Buffalo Wild Wings

Waited 45 minutes for food that never came, so I paid a tip cause It may not have been the waiters fault, and left.

Atmosphere: 1

Food: 1

Service: 1

Ordered a double cheeseburger and onion rings. Was absolutely delicious. I would give me than 5 stars if i could.

Atmosphere: 5

Food: 5

Service: 5

We have gone three times in the last 5-6 weeks and they have not gotten our order correct even once. The first two times we had incorrect drinks and sides and yesterday a whole entree was forgotten. Obviously things get missed sometimes but three times in a row is ridiculous.

Atmosphere: 3

Food: 2

Service: 2

Good spot to meet up with friends. Was at the bar.

Atmosphere: 5

Food: 5

Service: 5

All and all a nice place to stop by and grab a bite to eat.

Atmosphere: 4

Food: 4

Service: 4

This visit was so pleasant. This Black Cherry Margarita is delicious—I would definitely order it again! And the salad? It was just as delicious as the wedges.

Atmosphere: 4

Food: 5

Service: 5

Super Awesome Customer Service and Food! Finally, after several years of coming here, and a year break, they have a good bar staff that values its customers. TonieH and partner were simply fantastic. It's been several years since I received serive and delicious food like this at this BWW. I will start coming back weekly as I use to. Well done!!! v/r, Dr. Ken King

Just got my order home and the sauce I ordered was left out of my order. I called the BWW at the Southshore Pointe Drive in Midlothian Virginia Hull Street Road. I explained we were not driving back to pick the sauce. I explained that I wanted them to deliver the sauce to my house. I was told that for safety reasons no could do that. Misty(?) suggested I order a bottle of sauce thru Doordash and I would be refunded. I said I only wanted what ordered. Relaxed to Misty(?) I was not happy and I was now going to Google, rate my experience, leave a comment, and would not be a patron any longer.

Atmosphere: 1

Food: 1

Service: 1

Very good

Atmosphere: 5

Food: 5

Service: 5

Great wings and food

Atmosphere: 3

Food: 5

Service: 4

The booths are dirty and do not appear to be cleaned between parties.

Venue newly remodeled. Looks great.
The men's bathroom was disgusting, per my husband. The urinals were gross, he didn't want to use it.

Atmosphere: 5

Food: 5

Service: 5

Buffalo Wild Wings as a company has always struggled with customer service and this facility is no different. I rarely go less than 15% on the tip however this dinner deserved far less ($1 tip on a $42 bill) and that was still too much. To start off our server was genuinely out of his mind. I’m not sure if he was incredibly stoned, drunk or what but he could not understand any of the words we said and I am certain a cop would have arrested him on a sobriety test. I literally had to use my finger to point out items on the menu and hope that he saw correctly (which he didn’t). My son’s kids menu macaroni and cheese meal was instead ordered as a single side of macaroni and a four dollar kids soda which was an up charge in the end. I was “told” (because he could barely speak intelligibly) tots are interchangeable with fries as the meals side however this was an up charge on the bill. The server never came back to refill drinks at all so we were thirsty the last half of our meal. My wife order a side of carrots and celery (but received a bowl of 100% carrots only) which were charged but forgotten by the server until we asked again near the end. The biggest issue is that my meal and my sons (wrong) meal came out together and my wife was told “we dropped you sandwich in the kitchen so it’ll be a little while for yours”. This of course led to the awkward 10 minutes of me nibbling tots and allowing my burger to sit getting soggy because I don’t want to eat in front of my hungry wife. I understand accidents happen however a simple statement of “you have to sit and want longer because we messed up” is unacceptable. A restaurant that cares at all will offer something to make up for the inconvenience but of course our stoned server could barely stand up straight so excepting anything other than poor service is unrealistic. The food from any Buffalo Wild Wings is okay however the atrocious service makes them a To-Go restaurant only.

Atmosphere: 1

Food: 2

Service: 1

Waitress was terrible like always. They shouldve renovated their staff, rather than the restaurant.

Atmosphere: 1

Food: 1

Service: 1

We arrived and were sat immediately, which was great. But then we sat for fifteen minutes while the wait staff served their tables, which apparently we were not. Finally I had to ask the host if he could tell our server that they had been sat. He seemed confused, and after I pointed out where we were sitting, he said he would. Five minutes after that, our server showed up.

We went ahead and put in our appetizer order and entrees at the same time, as the server said the boneless wings might take a while since it was Thursday. In the end, the entrees still came out first, and the appetizer cauliflower wings came out with no sauce. So we had to wait for her to come back (another 10 minutes) to get that fixed. They brought back the appetizer fixed, and that was the last we saw of them.

Once we were done with our food, we sat for twenty minutes waiting for our server to try and get our check. When she never came, I asked the host to get the manager. When they never showed up, I left my contact info and left, cause I didn’t want to just dine and dash. But also had the complete appetizer left on the table that we would have taken with us if our server had checked in on us and given us boxes.

Atmosphere: 4

Food: 4

Service: 1