Dunkin'

2500 Promenade Pkwy, Midlothian
(804) 594-3529

Recent Reviews

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Adam K

This is by far the worst Dunkin I’ve ever been. Consistently just an awful experience. Today, only vehicle in the drive thru, placed order, two simple coffees, and sat at the window. Nobody greeted us. We sat for 15 min and then just left. They have the worst employees ( kids )who do not want to be there. They completely ignore you and no wonder there is never anyone there. This franchise is the worse and needs to be shut down

Atmosphere: 1

Food: 1

Service: 1

Toska

The muffin I ordered had pieces of hair all over it

Atmosphere: 4

Food: 1

Service: 5

John L.

Always nice to stop in for a cuppa and a donut on the way to work. (Shout out to Ayana for being so friendly first thing in the morning :) )

Atmosphere: 5

Food: 5

Service: 5

Gail Dent

The ice coffee was too sweet

Atmosphere: 3

Food: 3

Service: 3

Rachel Lena

AYONA!!! thank you for being so pleasant so EARLY in the morning. Went through the drive thru ordered bacon egg n cheese croissant, a pumpkin cake donut, small frozen matcha latte. The sandwich was HUGE not much bacon on it though (so really an egg n cheese croissant) it was ok. Pumpkin cake donut was kinda rubbery n not really sweet so just (meh). I always ask for Xtra matcha powder cuz, u know, matcha is thee best. It was just okay and for almost $16 for 3 items, I need it to be better than just okay.

Atmosphere: 5

Food: 3

Service: 5

Ryan Gordon

Looks like we got the C team today. This location has more misses than hits. I ordered 2 donuts and a hot latte. The one donut has a lot of the toppings off and somehow my hot latte was cold. I was given a cold brew with some milk in…

Atmosphere: 1

Food: 1

Service: 1

Crystal Williams

I love getting my coffee and donut fix at this location!

Atmosphere: 5

Food: 5

Service: 4

Chuck Weil

Great workers! I left a gift card there accidentally and they went through the garbage to find it. Total dedication!!

Atmosphere: 5

Food: 5

Service: 5

Blake

these are some of the most friendly staff I have seen at a Dunkin or any fast food restaurant for that matter. As a returning customer so many of the employees know what im getting already which makes it such an inviting place to be at, while there can be times where the wait can be long the only reason for that is because of how understaffed they are, but honestly thats the only complaint that i have and thats out of their control, a very clean store, modern and sleek, and amazing customer service you can tell they make sure to train people on that :)

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Rainbow Cups

Samantha Rhine

I’ve gone multiple times, I never leave reviews. Almost every time I go I get the wrong type of bagel, and this time the bagel is basically charred (the photo of my everything bagel). It was completely uneatable. The service is always just okay, and today they didn’t even realize I hadn’t paid and were about to let me go. I won’t be a returning customer.

Atmosphere: 2

Food: 1

Service: 2

Joseph D

Out of everything bagels otherwise was a good/typical Dunkin location

Tim Sanders

Limited coffee selection, poor customer service, and loud explicit rap music making conversation or a phone call impossible. Arrive ready for a Saturday night club experience, not doughnuts or coffee

Atmosphere: 1

Food: 1

Service: 1

Adam Worcester

Very clean location with excellent, friendly staff. One of the top Dunkin’s I’ve ever visited.

Atmosphere: 5

Food: 5

Service: 5

Amanda Ray

Put in a mobile order. Waited in line 20 minutes to be told they didn’t have anything I ordered. I will not go back.

Atmosphere: 1

Food: 1

Service: 1

Cade Young

We'll maintained, clean and quick service. Friendly staff with a drive thru and walk-in option.

Atmosphere: 5

Food: 5

Service: 5

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