the speaker. The speaker girl told us that since we had only placed our order a couple of minutes ago, it might not be ready by the time we get to the window. I guess we learned our less on that. Instead of placing the order before we get to the speaker, we wait and place it at the speaker, they will have less time to prepare the order, and thus it is more likely to be ready by the time we get to the window. The bonus is that the speaker girl won't chastise us for using the app. Their app. So, we roll around to the window, where we are waiting for at least ten minutes. My drink came right out, but Julia's was taking a while. Eventually, they show up with the bacon and sausage wrap that we didn't order. They insisted the mobile order was for my drink and the wrap. We showed them the order on our phone. Two drinks. Checkmate, hippie. They came back a couple of minutes later with the drink. They said we could have the wrap anyway, so... About the wrap: It wasn't good. The potatoes in it were crunchy, because they weren't cooked. It was very hot, though, fresh out of the microwave or whatever they fixed it in. I would never buy this wrap. I've had better breakfast burritos from Kroger's frozen foods section, and they cost much less. Not only are they better, they are actually good. I would not recommend the bacon sausage wrap from Starbucks. Julia and I split it in half, and I couldn't even enjoy half of it. We're going to take a break from this Starbucks for a bit.
Julia's and my Starbucks experience this morning was less than ideal. The line was long, so we decided to try to be efficient and place our order in the app, and then just give them the name at the speaker. The speaker girl told us that since we had only placed our order a couple of minutes ago, it might not be ready by the time we get to the window. I guess we learned our less on that. Instead of placing the order before we get to the speaker, we wait and place it at the speaker, they will have less time to prepare the order, and thus it is more likely to be ready by the time we get to the window. The bonus is that the speaker girl won't chastise us for using the app. Their app. So, we roll around to the window, where we are waiting for at least ten minutes. My drink came right out, but Julia's was taking a while. Eventually, they show up with the bacon and sausage wrap that we didn't order. They insisted the mobile order was for my drink and the wrap. We showed them the order on our phone. Two drinks. Checkmate, hippie. They came back a couple of minutes later with the drink. They said we could have the wrap anyway, so... About the wrap: It wasn't good. The potatoes in it were crunchy, because they weren't cooked. It was very hot, though, fresh out of the microwave or whatever they fixed it in. I would never buy this wrap. I've had better breakfast burritos from Kroger's frozen foods section, and they cost much less. Not only are they better, they are actually good. I would not recommend the bacon sausage wrap from Starbucks. Julia and I split it in half, and I couldn't even enjoy half of it. We're going to take a break from this Starbucks for a bit.
Mistakes made - no problem!! Whoever the older lady there was loud and aggressive toward me without provocation. I left without my drink.
Use the inside vs. the drive thru (it might be quicker). As always, great coffee and more!
Ventj,white choc,chocolate, mmm
The BEST Starbucks is this one..right inside of Kroger's on Timberlake Road.And the manager ...TREATS YOU LIKE ROYALTY.Great job Krogers and even more so ,corporate STARBUCKS.
Restaurantji Recommends
I love it there! Everyone is so nice and helpful. Great atmosphere!!!!!
I really like Starbucks Caramel Latte
Never had a cup of coffee, so I cannot honestly rate this company, I was at Kroger
They go above and beyond making the crazy requests my daughter finds on Tik Tok. Amazing customer service!
I always get the carmel ribbon crunch frappuccino and I'm never disappointed ?