Candela's Pizzeria & Ristorante Italiano

This restaurant has very bad customer service. From the moment you arrive, they are not willing to answer your questions. They leave you waiting to sit at a table. Then, when they take your order, they are not friendly and take too long to do so. The owner or manager, I don't know who he is, is the worst of all. He has an arrogant and reprehensible attitude. He responds in a rude, impolite manner and raises his voice when you mention anything to him about the poor service. I do not recommend this place at all due to the rudeness of both the owner and his employees.

Service: 1

Terrible place. I went to pick up an Uber Eats order and the employee at the front desk looked me in the face and didn't respond when I told him I was coming to pick up an order for a client. After that, the very arrogant owner of the place told me that all his employees were not obliged to answer me and that the boy should not answer me that because what he was is a cook, he raised his voice at me and gave me the order and then told me to leave the place... when I left the restaurant he came out and kept shouting things at me telling me not to return to that place because I told them that they were rude and he was rude, which is totally true because a customer is not treated like that. such a pedantic, haughty and rude way when I was polite and respectful. I do not recommend this place at all since both its employees and its owners lack absolute kindness and education.

Atmosphere: 1

Food: 1

Service: 1

If I could give no stars I would I had previously left a positive review based on the food solely. Now I’m reviewing more than the food I’m reviewing the owner Sal. Someone I know did work at a drop of a hat while Sal was out of town for months saving him money in spoiled food and a closed down business by doing service call repair on freezers, electrical and hvac due to not maintaining equipment and safe food temperatures. Upon trying to collect payment I was told I could not talk yelled at for 5 minutes In front of his own patrons and employees that he didn’t care would not pay and for anyone who would like to view the recording he knew I was taking leave a comment I’ll be glad to share. I do not agree a grown adult and business owner should carry themself in such a way not pulling me into an office and consider hearing me
Out attempting to collect a $750 debt owed instead is using a bunch of excuses as to why he shouldn’t have to pay a bill due. We are a small local owned business who did a favor in a pinch with expectation the amount due would be settled when Sal returned from being out of state for months and not an excuse of the death of a fellow friend would be used as an excuse why not to pay.

Food: 1

Food came out staggered even though we ordered to eat together. Pizza crust had burnt edges that owner claims it’s the way New Yorkers eat it. We prefer Angelo’s down the street-better food and timely service.

Atmosphere: 3

Food: 2

Service: 3

I’m not sure what’s going on at Candelas, but it was very disappointing last night. I went in alone, ordering a beer and a chicken cheesesteak. When the server repeated the order, she said “cheesesteak,” and I corrected her, telling her I’m allergic to beef (cursed alpha gal syndrome, from a tick bite,) and I was ordering the chicken cheesesteak from the menu. The beer came quickly, the food, not so much, but the waitress eventually returned, apologizing for the wait. I thanked her, but I wasn’t in a rush, so no big deal. When my sandwich eventually came, I took a big bite, only then realizing this was beef not chicken. The beef I’d already made clear I was allergic to. She returned to the kitchen, and eventually - no rush - the chicken cheesesteak came (and it was delicious,) but while my now empty beer stood lonely by my plate; she never came back until she brought the check. I’ve enjoyed eating here for years, and I’ve never had a bad experience, but this most certainly was. It was a great disappointment. I don’t know if the owner Sal was there, but his wife was, and I could see she was putting out fires left and right. I won’t rule out returning, but for a modestly busy Thursday night, this was unacceptable. Thankfully, the upcoming allergic reaction was nothing more than a bad case of hives around midnight, and I had Benadryl. But needless to say, this is not acceptable.

Atmosphere: 3

Food: 4

Service: 1

We have been customers of this place for many years and often recommend the pizza to our friends. But today, I was very disappointed with how our order was handled.

We ordered two pizzas, including a BBQ Chicken pizza with extra ham and pineapple. When my husband picked up the order, he was told they forgot to add the extra toppings. He waited for it to be fixed, but when we got home, we found the extra toppings were just thrown on top of the pizza.

It’s upsetting to see such a lack of care and quality. I hope this feedback helps improve the experience for others in the future.

Food: 3

Service: 1

Caveat emptor - how much would you expect to pay for a catering tray of lasagna? From the menu around $60. Maybe a little more based on ‘from’. What the menu should say is $60 is the half tray price. Just picked up two trays for $240. Learn from my mistake. Never again.

Food: 3

Service: 2

The owner yelled at us for throwing a tennis ball in the air, and it we were apparently "trying to break his window". We were not even trying to destroy any property of the restaurant, we were just trying to have fun. Couldn't even break a window if we tried. 0 stars if I could. WORST place ever.

Atmosphere: 1

Service: 1

I've gone twice in approximately the last 30 days, both times the place has been so uncomfortable sitting through the meal. The thermostat is reading 85 degrees in the dining area. Which tonight prompted our party to look up towards the ceiling discussing the AC...filthy! I mentioned the heat to the manager, he stated the AC is as high as it will go. Do better...fix the AC. Clean your AC vents, walls & ceilings. Wait staff is trying there best, under circumstances. Food was good, but not worth it due to the atmosphere.

Atmosphere: 1

Food: 4

Service: 2

I have eaten at this place many times, but this afternoon was a horrible experience. I will never go back. The food was not prepared like it normally Is…. And when I brought it to the owners attention, he became very unpleasant with me… I will not recommend this place to anyone in the future!!!! His sisters have a place at Robious and Huguenot. They are the best ……very very customer oriented….. Don’t waste your time at his place. He doesn’t deserve it!!!!!!

Great people, some of the best naked wings buffalo style I've had, prefect size as well. The huge pizza is amazing, cannot beat the prices!!

Atmosphere: 4

Food: 4

Service: 4

Eating an 18” pizza. Pepperoni/sausage My boys were so excited to see this gargantuan pizza! Yummy crust sauce and toppings.

best pizza and salad

Atmosphere: 5

Food: 5

Service: 5

They have great cheesesteaks strombolis. The best enrichment

Atmosphere: 5

Food: 5

Service: 4

Frequent customer at this location, and never had a problem before, but tonight’s experience was terrible. I ordered a large special pizza online, and arrived to pick it up at the 25 min quoted time. When I arrived, no one was at the counter, so I waited. Eventually, a woman appeared and said my order was “almost ready.” After 10 min, sitting in an empty restaurant, the same woman reappeared, looking at her phone, and I inquired how much longer until my pizza would be ready. She checked the oven, and told me, “three more minutes.” At this point, it was beyond clear that the “almost ready” I was given over 10 min ago was a lie. When the pizza was finally ready, she held the box up and just motioned that it was mine. There was never an apology for the 15+ min wait beyond the quoted time, or thanking me for my patience, much less my business. Had proper communication been made during my visit, I would have been far more understanding about the wait. Mistakes and delays happen, but to feel lied to, ignored, and unappreciated is another thing. Gonna be a while before I order here again, which is a shame.

Atmosphere: 1

Food: 3

Service: 1