Chipotle Mexican Grill

We placed an order via DoorDash for 5 people. 4 burritos, 1 salad, and guacamole. The salad was not the one we ordered and had another persons name on it.
One of the burritos had the ingredients on it that were supposed to be on the salad. One burrito was never made. Another burrito had hot sauce and beans but that was supposed put be on another burrito. Very frustrating when food is ordered and 1 of the 5 meals is correct.

Food: 1

Service: 1

Great area but very very bad customer service. Ordered honey chicken and they hardly put any meat in your order. I literally counted 14 pieces of chicken pieces on my burrito bowl! Asked to them to please add more, guy wants to charge me double meat. Chipotle should be ashamed! No wonder the ratings are bad. They’re smug and won’t even thank you for buying from them! Shameful.

Atmosphere: 3

Food: 1

Service: 1

Flavorful

Atmosphere: 5

Food: 4

Service: 5

I’ve been coming to Chipotle since it first opened, but unfortunately, the service and quality have gone down tremendously over time. Every time I visit, it feels like the employees don’t want to be there, and when I ask a simple question, I’m often brushed off in a rude manner.

For example, today I tried to redeem my free entrée and politely asked if I could apply it to a specific meal. The manager laughed at me and said, “We can’t do that,” in a dismissive tone. I found this response disrespectful and unprofessional, especially considering I approached the situation respectfully. How this chipotle is still running under the same management is awful.

Atmosphere: 1

Food: 1

Service: 1

Usually don’t write bad reviews but they literally halve the portions of the other chipotle down the road. Really don’t recommend

Atmosphere: 2

Food: 2

Service: 1

Update: I did get a full refund after I messaged their generic customer service email. That made me happier but still won't go back to this location.

Using the app, I was only able to get a $30 refund for a $40 order and won't let me talk to a person. Every single entree in my order was wrong after I got home and looked at it. 20 minute drive home. Every. Single. Entree. I tried to call store- got sent to their APP Bot. I got a refund for 3 entrees- mind you my husband's was supposed to have guacamole and double meat. So I got a 'free' $9 entree for a $16 meal I paid for. Another previous visit- they were out of CHEESE. How are you out of CHEESE at Chiptole. I should have trusted myself and never returned but I did. Never. Again.

I tried to call the store, was sent to an automated message to follow directions on email. The owner suggests using their website, I already did that. There is literally no way to get ahold of a live person without going back to the store- which I'm not going to do. The whole point of us doing carry out tonight was I'm recovering from a surgery and there is a huge storm right now.

Atmosphere: 1

Food: 1

Service: 1

The last straw with a messed up order today, I’ve had a couple of bad experiences here: Entire meals missing from my order, staff telling me after my order was placed that they didn’t have basic things like rice and that they didn’t know when they would get it…then while on hold with customer service I see that they are serving rice again. These amongst other more run of the milll quality issues. I thought previous issues were a fluke and the location is convenient, but NEVER again. Validated by the horrible reviews others have given.

Never in my life have I ever been to an establishment as terrible as this one as a whole. The manager Daniel Crowder is extremely rude to all customers, there’s always door dashers out the door waiting for orders because this location is severely understaffed. It could be to make it appear like they’re increasing profits but the reality is the store is poorly run and it feels like a chore to come in. I will no longer be giving them my money these teen workers always look so depressed and there’s been multiple times where I’ve come in and seen workers crying or look scared of the manager. Unbelievable and I hope these workers seek justice

Atmosphere: 1

Food: 1

Service: 1

This is the second time I’ve been to this location and both experiences have been the same: waiting 20+ minutes on a pick up order that I made online and watching the employees literally stand around and do absolutely nothing. Hands down the worst Chipotle location I’ve ever been to, just make sure that you don’t order ahead because you’ll be waiting forever.

Atmosphere: 1

Food: 3

Service: 1

Guacamole extremely salty and chips were stale. Awful! Disappointed!

Food: 1

Worst Chipotle in the history of this chain. There is always something not working or they’re out of something.

Awful customer service. Waited 25+ minutes after our pickup order was supposed to be ready. When I spoke to workers they were unhelpful and uncaring.

Food: 2

Service: 1

Stingy with serving.

Atmosphere: 2

Food: 1

Service: 2

Been going there for the last three months and have not had a bad experience yet. Great portions, always great proteins, and the manager Daniel is super personable. Keep up the good work guys!!

Atmosphere: 5

Food: 5

Service: 5

They were out of pico which is a travesty for those of us who cannot tolerate the spicy salsa. I also ordered a side of guacamole and realized after getting home they did not put it in the bag. So there were 2 items missing from my meal. On the bright side, I love chipotle so much I still enjoyed my bowl...but really wanted my 2 favorite things. Pico a guacamole😢

Atmosphere: 4

Food: 3

Service: 3