Buffalo Wild Wings

12056 Southshore Pointe Dr, Midlothian
(804) 739-9266

Recent Reviews

Laura Maher

Super unimpressive all around. When we walked in, the host was just standing around on a cell phone (pic attached). When we got acknowledged, we were seated. Beware - the online menu is ENTIRELY different than the in-person menu. We’d made our selections before we were told “that’s only offered online”, despite it not saying that anywhere on either the online nor in-person menu. Of course, the only reasonable meal prices were supposedly “online only”. Server Mary Grace was extremely unhelpful and never seemed to notice our waters were empty. The boneless wings tasted so stale and were significantly more breading than chicken - and the sauce didn’t even cover the breading. My husband said their newer orange chicken sauce was truly inedible. The kids Mac and cheese was clearly just microwaved and burning hot inside while being cooler outside. It was truly the worst $40 lunch we’ve ever had. Bad service, bad food. Go elsewhere.

Atmosphere: 3

Food: 2

Service: 1

Scott Goldsmith

Where to start. Cleanliness is a B. Food is a C. Service is an F. That the service for takeout is so poor yet they still ask for a tip is insulting. To get a tip for takeout you need to provide great service, you're not doing much else. These folks don't even try to hide their contempt for customers. And then ask for a tip. Go away.

Food: 3

Service: 1

K H

Food was wonderful. Staff was excellent. We just went on a rough night.

Atmosphere: 3

Food: 5

Service: 5

Danny Hockin23

Jeremy has our beers, food, and good times ready for us every Friday. He is amazing and more people should sample his ability to service his customers.

Atmosphere: 5

Food: 5

Service: 5

Berkley Pittman

had james tonight as our server! sweetest waiter ever, so kind and patient! definetly reccomned!!

Atmosphere: 5

Food: 5

Service: 5

Christina Nolte

It's nice to see the same bartenders behind the bar over the last couple of years. Thank yall for keeping the drinks coming!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potato Wedges, Wild Wings

Eric J Waugh

Can get busy (and slow) at dinner, especially on BOGO nights. Service has always been friendly, but servers are sometimes too busy to keep drinks from going empty.Wings are good. Sides can get a little stale sometimes.My son and I like to come after practices, and we enjoy the atmosphere.Parking lot always seems full.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Wild Wings, Boneless Wings

Shannon Rochell

Our waitress qas a baddass with hot pink hair. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Football Sunday, Asian Zing, Hot, Buffalo, Potato Wedges

Anthony Jackson Sr

Got my order mixed up with someone else's. Got way more than I paid for, I am thinking someone else got shorted if they, like me, didn't check the order before leaving the restaurant.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Buffalo

Carol Hutchinson

Boneless wings too salty but staff did offer to remake. We did not have the time to wait.

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Onion Rings

Kimberly Lowe

BOGO wing night with happy hour drinks.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Boneless Wings

Veronica Williams

I ordered take out. The sandwich was fine, but the fries seemed stale. They were hard and dry… just awful!Parking: It would be nice if they had specific parking for pickup.

Megan Frazier

Doesn’t bother to notice details of order, takes 20 mins longer than a scheduled pickup time and leaves items out of the order. When I call to ask for a credit for that item I never received, I’m left on hold and no one answers to assist.

Atmosphere: 2

Food: 2

Service: 1

Adam Y.

This location is absolutely horrible from the host to the manager. I ordered wings and fries through their website and it was outsourced to door dash. Upon calling because my fries were missing along with my ranch and I was in a round about way told we don't care that we messed up your order and there's nothing we can do or are even willing to do to make it right. The girl on the phone gave me an attitude because I said I'd like them to contact door dash and send us our fries and ranch. We ordered through them because we had been drinking and we would rather be responsible and not drive. Now my girlfriend's daughter is going to bed hungry and all she wanted was fries. Also our wings were cold when they got here and they didn't seem to care about that either. I was told contact DoorDash even though it went through THEIR app. DoorDash was in no way at fault. This was ALL on Buffalo Wild Wings.

Ricky Rice

I actually hate to write this review because the services especially in the bar area is pretty good. The servers and bartenders are doing the best they can under the poor management here. I frequent this location 1-2 times a week to support the the servers that we've become friends with but my dislike with the restaurant itself hit a boiling point our last visit. The bathrooms are always absolutely disgusting. toilets stay clogged up, stall is missing a door and the floor stays covered in urine. On our last visit I'm assuming a employee mopped the floor in the bathroom (shocker) and into the hallway. I went to take my son to use the restroom and he slipped up on the sloppy wet floor in the hallway which had no wet floor sign. I immediately started informing employees of the situation and danger. My son is screaming in pain on the floor and the only thing they did was put up a wet floor sign next to him. Not one person checked on his well being and we never saw a manager. We left and will never return! I'll take my money to Glory Days

Atmosphere: 1

Food: 3

Service: 4

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