I stopped going to Starbucks when they reopened this location. I visit this location 5 days a week. 3 out of the five days they make my coffee wrong. I get the same thing thing large vanilla latte - oak milk. They constantly are using regular milk. I can not drink regular milk. I will not longer be going to here either. Heaven forbid someone has real allergies.
Henry
My experience at the Dunkin’ Donuts Midlothian was not the best I was hoping for. I walked in and I ordered my food. Everything was great up until I got my food. The first thing that happened was I my son did not his donut hole there was pee on the floor in the restaurant and it smelled like someone had just took an a large size feces in the floor The worker look like he was at the zombie apocalypse in Fortnite
Monique Lewis
This Dunkin’ used to be great, but since it reopened, it’s been a completely different experience. It seems to be under new management, and things feel disorganized. When I arrived, no one was at the front—everyone was in the back, and I waited around 20 minutes without any update.
I eventually had to go up and remind them I had placed an order and was still waiting. Only then did someone acknowledge me and get my drink ready. I did receive a quick apology, but that was it.
The drink itself was okay, but the overall customer service was lacking. Staff seemed more focused on what was happening in the back than on the customers. It felt very disconnected and not welcoming at all. Definitely not the same Dunkin’ I remembered.
Karen James
Nice staff
Shane Mann
Nice new location. Selection of donuts was very limited for a 6:30a visit. There were only about 5-7 options. Server was super nice and greeted me immediately.
Bobbie Jo Sweat
Very friendly staff and the coffee was great! I even received a free t-shirt!
Samantha Martin
my favorite dunkin! before and after the new building this dunkin has never let me down!<3
Ash
Best Dunkin’ in the area! So happy they’re back open.
Brandon Saumier
Don't let the picture fool you. The doughnuts are absolutely terrible. Very stale and bland. The chocolate glazed didn't even have any glaze. I had hoped after the renovation and new staff they would be better but nothing has changed.
Good donuts but sad there removing bask and Robbins.
Atmosphere: 5
Food: 5
Service: 4
Jessica Leonzo
Dear Dunkin - you have been a part of our Fun Friday for 3 years. We like you so much better than your competition. Hurry up and re-open. Thank you.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hash Browns
Maya Nelson
Recently started going through this location due to change of commute. The girl at the window the last two afternoons I’ve been through is genuinely one of the sweetest people I’ve ever met. Has such a good energy and is just such a positive experience for my drive. The coffee is always delightful as well.
Atmosphere: 3
Food: 5
Service: 5
Jeff Yates
Great coffee. Food is really good too.
Atmosphere: 5
Food: 5
Service: 5
Cecile Rock
SEE UPDATE BELOW: I was not able to add my pre order purchase to the app. Message sent to customer service via email for response
UPDATE: CUSTOMER SERVICE responded to my request. They added my purchase so that I would get my points added. I also recently tried the mango pineapple lemonade. Very tasty and refreshing. I will definitely be back. I have changed my response to service to 5 stars. Well done!
I stopped going to Starbucks when they reopened this location. I visit this location 5 days a week. 3 out of the five days they make my coffee wrong. I get the same thing thing large vanilla latte - oak milk. They constantly are using regular milk. I can not drink regular milk. I will not longer be going to here either. Heaven forbid someone has real allergies.
My experience at the Dunkin’ Donuts Midlothian was not the best I was hoping for. I walked in and I ordered my food. Everything was great up until I got my food. The first thing that happened was I my son did not his donut hole there was pee on the floor in the restaurant and it smelled like someone had just took an a large size feces in the floor
The worker look like he was at the zombie apocalypse in Fortnite
This Dunkin’ used to be great, but since it reopened, it’s been a completely different experience. It seems to be under new management, and things feel disorganized. When I arrived, no one was at the front—everyone was in the back, and I waited around 20 minutes without any update.
I eventually had to go up and remind them I had placed an order and was still waiting. Only then did someone acknowledge me and get my drink ready. I did receive a quick apology, but that was it.
The drink itself was okay, but the overall customer service was lacking. Staff seemed more focused on what was happening in the back than on the customers. It felt very disconnected and not welcoming at all. Definitely not the same Dunkin’ I remembered.
Nice staff
Nice new location. Selection of donuts was very limited for a 6:30a visit. There were only about 5-7 options. Server was super nice and greeted me immediately.
Very friendly staff and the coffee was great! I even received a free t-shirt!
my favorite dunkin! before and after the new building this dunkin has never let me down!<3
Best Dunkin’ in the area! So happy they’re back open.
Don't let the picture fool you. The doughnuts are absolutely terrible. Very stale and bland. The chocolate glazed didn't even have any glaze. I had hoped after the renovation and new staff they would be better but nothing has changed.
Great place.. when will you reopen?
Restaurantji Recommends
Good donuts but sad there removing bask and Robbins.
Atmosphere: 5
Food: 5
Service: 4
Dear Dunkin - you have been a part of our Fun Friday for 3 years. We like you so much better than your competition. Hurry up and re-open. Thank you.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hash Browns
Recently started going through this location due to change of commute. The girl at the window the last two afternoons I’ve been through is genuinely one of the sweetest people I’ve ever met. Has such a good energy and is just such a positive experience for my drive. The coffee is always delightful as well.
Atmosphere: 3
Food: 5
Service: 5
Great coffee. Food is really good too.
Atmosphere: 5
Food: 5
Service: 5
SEE UPDATE BELOW: I was not able to add my pre order purchase to the app. Message sent to customer service via email for response
UPDATE: CUSTOMER SERVICE responded to my request. They added my purchase so that I would get my points added. I also recently tried the mango pineapple lemonade. Very tasty and refreshing. I will definitely be back. I have changed my response to service to 5 stars. Well done!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Cruller, Muffins, Donuts, Croissant, Munchkins Donut Hole Treats
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