Moe's Southwest Grill

They're always really nice here and the food is delicious!

After this location was sold approx 18 months ago it has really gone downhill. The all white meat chicken, toppings, rice, or atmosphere was not the same taste or quality as other locations in Richmond. Will not return.

The only reason it’s getting a 2 star is because of the chips. I don’t post many reviews on food establishments. I’m not looking for free food, or excuses why it was bad. after three bites of a burrito bowl and two chips with queso. I ended up throwing up and throwing away everything else. which I guess it’s my fault because I should have looked closer at the food before ordering. rice was like eating non cooked pasta, so hard. I understand having it a little al dente
But not like raw pasta. The atmosphere and there is just awful.only two people in there at lunch time. Windows and entry doors were dirty and handle on door sticky. workers behind the counter. Say hello with about as much enthusiasm as a 10-year-old child having to wake up at 5 AM on the weekend to go do yard work.(not happy). for the price that you have to pay nowadays almost $17 for a bowl and some chips with queso.(which the amount of food is small) then the machine and the employee has the audacity to ask you to pick a tip amount. if you don’t look close enough, there’s no button to select zero tip. You have to hit the back button in order to do that they give you four options so you have to hit another button just to find no tip. Which is set up by the Business itself. don’t waste your money. I would’ve rather went to McDonald’s, and McDonald’s has some of the worst food in the world.also why is the owner/manager giving reviews, I guess you need to help but up that poor rating somehow.

the staff is always super nice and patient and the area is well kept! they give great portions too.

Really super dirty. I’m glad I went inside instead of ordering pickup or delivery so I could actually see just how filthy this restaurant has gotten. I paid for my meal, only to be polite - but did not eat it. I didn’t want free chips once I got up to the checkout, because the bin they were stored in was so caked with oil and grim. For a location that has only just reopened in the past few years, I am shocked at the amount of dirt, filth, grim. Hey corporate……this location needs another intervention badly!

Let me my preface by saying, I love Moe's in general. That's probably the only reason I'm giving 2 stars. This location changed management a while back and I had high hopes, but it's not good. The last time I was there I ended up not ordering my usual cilantro and fresh jalapenos because both were were visibly brown and clearly old. I'm glad I didn't order ahead... They only had one salsa available at the salsa bar and it tasted rancid. The place also needs a major scrub down. Based on this last visit I have major concerns about general cleanliness and food safety. It's a shame.

Their service has been improved a lot. The food was great. The rice has been changed and not overcooked. I love it.

Moe’s Southwest Grill never disappoints! Fresh ingredients, flavorful burritos, and friendly staff. The free chips and salsa are a great bonus. Always a solid choice for a quick and tasty meal!

Great service, very attentive and fast.

Rice was so undercooked that is was crunchy and gritty, I took 3 bites of the burrito and have had a stomach ache since it’s been 12 hours) I didn’t know undercooked rice could be a major health hazard but after googling it it shows that crunchy undercooked rice is a food safety hazard.

Service sucks, and they were very stingy with the food. Only giving a small scoop of everything. Not that good at all. Don't go there unless your on a diet. You will not get your moneys worth. Rip offs

they don’t keep the store clean. it takes 10 minutes to wipe down tables and that goes a long way.

The workers were very nice.

Ordered a burrito bowl and it was so dry. The rice was dried up and hard, beans had no flavor and chicken was tasteless and dry.

New owners ir something the food is not as fresh and the customer service sucks now use to be one of my favorite places.