Zaxbys Chicken Fingers & Buffalo Wings

I personally have only had good experiences here. I always loved the zalads especially the discounted ones on Wednesday.

Atmosphere: 4

Food: 4

Service: 4

I don't like the fact that people who fix food and wear gloves think they can touch everything and fix your food because they have gloves on. YUCK!!!

Parking: Handicap ♿️ parking is usually available. Never crowed when I go.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Cobb Salad

Over the last few years we have frequented this Zaxby's whenever passing by Mechanicsville. In the last 2 weeks we've been by there twice with unfortunately extremely poor service. The second visit which was this evening was around 5:15PM and service was slow both in the restaurant and in the drive thru.

While there was several people in front of us ordering it took approximately 35 minutes just to even order. The issue driving this was (1) orders were backing up on the counter because the staff wasn't calling out names loudly enough for people to hear, (2) most orders that came out had an issue, (3) people who ordered meals were missing completely, and (4) people in the drive thru were having to come in to either have their meal fixed or grew so tired waiting in line they hoped coming inside would be quicker.

Once we ordered our food we waited another 20 minutes for it to be prepared. Half of it was ready at the 10-15 minute mark but sat on the shelf waiting for the remainder of the food so by the time the entire meal was ready the first half was cold. Upon receiving the meal we were missing one entree, missing texas toast on two meals, and one meal had boneless wings instead of the traditional as ordered. While we had the entree issue fixed we didn't feel like waiting another 10-20 minutes to have the other issues fixed so we ate and left.

One thing I've noticed in our past two trips is the restaurant is short staffed and they do have flyers out noting that issue. However the lack of urgency by staff at the front and meal miscues/incorrect orders by the kitchen need to be fixed. If not, it's time to take our business elsewhere.

Atmosphere: 3

Food: 2

Service: 1

We left no help

Atmosphere: 1

Food: 1

Service: 1

Good service, fast food, and accurate. Better than the other fast food locations nearby.

Atmosphere: 4

Food: 5

Service: 5

Clean. Friendly staff. Chicken tasted great. Had a really big cobb salad with grilled chicken that will make 3 meals for me. Fries had a seasoning on them that was pretty mild and didn't have any salt

Atmosphere: 5

Food: 4

Service: 5

Chicken tenders were really good. Fried cheesecake bites were very good with the strawberry dip. Chicken taco was just ok.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 1 Chicken Finger Taco

Just got a chicken sandwich...over priced.
Don't think I'll go back.

Atmosphere: 3

Food: 3

Service: 2

Love this place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fingers and Fries, Fries

This is the best location in the area, the restaurant is clean, the staff are friendly, and professional. Food was served hot and was delicious.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Extra Sauce, Boneless Wings

Had a Zalad! Very big and filling!

Food: 4

Service: 4

Recommended dishes: Cobb Salad

First time ordering here and probably won’t again for a while. We really wanted to like this place since a friend owns another location but not in our delivery zone. We got the wrong drinks, missing sides, items in salad were missing, fries were not seasoned. Just overall disappointed especially for the price.

Atmosphere: 1

Food: 1

Service: 2

Best chicken sandwich ?

Atmosphere: 5

Food: 5

Service: 5

Waited in the drive thru line for over an hour just for 10 wings.

Atmosphere: 1

Food: 1

Service: 1

4/27/24 went through the drive thru ordered #7 family meal .3 vehicles ahead, so was plenty of time to have food ready ,each had lengthy wait .When got to window ,payment was taken ,after a wait was asked to pull up in front of the door .6 Clients served still no food .Pulled back thru the drive thru ,waited lengthy time behind a vehicle that never ordered via the speaker only at the window .When I got to the window ,the same curly hair teen came back to the window ,along with 3 others looking like I just landed from another planet .I had tried to call the management team when I was line ,but she failed to come to the phone .One of the teen males at the window said it took so long as food had to be cooked .Even after requesting to see the manager ,no show to the window. When we got the food home, fries was stone cold ,bread soggy .The food was not freshly cooked at all .No forks in the bag and 3 napkins for a family meal ,no plates . That long of a wait all the food should have been fresh .At almost $37.00 there are better mannered places in Mechanicsville to go where you don't have to be treated rudely in toddler town ,and get at least hot food after a 30 plus min wait ..Not asking for anything that isn't paid for .Hot food , fast food ,and a respectful staff ...You expect poor service when you go get a 3.50 bundle ..

Atmosphere: 1

Food: 1

Service: 1