Chipotle Mexican Grill

Ordered a bowl and got home. And started eating my bowl when a black beetle crawled out my bowl. Freaking disgusting!

My dude putting the bowls together are you okay? Like really? I haven’t been to chipotle in forever and while I may have my exact order down I was also getting food for my husband and kids and dude was looking at me with buldging eyes because I wasn’t spitting my order out in 2.5 seconds. Even using exaggerated hand motions motioning to all of the toppings like he was in a race to put my bowls together and win a medal. There was one person behind me. This was not some dinner rush where you had to cater to 10,000 other people 🫠🫠🫠 idk what happened to you today, but seek help for that because that was a lot.

It's Chipotle. If it's different than the others, something is wrong.

9pm on 04/12. It’s pretty wild to me how you spend 12 bucks on a half filled bowl, then the cashier rudly slides the bag at me then runs off. Your job is customer service, if you can’t do that then go get a job being a desk.

To the manager who runs this location, you are garbage. Learn to hire people who give a crap.

if you ever want to experience how fast a Formula 1 race is come to this Chipotle, not joking. they somehow had my order done before I even knew what I wanted. I think the bald guy was the ring leader but props to him because that was the best experience of my life. #godblesschipotle

I ordered pickup for 3 veggie and 3 sofrita bowl from Chipotle from Rittenhouse drive Midlothian VA but white rice were uncooked and sticky didn’t enjoy food.I have seen dine in here always good and takeout is always bad experience.
Hope they improves quality.

All of the food on the line was bad. The rice was clearly over cooked mushy. The onions peppers was black. All the meat and beans were low and all dry looking. I got a drink and left. I even told the employee all of this looks rather dry

Worst experience I’ve had at any chipotle!! I stopped in today for lunch and went through the line as normal and when I approached the cashier I asked for 2 vinaigarettes; the young lady got them for me. As I frequent Chipotle often, I know that the portion sizes can lack at times, so instead of getting all the way back home and being frustrated with the lack of dressing, I politely asked see the containers. The young lady instantly got an attitude. I noticed one container was full and the other was almost empty. I politely asked for another when she rudely responded that company policy says I could only have two. I let her know that I didn’t mind purchasing another. Her attitude got even worse and she repeats herself. I asked her to look at them with me to show her the difference in the two. Told her I understood policy and if she could switch out the almost empty one for one of the fuller ones sitting right behind her, that would be fine. She became even more belligerent. I was appalled at her behavior which then led to me just leaving and not purchasing anything. I really don’t understand how this type of customer service is allowed. This is not the first time I’ve received poor service at this same store. I try to give grace however I can guarantee this will be my last time ever visiting this location. I work in customer service as well and would never have treated someone like I was treated today. I have never given any establishment a negative review but feeling so disrespected and unsatisfied as I feel now, it’s more than warranted. I really hope Chipotle can make the necessary adjustments so that other loyal, paying customers don’t have to go through what I went through today over something that could’ve been remidied so simply.

Good food, chips tasted a bit different, tortillas cost 10c more now. Price was alright but wish it was cheaper. Not very clean environment

My husband ordered our meals using their App. He's done it many times. This time it was not right. Barely any brown rice, barely any chicken, was supposed to be light green tomatillo sauce, with light sour cream. Got fresh salsa and a ton of it with heavy sour cream. No salad dressing.
Threw it away. Very disappointed.

This place is my go-to location to get food after the movies. The staff is always super friendly and the wait times are never too long.

Overall not the worst chipotle I’ve been to, didn’t have the best experience with ordering my food.

Normally have had good service in the past but the last 3 or 4 times they have absolutely loaded up my wife's bowl while fixing me about half as much food. Feels like borderline disparate treatment. Normally wouldn't care but it's happened consistently the last few times I've been

Place is always messy. Look at the countertops. And they're always skimpy on the food. Don't be surprised if you get one or maybe two half spoons of rice per bowl. Years ago, this was a great value for your money. Now, consider other options if you're shopping for value.

This probably the best Chipotle I've ever been to. The food was delicious and the portions were perfect. Very impressed. The last one I went to off of Hull Street was awful. Awful service awful food everything was gross. That was 2 years ago. I stopped going because of this. Yesterday my boss offered to buy lunch so I thought well its free so I'll try it again. This place has restored my faith in Chipotle. I will definitely be back.