My visit to this Buffalo Wild Wings location was as expected. The service was quick and efficient. The food, although it took a little while, was hot and fresh. The only issue? I ordered boneless wings in three flavors: Parmesan Garlic, Orange sauce, and Teriyaki. The Parmesan Garlic was very salty, that was the only detail but the Garden side salad was good with the vinegar dressing that is kind sweet. But overall, I would still recommend them.
Jacob Howard
Pickup orders are always 25-30 minutes late and there is never a manager anywhere to be found.. worst run restaurant ever
David P
Weird, I have reviewed this location before after terrible experiences the past 4-5 years, but that review appears to be deleted.
Sons and I decided to give the location another try for old times sake and we were pleased to see that it had been remodeled. Looks good inside. Ate on a Monday, it wasn't busy, but I also didn't notice dirty / un-bussed tables that are the norm for the ownership team from several years ago. I think they've also installed some additional/bigger TVs which is a plus.
Took a bit for the waitress to come to our table but after she did service was decent, she checked on us and our order came out correctly. Wings, fries and side salad were all good and prepared well. I like wings a bit crispy and thats how they cook them, so if you like a juicier wing, there are other sports bars in the area you may want to choose.
Price was more than fair in a time when many restaurants are charging an arm and a leg for dine in eating. Also download the app as they had offers and we were able to get a free 6 boneless wings with our order.
After 4-5 years of being really disappointed with this location (after frequenting it 2-3 times a month the 5 years prior), I felt this visit was much improved. Buffalo Wild Wings can be a great restaurant for families and I'm hoping the ownership team has learned (or changed) and is more engaged now. This one trip makes me hopeful they have and plan to go back on a busier night to see if the old poor management issues of dirty tables and inattentive staff are an issue on a busy night.
Do like the remodel and gave atmosphere a 4 as my family knows to always wear sweatshirts (even on hot days) as they keep it cold in the front-of-house seating area. Probably needs to be 3-4 degrees warmer for the average customer, so loss of 1 atmosphere star for being too cold inside.
Overall, pleased with the changes.
Shavon Clements
This was the WORST I mean WORST Buffalo Wild Wings I have ever been to!!! First of all, my wings were cold/hard and when I told the waitress about the issue she checked with her manager and wanted to see if I wanted something else I told her no because we came here just for the wings and I couldn't understand why I have to pay $22 for overcooked hard wings after I told her I did not mind waiting for another order to cook but they claim that all of there wings were double cooked that way and I'm like they are extremely hard and I could not eat them. The manager had no compassion about pleasing her customer. She gave a take it or leave it option. So I decided I wasn't going to pay $22 for those horrible wings so I had them take it off our bill. We will not be coming back. My advise to paying customer if your food is not right they are not going to accommodate you GO SOME PLACE ELSE!!! If I could give 0 stars I would.
seth brooks
Bdubs is always cool but this particular one is easily the worst one in the Richmond area. Go next door to Sedona
Hobo Freeman
COLD, understaffed, COLD, poor service, COLD, inattentive staff, COLD, expect to wait 30 mins to be seated, COLD
Jonny Funez
This is the worst Buffalo wild wings. The waitress was the worst đ« she forgot us drinks She forgot us food and many more things I am disappointed đ
Monica Edmonds
Dined at Hull St B Dubs tonight. Had Shanaây for our server. What a delight! She did a great job! Food was very good tonight. Appreciate her professionalism, and fun personality!
Garrett Foltyn
Besides getting our orders for Food and drinks and bringing the checkthe waiter only came over 2-3 times to check on us. Portions were very small for the price. The boneless wings were the same size if not smaller than MC Donald's chicken nuggets and the regular side of potatoe wedges was only 10-15 potatoe wedges.
Kate Tuttle
Chicken wings were over cooked, small and dry, yet again...
I will start off by saying, my family and I have had food from this location 2x in the last 10 days (1 take out and 1 dine in). The first time the wings were so overcooked that it was like chewing a tire that just came off a salted road after a snow storm. We called one of the managers said they would comp our meal next time. He offered reasonable explanation and tried to make it right. Then today, my family decides to dine in after a trip to target in the same shopping center and knowing we had a comped meal. Upon entering the restaurant, the greeter was mute and void of personality, did not talk or interact - completely unwelcoming. The only bright spot was the server. She was sweet and tried to do her best. We told her about our previous situation and she informed the GM that we were in the books and the GM confirmed our bill would get a credit for the previous charges. Upon getting our food, the wings were no better than last time. So OVERCOOKED. MY wife told the server who told the GM. The GM sent her back to tell us if they did another batch they would be the same as their equipment was set to 14 min. Well, guess what ⊠14 min is too long. She offered sauce to make them more moist - like putting lipstick on a pig. Canât fix overcooked and dry! My wife and daughter ate 6 of 20 wings and I ate 5-6 of my 15 wings. We normally bring the leftovers home but today, we said just keep them. The server was completely sympathetic to the situation and did her best. The GM should no more be a GM than I should be an f-15 fighter pilot (which I should not be as cool as it is). She never once came to see us or discuss with us after 2 horrible food experiences. She doesnât deserve the title or the pay associated with being a GM. Oh, did I mention the sweet tea was so sweet that it was drinking sugar water.
Needless to say, we will not return!
Jesse Kirk
Came in after a hockey tournament with my team and they accommodated 15 of us no issues. The server was great and took care of everyone.
Alex Diaz
Disappointing Birthday Experience at Buffalo Wild Wings
I came to celebrate my birthday at Buffalo Wild Wings, located at 15700 WC Main St, Midlothian, VA 23113.
However, they refused to accept my rewards, claiming that my account is not associated with their system. But when I check my profile, all the information is correct.
I find this to be disrespectful, misleading, and embarrassing, especially on such a special day. I believe this situation was handled very poorly.
Bruno Silva
We went there at like 10:30pm and they close at midnight and said that some areas was closed and giving a bunch of excuses. We were in 5 people plus a high chair and they said they were just serving 4 people. When we go there we have to sit our selfs because apparently they donât have the time to sit people. Shitty place donât go there and also the servers basically kicked us out.
ThiBecs
Why say that you close at 12 if you close the kitchen almost 2 hours before closing. We sat down then a server came over and said the girl who sat us was new and that the section was closed We said oh okay where can we sit? She said how many? We were in 5 plus our 8-month old. She then said oh sorry we are only sitting 4 people because we are low in staff and we are closing the kitchen soon. Itâs not even 10:30. We are in 5 people. What is one more person???? They had a sign on the door saying âuse other doorâ maybe put a sign saying âwe are closing kitchen about 2 hours earlier since we are low staff. Oh, and we are only sitting 4 people)
My visit to this Buffalo Wild Wings location was as expected. The service was quick and efficient. The food, although it took a little while, was hot and fresh. The only issue? I ordered boneless wings in three flavors: Parmesan Garlic, Orange sauce, and Teriyaki. The Parmesan Garlic was very salty, that was the only detail but the Garden side salad was good with the vinegar dressing that is kind sweet. But overall, I would still recommend them.
Pickup orders are always 25-30 minutes late and there is never a manager anywhere to be found.. worst run restaurant ever
Weird, I have reviewed this location before after terrible experiences the past 4-5 years, but that review appears to be deleted.
Sons and I decided to give the location another try for old times sake and we were pleased to see that it had been remodeled. Looks good inside. Ate on a Monday, it wasn't busy, but I also didn't notice dirty / un-bussed tables that are the norm for the ownership team from several years ago. I think they've also installed some additional/bigger TVs which is a plus.
Took a bit for the waitress to come to our table but after she did service was decent, she checked on us and our order came out correctly. Wings, fries and side salad were all good and prepared well. I like wings a bit crispy and thats how they cook them, so if you like a juicier wing, there are other sports bars in the area you may want to choose.
Price was more than fair in a time when many restaurants are charging an arm and a leg for dine in eating. Also download the app as they had offers and we were able to get a free 6 boneless wings with our order.
After 4-5 years of being really disappointed with this location (after frequenting it 2-3 times a month the 5 years prior), I felt this visit was much improved. Buffalo Wild Wings can be a great restaurant for families and I'm hoping the ownership team has learned (or changed) and is more engaged now. This one trip makes me hopeful they have and plan to go back on a busier night to see if the old poor management issues of dirty tables and inattentive staff are an issue on a busy night.
Do like the remodel and gave atmosphere a 4 as my family knows to always wear sweatshirts (even on hot days) as they keep it cold in the front-of-house seating area. Probably needs to be 3-4 degrees warmer for the average customer, so loss of 1 atmosphere star for being too cold inside.
Overall, pleased with the changes.
This was the WORST I mean WORST Buffalo Wild Wings I have ever been to!!! First of all, my wings were cold/hard and when I told the waitress about the issue she checked with her manager and wanted to see if I wanted something else I told her no because we came here just for the wings and I couldn't understand why I have to pay $22 for overcooked hard wings after I told her I did not mind waiting for another order to cook but they claim that all of there wings were double cooked that way and I'm like they are extremely hard and I could not eat them. The manager had no compassion about pleasing her customer. She gave a take it or leave it option. So I decided I wasn't going to pay $22 for those horrible wings so I had them take it off our bill. We will not be coming back. My advise to paying customer if your food is not right they are not going to accommodate you GO SOME PLACE ELSE!!! If I could give 0 stars I would.
Bdubs is always cool but this particular one is easily the worst one in the Richmond area. Go next door to Sedona
COLD, understaffed, COLD, poor service, COLD, inattentive staff, COLD, expect to wait 30 mins to be seated, COLD
This is the worst Buffalo wild wings. The waitress was the worst đ« she forgot us drinks
She forgot us food and many more things I am disappointed đ
Dined at Hull St B Dubs tonight. Had Shanaây for our server. What a delight! She did a great job! Food was very good tonight. Appreciate her professionalism, and fun personality!
Besides getting our orders for Food and drinks and bringing the checkthe waiter only came over 2-3 times to check on us. Portions were very small for the price. The boneless wings were the same size if not smaller than MC Donald's chicken nuggets and the regular side of potatoe wedges was only 10-15 potatoe wedges.
Chicken wings were over cooked, small and dry, yet again...
Restaurantji Recommends
I will start off by saying, my family and I have had food from this location 2x in the last 10 days (1 take out and 1 dine in). The first time the wings were so overcooked that it was like chewing a tire that just came off a salted road after a snow storm. We called one of the managers said they would comp our meal next time. He offered reasonable explanation and tried to make it right. Then today, my family decides to dine in after a trip to target in the same shopping center and knowing we had a comped meal. Upon entering the restaurant, the greeter was mute and void of personality, did not talk or interact - completely unwelcoming. The only bright spot was the server. She was sweet and tried to do her best. We told her about our previous situation and she informed the GM that we were in the books and the GM confirmed our bill would get a credit for the previous charges. Upon getting our food, the wings were no better than last time. So OVERCOOKED. MY wife told the server who told the GM. The GM sent her back to tell us if they did another batch they would be the same as their equipment was set to 14 min. Well, guess what ⊠14 min is too long. She offered sauce to make them more moist - like putting lipstick on a pig. Canât fix overcooked and dry! My wife and daughter ate 6 of 20 wings and I ate 5-6 of my 15 wings. We normally bring the leftovers home but today, we said just keep them. The server was completely sympathetic to the situation and did her best. The GM should no more be a GM than I should be an f-15 fighter pilot (which I should not be as cool as it is). She never once came to see us or discuss with us after 2 horrible food experiences. She doesnât deserve the title or the pay associated with being a GM. Oh, did I mention the sweet tea was so sweet that it was drinking sugar water.
Needless to say, we will not return!
Came in after a hockey tournament with my team and they accommodated 15 of us no issues. The server was great and took care of everyone.
Disappointing Birthday Experience at Buffalo Wild Wings
I came to celebrate my birthday at Buffalo Wild Wings, located at 15700 WC Main St, Midlothian, VA 23113.
However, they refused to accept my rewards, claiming that my account is not associated with their system. But when I check my profile, all the information is correct.
I find this to be disrespectful, misleading, and embarrassing, especially on such a special day. I believe this situation was handled very poorly.
We went there at like 10:30pm and they close at midnight and said that some areas was closed and giving a bunch of excuses. We were in 5 people plus a high chair and they said they were just serving 4 people. When we go there we have to sit our selfs because apparently they donât have the time to sit people. Shitty place donât go there and also the servers basically kicked us out.
Why say that you close at 12 if you close the kitchen almost 2 hours before closing. We sat down then a server came over and said the girl who sat us was new and that the section was closed We said oh okay where can we sit? She said how many? We were in 5 plus our 8-month old. She then said oh sorry we are only sitting 4 people because we are low in staff and we are closing the kitchen soon. Itâs not even 10:30. We are in 5 people. What is one more person???? They had a sign on the door saying âuse other doorâ maybe put a sign saying âwe are closing kitchen about 2 hours earlier since we are low staff. Oh, and we are only sitting 4 people)
There is always something with this BWW location.
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