The Cheesecake Factory

Awesome visit, everything was great and our Waiter Kareem was Amazing !!!

Excellent service and food.

The kids had a great time and loved the food.

Amazing how they can offer so many different entrées and they are all good.

I had a very frustrating experience. I waited in line and asked the front desk to reserve a table. I was told the wait would be around 30 minutes and that I’d receive a text when the table was ready. At 7:23 PM, I got the text and returned by 7:30PM. The place was very crowded, and with two kids in a stroller, we had to wait in line again just to speak with someone.

By the time we reached the front desk, we were told our table had been given away because we didn’t show up within five minutes. This “five-minute rule” was never communicated to us—neither verbally nor in the text.

The staff member at the front desk on Saturday (5/31) around 7 PM was extremely unprofessional and lacked basic courtesy. She showed no empathy or respect toward us as customers. If this is how they handle families with young children, it’s unacceptable. That staff member needs immediate training in both communication and customer service.

Went recently and we waited for almost an hour at the table (no bread either) before they told all customers to leave due to kitchen technical difficulties. I had an email for a birthday cheesecake slice too, which they did not honor as they escorted everyone out. The staff seemed very confused and had an odd demeanor and did not tend to their tables. What a waste of time. (The next day we went to the fair oaks location and was so much better)

Atmosphere: 1

Food: 1

Service: 1

I ordered a pasta that had no flavor chipotle

Atmosphere: 5

Food: 3

Service: 5

I absolutely love the Cheesecake Factory and am a regular customer, at least once a month. However, in the past 7-8 months, the Tyson location has not been that great at all. Therefore, I will try to avoid this restaurant location only as much as I can, especially since the Tyson area offers a variety of excellent quality food services.

Service: Some servers are not hospitable, they could come across as rude and uninterested in providing good customer service.

Wait Time: I have had to wait for long periods for my food to arrive or serving the food for my party within ~15-20 min of each other. My little girl had to wait for about 15 min for her food after I received my food, which I have to share with her anyway after the long wait.

Food Quality: The food quality has also noticeably declined, with some dishes tasting bland, overcooked, or undercooked. Food is not consistent; the ingredients and the presentation keep changing. It's like every time I go there, I am in for surprises, frustration, and disappointments.

Online reservation: I absolutely love using it, and it's very convenient and easy to use.

Atmosphere: 4

Food: 3

Service: 2

Great food

Atmosphere: 5

Food: 5

Service: 5

This location is closed!!!

Absolutely love the new Cheesecake Factory location at Tyson’s!! Clean, sleek, and beautiful - this location is now the best in the area. They brought the staff from the og location and the vibes couldn’t be better. Came here late for a bottle of wine and the bartenders and servers seemed genuinely happy to be there. Our server destiny was also so sweet. Thank you for a great experience!

Atmosphere: 5

Food: 5

Service: 5

This is my first time coming to The Cheese Cake Factory. I never get to stop by one. This time, I had the time to stop and check them out. This one in Tysons' corner mall is huge. The menu is very big with all kinds of food to choose from. We got greeted and seated right away. The waitress was on point. The sweet tea was great. The bacon burger was stacked with bacon. Fries were crispy and hot. The salmon was cooked, right. It was tender and juicy. The mashed potatoes were good. I would give them 8 out 10 stars. I will save room for dessert next time.

Dietary restrictions: They can accommodate most dietary restrictions.

Atmosphere: 4

Food: 4

Service: 4

The Cheesecake Factory is truly a beautiful restaurant. Unfortunately I don’t get to visit often as it takes nearly 2 hours to get to the nearest location, so for me it’s a special treat. The service was very good. The atmosphere is lovely. The food is delicious, especially the cheesecake which I of course look forward to the most. I can’t help but get the chocolate mousse every time-always my favorite. If I lived closer I’d try different flavors because I’m sure they are all amazing. A restaurant highly recommended.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Mushrooms, Salad, Cheesecakes

Very good Restaurant

Parking: Free and easy

Wheelchair accessibility: Easy access

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cake, Cheesecake Factory, Shrimp Pasta

Nice food in a little loud environment.

Atmosphere: 3

Food: 5

Service: 5