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Chinese • $
“If you are like me, not a regular to this chain, make sure you tell them what size plate or bowl you are getting. The lady who took my order treated me like I was dumb and was lacking basic customer service skills. She asked what I wanted (half white rice half fried rice) then asked me what entree. I said orange chicken. Then she said what else. I said orange chicken. Then she looked at me like I was an idiot and asked me with annoyance if I wanted double orange chicken. I looked at the menu and realized she was making me a plate with 2 entrees (I wanted a bowl with 1 entree). She said she could make it into a bowl but since I didnt want to waste, I had her just finish the plate with extra food for me. I waited for her to be ready by the spring rolls. She was about to pass my food to the cashier, stopped, and,again with an attitude, asked if I wanted anything else. I ordered spring rolls. The cashier recommended some delicious drinks and I got one of the watermelon mango drinks. It was EVERYTHING I needed, so delicious! The lady who had served my food went back to whatever she was doing. The cashier made sure I had everything I needed and got me the chopsticks I requested. Would've been a star review if it wasnt for that first lady. Anyway! At least the food was fresh!“
“I had a great experience at this Panda Express location in Manassas (Store #1568). Patricia G provided excellent customer service—she was friendly, welcoming, and made sure everything was perfect.
This is honestly my favorite Panda Express. The staff here, especially the chef, are truly awesome. The daytime chef is especially impressive—he’s a really cool guy who works very hard, and you can tell he puts effort into making the food great every time.
The food quality and service at this location stand out compared to other Panda Express restaurants.
Everyone, including the manager and supervisors, always greets customers warmly and makes you feel appreciated. The atmosphere doesn’t feel like a typical fast-food restaurant—it feels more like a family.
Highly recommend this location to anyone looking for great food and outstanding customer service!“