Dunkin'
2500 Promenade Pkwy, Midlothian
(804) 594-3529
Recent Reviews
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The person working made me a coffee I never knew I needed and it tastes like french toast
I've visited this location several times and had no staff anywhere in sight and had to yell for service
Great staff but Ryan, without a doubt, is their best Barista.
Cute dunkin’ donuts. But the company “saves money” by not having a tip option on their credit card machine. That’s not cute.
Picked up my pick up order for the Sabrina shaken espresso drinks and they got my boyfriend’s drink right but I guess they forgot to add the liquid sweetener to my drink because they tasted the exact same. Didn’t realize until we had already driven away, very upsetting as the drink was very bitter.
The service at this location is great, but the quality of the drinks is super inconsistent. I order a large cold brew with 3 creams and 3 butter pecans. Swirls and it comes out white. This is less than the recommended amount for that size of drink and it is so sweet that I cannot drink it. I used to frequent this location several times a week and now do it sporadically because every time I go, it's different.
This is by far the worst Dunkin I’ve ever been. Consistently just an awful experience. Today, only vehicle in the drive thru, placed order, two simple coffees, and sat at the window. Nobody greeted us. We sat for 15 min and then just left. They have the worst employees ( kids )who do not want to be there. They completely ignore you and no wonder there is never anyone there. This franchise is the worse and needs to be shut down
Atmosphere: 1
Food: 1
Service: 1
The muffin I ordered had pieces of hair all over it
Atmosphere: 4
Food: 1
Service: 5
Always nice to stop in for a cuppa and a donut on the way to work. (Shout out to Ayana for being so friendly first thing in the morning :) )
Atmosphere: 5
Food: 5
Service: 5
The ice coffee was too sweet
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
AYONA!!! thank you for being so pleasant so EARLY in the morning. Went through the drive thru ordered bacon egg n cheese croissant, a pumpkin cake donut, small frozen matcha latte. The sandwich was HUGE not much bacon on it though (so really an egg n cheese croissant) it was ok. Pumpkin cake donut was kinda rubbery n not really sweet so just (meh). I always ask for Xtra matcha powder cuz, u know, matcha is thee best. It was just okay and for almost $16 for 3 items, I need it to be better than just okay.
Atmosphere: 5
Food: 3
Service: 5
Looks like we got the C team today. This location has more misses than hits. I ordered 2 donuts and a hot latte. The one donut has a lot of the toppings off and somehow my hot latte was cold. I was given a cold brew with some milk in…
Atmosphere: 1
Food: 1
Service: 1
AYONA!!! thank you for being so pleasant so EARLY in the morning. Went through the drive thru ordered bacon egg n cheese croissant, a pumpkin cake donut, small frozen matcha latte. The sandwich was HUGE not much bacon on it though (so really an egg n cheese croissant) it was ok. Pumpkin cake donut was kinda rubbery n not really sweet so just (meh). I always ask for Xtra matcha powder cuz, u know, matcha is thee best. It was just okay and for almost $16 for 3 items, I need it to be better than just okay.
I love getting my coffee and donut fix at this location!
Atmosphere: 5
Food: 5
Service: 4
Great workers! I left a gift card there accidentally and they went through the garbage to find it. Total dedication!!
Atmosphere: 5
Food: 5
Service: 5
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