Dunkin'
1366 Sycamore Square Dr, Midlothian
(804) 378-8198
Recent Reviews
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The service sucks. They never have anything in stock. They won’t give you the right drink mobile orders never show up always get the order wrong. The food sucks. They make TikTok’s in the back.
Atmosphere: 3
Food: 4
Service: 1
Wonderful atmosphere, very comfortable. Staff was very nice and the music wasn't overly loud
Atmosphere: 5
Food: 4
Service: 5
5 stars for the store manager!
Atmosphere: 5
Food: 5
Service: 5
Great service and coffee order was perfect! Quick, clean and friendly! Highly recommend
Atmosphere: 5
Food: 5
Service: 5
as i was waiting for an order a worker whos name began with an o (i couldnt see the rest of the name tag, i just saw an o and possibly followed by a c or another o) kept shooting me dirty looks until i left. it was very unprofessional and i was made to feel highly uncomfortable.
Atmosphere: 5
Food: 5
Service: 1
It was a good experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
A rude lady has been taking orders for several weeks now. Will never be coming here again.
Atmosphere: 1
Food: 1
Service: 1
This location is trash . Never have any donuts , I don’t understand why more can never be made . All the crappy flavors are left and they don’t make anymore
The workers are very nice to the customers i just think they are understaffed as the wait times are very long (at LEAST 20 minutes). But they were very apologetic and eager to make sure i got all of my items.
Have given this location if enough chances but I'm fed up. Everytime we go, we are met with 20+ minute long waits in the drive through to then discoverthat they ALWAYS forget something. Today waited another 20 minutes in line and they forgot 4 donuts so I walked in, to wait another 20 minutes without any acknowledgingme inside. FInally gave up and just left.
Unless the manger is at the window, expect to hear push back if they forget something. I was gaslit when they forgot two donuts on a previous visit, claiming that they defintely did hand them to me. Like why lie?
Never coming to this location again.
Food: 3
Service: 1
Restaurantji Recommends
This used to be my favorite Dunkin’ Donuts for service in the past few months I don’t know what is changed, but it takes 20 minutes to even get to order and drive-through I went inside and there were four people behind counter and it was so chaotic. Very disappointed
Atmosphere: 2
Food: 4
Service: 2
This Dunkin has gone SO downhill. Was in the drive through for THIRTY minutes this morning with a mobile order. Literally insane.
Food: 3
Service: 1
Nice store with adequate parking and a drive through. Very clean with friendly personnel. They did not fill my order correctly. Ordered two Bavarian creams that have a chocolate topping. Instead, I got 2 custard filled coated in powdered sugar.
Atmosphere: 5
Food: 5
Service: 3
Need better server's want that clean 44t
Food: 3
Went thru drive thru- got all the way home to realize my latte was a cup of room temperature milk with no espresso. Had to drive all the way back and go inside to have it remade. They all were laughing and wondering how that was even possible. Not funny, this cut 25 minutes out of my morning!
They didn't even comp my drink for all that hassle.
Oh and my lightly toasted bagel was charred to a crisp!
Ironically i don't really drink lattes- the only reason I ordered one here is because this location can't ever figure out how to make coffee correctly! it always is watered down and burnt tasting. I didn't feel like getting out of my car that day at Wawa where I normally go, and was in a hurry so this was the next best thing. Well, that was a waste.
NEVER COMING HERE AGAIN
Food: 1
Service: 1
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