My mozzarella fries had ZERO PULL, they were stale and HORRIBLY uncooked.
Mind you, they also gave us the wrong drink and the lady serving was so rude I thought I was gonna have to take the kitchen into my own hands.
Shut this establishment down.
Atmosphere: 3
Food: 1
Service: 1
Layla
They do not know how to manage their time with customers and getting their orders correctly. They have a very slow service when it comes to ordering. The parking lot needs an update just like the building did
Atmosphere: 1
Food: 2
Service: 1
Alice Dahms
Gotta love this post covid era where they gonna take their time and do not care how long you sit and wait. Management no longer cares, upper management no longer cares, trickles down to the workers when there is no repercussion for doing the literal least you can during your shift. Run from this place unless you feel like sitting in your car for 45 minutes to get the crappiest food at insane prices.
Atmosphere: 1
Food: 1
Service: 1
Becky McVicker
My food sat on the front counter for 20 minutes before it was handed to me. They told me I had to wait for whopper meat, but the guy behind me got his 3 whoppers before me. Meanwhile, cold onion rings suck!!! Worst Burger King in the state! Square burgers on round buns sound much better Not to mention the employees use the bathroom to make phone calls. How do I know? They aren't quiet in there?
Atmosphere: 1
Food: 1
Service: 1
Crystal-Lea Swinney
The worst experience I’ve had with fast food. Pulled me to the side, then completely forgot about me. Gave me cold food, with items missing from my order. I did a mobile order to make it quicker and boy was I wrong. I am livid. TERRIBLE TERRIBLE EXPIRENCE!!! The people who were working were unapologetic and could seem to care less that they had made mistakes. It was just ridiculous. 40 minutes waiting for my food, and just awful customer service.
Atmosphere: 1
Food: 1
Service: 1
Lee
Almost 30 minutes waiting for my app order, which had nothing special in it. A little busy, but not too bad.
They took a bunch of orders at the register, and a bunch of orders in the drive through, after I came in, but they still served them first.
Atmosphere: 1
Food: 1
Service: 1
Deborah Price (debbie4r)
Vanessa was an excellent customer service person. Friendliest person and most efficient I've ever seen there. Kudos to Vanessa! She's been there for the long haul!
Atmosphere: 2
Food: 5
Service: 5
adam till
Sat at drive thru for 10 minutes and no one even spoke. Clearly they are not 24 hours and this is false advertising. Would rate 0 if possible
James Junior Martin
I got sick after eating here. This place is disgusting and needs to be shut down
I recently visited the BK on church street in Martinsvile and had a generally positive experience but I believe their team can benefit from some more training.. I ordered a whopper with cheese, large combo, onion rings, and coke, but received a whopper without cheese and fries instead of onion rings. Upon returning to the drive thru, they were quick to correct the order, however, I still got fries. After bringing it to their attention, they kindly provided me with onion rings, but unfortunately, they were cold and a little bit hard. I went inside.. when I spoke to a manager about my experience, she mentioned, “There’s no way the onion rings are not fresh because they are hand breaded every morning with fresh onions.” While I appreciate the sentiment, I know that many fast food items, like BK onion rings, are pre processed. She graciously offered me fresh onion rings along with an apology, and I appreciate her gesture of giving me a Hershey pie as compensation. She also mentioned BK Hershey pies are made with “a top secret blend of premium chocolate” and they’re not available anywhere else, they’re a BK exclusive. While I enjoy the pie, I think it will be beneficial for them to share more accurate info, as it is a widely distributed dessert and uses standard commercial ingredients. (The Hershey pie is actually the Edwards chocolate creme pie)
My visit had its challenges but i do appreciate them overall.. I hope these insights can help improve the service in the future.
Atmosphere: 3
Food: 4
Service: 3
Spencer Jamison
I hate these people I am so hungry and they didn't make my door dash order so now Im gonna starve I hate this place
Newell
Wonderful prices
Arnold Smith
Disappointed usually good food here today I got two ham egg cheese croissants they had been made too long and were chewy. Hash browns the same way even my coffee was cold. Really dissatisfied
Robert Robertson
Employee standing at counter vaping while a customer standing beside the railings smoking while mananager standing watching them Saturday March 22 :6 pm
Food was good but the service was a little slow.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Whopper, French Toast Sticks, Bacon Cheeseburger, Whopper Meal, Impossible Whopper
My mozzarella fries had ZERO PULL, they were stale and HORRIBLY uncooked.
Mind you, they also gave us the wrong drink and the lady serving was so rude I thought I was gonna have to take the kitchen into my own hands.
Shut this establishment down.
Atmosphere: 3
Food: 1
Service: 1
They do not know how to manage their time with customers and getting their orders correctly. They have a very slow service when it comes to ordering. The parking lot needs an update just like the building did
Atmosphere: 1
Food: 2
Service: 1
Gotta love this post covid era where they gonna take their time and do not care how long you sit and wait. Management no longer cares, upper management no longer cares, trickles down to the workers when there is no repercussion for doing the literal least you can during your shift. Run from this place unless you feel like sitting in your car for 45 minutes to get the crappiest food at insane prices.
Atmosphere: 1
Food: 1
Service: 1
My food sat on the front counter for 20 minutes before it was handed to me. They told me I had to wait for whopper meat, but the guy behind me got his 3 whoppers before me. Meanwhile, cold onion rings suck!!! Worst Burger King in the state! Square burgers on round buns sound much better
Not to mention the employees use the bathroom to make phone calls. How do I know? They aren't quiet in there?
Atmosphere: 1
Food: 1
Service: 1
The worst experience I’ve had with fast food. Pulled me to the side, then completely forgot about me. Gave me cold food, with items missing from my order. I did a mobile order to make it quicker and boy was I wrong. I am livid. TERRIBLE TERRIBLE EXPIRENCE!!! The people who were working were unapologetic and could seem to care less that they had made mistakes. It was just ridiculous. 40 minutes waiting for my food, and just awful customer service.
Atmosphere: 1
Food: 1
Service: 1
Almost 30 minutes waiting for my app order, which had nothing special in it. A little busy, but not too bad.
They took a bunch of orders at the register, and a bunch of orders in the drive through, after I came in, but they still served them first.
Atmosphere: 1
Food: 1
Service: 1
Vanessa was an excellent customer service person. Friendliest person and most efficient I've ever seen there. Kudos to Vanessa! She's been there for the long haul!
Atmosphere: 2
Food: 5
Service: 5
Sat at drive thru for 10 minutes and no one even spoke. Clearly they are not 24 hours and this is false advertising. Would rate 0 if possible
I got sick after eating here. This place is disgusting and needs to be shut down
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I recently visited the BK on church street in Martinsvile and had a generally positive experience but I believe their team can benefit from some more training.. I ordered a whopper with cheese, large combo, onion rings, and coke, but received a whopper without cheese and fries instead of onion rings. Upon returning to the drive thru, they were quick to correct the order, however, I still got fries. After bringing it to their attention, they kindly provided me with onion rings, but unfortunately, they were cold and a little bit hard. I went inside.. when I spoke to a manager about my experience, she mentioned, “There’s no way the onion rings are not fresh because they are hand breaded every morning with fresh onions.” While I appreciate the sentiment, I know that many fast food items, like BK onion rings, are pre processed. She graciously offered me fresh onion rings along with an apology, and I appreciate her gesture of giving me a Hershey pie as compensation. She also mentioned BK Hershey pies are made with “a top secret blend of premium chocolate” and they’re not available anywhere else, they’re a BK exclusive. While I enjoy the pie, I think it will be beneficial for them to share more accurate info, as it is a widely distributed dessert and uses standard commercial ingredients. (The Hershey pie is actually the Edwards chocolate creme pie)
My visit had its challenges but i do appreciate them overall.. I hope these insights can help improve the service in the future.
Atmosphere: 3
Food: 4
Service: 3
I hate these people I am so hungry and they didn't make my door dash order so now Im gonna starve I hate this place
Wonderful prices
Disappointed usually good food here today I got two ham egg cheese croissants they had been made too long and were chewy. Hash browns the same way even my coffee was cold. Really dissatisfied
Employee standing at counter vaping while a customer standing beside the railings smoking while mananager standing watching them Saturday March 22 :6 pm
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