Route staff girls accused me of not knowing what I ordered when I went in for them to fix my order. They were so rude that they got the fixed order wrong and I didn't even go back in because it wasn't worth it
Atmosphere: 2
Food: 4
Service: 1
rere nav
This is the worst KFC ever they just need to shut this location down they always miss a bunch of items and chicken. You look better going to popeyes.
Atmosphere: 1
Food: 1
Service: 1
wanda stephens
I ordered a 8 piece dinner with mash potatoes and slaw and two extra sides. One slaw and one mash. . The quality of the chicken was not good. The breast was no bigger than a thigh. I’m aware the mash potatoes are instant but the quality is very low. They tasted cheap. I didn’t get the biscuits. For 40$ the quality wasn’t there. It has been several years since I visited this location because of bad service. I thought I would give them another try. I guess I will cross KFC off my list of ever returning. Sad really because they used to be really good.
Food: 2
Service: 3
Darian Cotman
-1 star. Chicken place that never has chicken ready. 20 min wait for 1 person order.
Michael Griffith
I bought a 4-piece meal to go and specified that I wanted three thighs and a drumstick. Instead, I got a nearly burnt and dry breast, one thigh, one drumstick, and one flat wing. The mashed potatoes and gravy barely had any gravy, and the roll looked it was half a roll that had been cut in two.
Atmosphere: 4
Food: 2
Service: 4
Kimberly F
I've been here 3 times in the past month. Today, First, because asking for the chicken big box I instantly was told there were 12 piece and another order and a few more ahead of ours being its 5:30pm when chicken should be already ready to go. Said I was going to have to wait. It acted as if they didn't want another and almost considered going somewhere rlse because of the already ratchedness that erupted. Said it would be 15 minutes to wait and asked if I wanted to still wait 3 times I guess hoping I change my mind. I sure wish I did change my mind with the quality of the food. Every time I've came here the past 3 times the chicken is cooked in oil that needs to be disposed of. Because of cooking in this the chicken is not crispy but extremely dripping with grease and you can taste burnt oil in the chicken. The oil needs to be dropped and fresh oil to cook in. No matter how spices the recipe has I couldn't taste not one of them over the burnt oil taste. The chicken was still drenched in oil and placed in the box and soaked through the box and chicken fell out into the bag. The order had items mixed up. There was no sauce and no spoons for the sides. Had to go back in to get sauces and spoons and no napkins was there except for 2 already drenched in oil at the bottom of the bag. This is the worst KFC I've had. I'm sure VDH and their health inspectors for ServSafe would have a field day here with cleanliness, proper usage of cooking equipment and temperatures of food.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Garnett
Went through the drive through the lady started to take my order then a man interrupts her and tells her no that I now have to come inside. Why not just finish with my order and tell her the drive through is closed. I just think it is unprofessional all the way around. Take care of your customers so they come back.
Service: 1
Denise Turner
The literal didn't have HOT SAUCE!!!! Do I need to say anything else
Atmosphere: 1
Food: 1
Service: 1
Noelle Loving
DON’T GO HERE!!!!! You are wasting time and money. It’s like the blind leading blind in that place. It’s suppose to be fast food, right. No it’s not fast. It should be called slow food from now on. Why on earth did it take 30 min to get food I didn’t even order? I made the mistake of not looking to see what I got before I got home. NEWS FLASH, BIG MISTAKE! I was supposed to be waiting for French fries for 2 minutes and didn’t even end up with French fries. I got mash potatoes with gravy instead. They probably did that so they could spit in them. I’m not eating them. They’re going in the trash! I also got upset because they would not give me 5 dollars back for my order. What I ordered, the 12 dollar 3 piece chicken tender meal, was the exact same as thing as the 7 dollar fill up. You got more stuff with that for 7 bucks. I am thoroughly pissed off about this experience and will never go back to this KFC or any KFC. If I want chicken I’ll go to Publix for now on. The sad thing is I’m still right back to being hungry and not wanting to eat the food now. I’m pretty sure they did spit in those potatoes because the woman, who was supposed to be in charge, was out in the parking lot staring me down. She won’t NOTHIN’ but nasty.
Service: 1
Kason Lett
Workers are so nice and one of them remembers me every time I go.
I came to this KFC today and was greeted by the most wonderful lady named Shannon. She took special care with my order and her positivity and kindness just made my day. Thank you KFC for hiring such awesome people!
Atmosphere: 5
Food: 5
Service: 5
Nick Koon
Stood inside for 25 minutes while employees sat out side sitting on curb smoking. While standing g alone in store for such time allowed me to see how gross kitchen was
Atmosphere: 1
Food: 1
Service: 1
Ramey A
Went threw the drive through. KFC isn't my favorite fast food but had a craving. The restaurant was very clean and the customer service was wonderful.
Atmosphere: 5
Food: 4
Service: 5
Carrie Ayers
Today I ordered on the kfc app and when I pulled up I was greeted by Kim she was so pleasant and helpful. Then I had a conversation with Shannon and she too was so pleasant and helpful. They had great customer service skills and if anyone comes in contact with them they will be leaving with a great attitude and satisfaction with their order. Keep doing what you are doing ladies! It rubs off onto your customers. 🫶🏻
Atmosphere: 5
Food: 5
Service: 5
Kyle Mitchell
Hadn't been to this location in years. Thought I'd try it today because I had a coupon. Remembered why I never go there. Got 3 chicken tenders and fries. They were out of diet soda, had to get a water. No problem with that. Got home, chicken tenders were undercooked to the point I couldn't bite into them. I didn't feel like driving back there so I threw them in my air fryer and cooked them properly. Won't go back again.
Route staff girls accused me of not knowing what I ordered when I went in for them to fix my order. They were so rude that they got the fixed order wrong and I didn't even go back in because it wasn't worth it
Atmosphere: 2
Food: 4
Service: 1
This is the worst KFC ever they just need to shut this location down they always miss a bunch of items and chicken. You look better going to popeyes.
Atmosphere: 1
Food: 1
Service: 1
I ordered a 8 piece dinner with mash potatoes and slaw and two extra sides. One slaw and one mash. . The quality of the chicken was not good. The breast was no bigger than a thigh. I’m aware the mash potatoes are instant but the quality is very low. They tasted cheap. I didn’t get the biscuits. For 40$ the quality wasn’t there. It has been several years since I visited this location because of bad service. I thought I would give them another try. I guess I will cross KFC off my list of ever returning. Sad really because they used to be really good.
Food: 2
Service: 3
-1 star. Chicken place that never has chicken ready. 20 min wait for 1 person order.
I bought a 4-piece meal to go and specified that I wanted three thighs and a drumstick. Instead, I got a nearly burnt and dry breast, one thigh, one drumstick, and one flat wing. The mashed potatoes and gravy barely had any gravy, and the roll looked it was half a roll that had been cut in two.
Atmosphere: 4
Food: 2
Service: 4
I've been here 3 times in the past month. Today, First, because asking for the chicken big box I instantly was told there were 12 piece and another order and a few more ahead of ours being its 5:30pm when chicken should be already ready to go. Said I was going to have to wait. It acted as if they didn't want another and almost considered going somewhere rlse because of the already ratchedness that erupted. Said it would be 15 minutes to wait and asked if I wanted to still wait 3 times I guess hoping I change my mind. I sure wish I did change my mind with the quality of the food. Every time I've came here the past 3 times the chicken is cooked in oil that needs to be disposed of. Because of cooking in this the chicken is not crispy but extremely dripping with grease and you can taste burnt oil in the chicken. The oil needs to be dropped and fresh oil to cook in. No matter how spices the recipe has I couldn't taste not one of them over the burnt oil taste. The chicken was still drenched in oil and placed in the box and soaked through the box and chicken fell out into the bag. The order had items mixed up. There was no sauce and no spoons for the sides. Had to go back in to get sauces and spoons and no napkins was there except for 2 already drenched in oil at the bottom of the bag. This is the worst KFC I've had. I'm sure VDH and their health inspectors for ServSafe would have a field day here with cleanliness, proper usage of cooking equipment and temperatures of food.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive through the lady started to take my order then a man interrupts her and tells her no that I now have to come inside. Why not just finish with my order and tell her the drive through is closed. I just think it is unprofessional all the way around. Take care of your customers so they come back.
Service: 1
The literal didn't have HOT SAUCE!!!!
Do I need to say anything else
Atmosphere: 1
Food: 1
Service: 1
DON’T GO HERE!!!!! You are wasting time and money. It’s like the blind leading blind in that place. It’s suppose to be fast food, right. No it’s not fast. It should be called slow food from now on. Why on earth did it take 30 min to get food I didn’t even order? I made the mistake of not looking to see what I got before I got home. NEWS FLASH, BIG MISTAKE! I was supposed to be waiting for French fries for 2 minutes and didn’t even end up with French fries. I got mash potatoes with gravy instead. They probably did that so they could spit in them. I’m not eating them. They’re going in the trash!
I also got upset because they would not give me 5 dollars back for my order. What I ordered, the 12 dollar 3 piece chicken tender meal, was the exact same as thing as the 7 dollar fill up. You got more stuff with that for 7 bucks.
I am thoroughly pissed off about this experience and will never go back to this KFC or any KFC. If I want chicken I’ll go to Publix for now on.
The sad thing is I’m still right back to being hungry and not wanting to eat the food now. I’m pretty sure they did spit in those potatoes because the woman, who was supposed to be in charge, was out in the parking lot staring me down. She won’t NOTHIN’ but nasty.
Service: 1
Workers are so nice and one of them remembers me every time I go.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I came to this KFC today and was greeted by the most wonderful lady named Shannon. She took special care with my order and her positivity and kindness just made my day. Thank you KFC for hiring such awesome people!
Atmosphere: 5
Food: 5
Service: 5
Stood inside for 25 minutes while employees sat out side sitting on curb smoking. While standing g alone in store for such time allowed me to see how gross kitchen was
Atmosphere: 1
Food: 1
Service: 1
Went threw the drive through. KFC isn't my favorite fast food but had a craving. The restaurant was very clean and the customer service was wonderful.
Atmosphere: 5
Food: 4
Service: 5
Today I ordered on the kfc app and when I pulled up I was greeted by Kim she was so pleasant and helpful. Then I had a conversation with Shannon and she too was so pleasant and helpful. They had great customer service skills and if anyone comes in contact with them they will be leaving with a great attitude and satisfaction with their order. Keep doing what you are doing ladies! It rubs off onto your customers. 🫶🏻
Atmosphere: 5
Food: 5
Service: 5
Hadn't been to this location in years. Thought I'd try it today because I had a coupon. Remembered why I never go there. Got 3 chicken tenders and fries. They were out of diet soda, had to get a water. No problem with that. Got home, chicken tenders were undercooked to the point I couldn't bite into them. I didn't feel like driving back there so I threw them in my air fryer and cooked them properly. Won't go back again.
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