I ordered a 16-piece tender family meal at 4:22 PM and was asked to pull to the side to wait. After 25 minutes, no one had brought my food, so I walked up to the drive-through window to check on my order. I was told it was “still being worked on” and that they would bring it out. About 5 minutes later, my order was finally brought to me. When I left, I realized I was given the wrong chicken. I immediately returned and informed the restaurant of the mistake, explaining that I did not have time to wait again and requested a refund. I was told that refunds were “not store policy,” which is frustrating considering I had already waited over 30 minutes for an incorrect order. The staff member, Lisa, was extremely rude and unhelpful and made it clear she thought I was wasting my time when I stated I would call the police to have documentation of the incident to dispute the charge with my credit card company and needing documentation, I was treated dismissively. I asked for a manager, who offered to remake the order and suggested that if I was in a rush, I could come back later to pick it up and receive a free cake 🙄. That made no sense, as I needed to feed my kids before sports activities, not hours later. Since a refund was apparently “not policy,” I had no choice but to wait again. I finally received the correct order at 5:09 PM—nearly 47 minutes after ordering. The staff was rude, the service was chaotic, and the situation was handled poorly from start to finish. I was not the only customer experiencing these issues. When I asked for owner or franchise information, I was told to “Google it.” This level of service is completely unacceptable. I will never step foot in this KFC again.
Atmosphere: 1
Service: 1
Sierra Simmons
Terrible customer service. Rude cashier. Ran out of multiple items “for the day” at 2pm. 20+ minute wait for messed up food order with no other customers. Small child playing alone in waiting area appears to belong to an employee. No wonder this location is always a ghost town. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Marc Hamel
Young man named Jordan working the night we visited the drive thru. Outstanding attitude, friendly and made us feel welcome. Service with a smile and warmth. He suggested things to help us get our order right for the kids. Thanks you and have others learn from him.
Atmosphere: 4
Food: 5
Service: 5
ella !!
Every time I get assigned an order from here, I wait 15-20 mins to be acknowledged by an employee, even if the store is near empty. I have to keep declining orders from here because it takes up my time and it lowers my acceptance rate which makes the app less prone to give you orders. I will make direct eye contact, sometimes wave, and stand in front of the counter and only after I finally give up do they acknowledge me.
Atmosphere: 1
Service: 1
Sarit Goldstein
The food was delicious and we got it very quickly. Jordan, the employee who took our order was a delight, and he was so friendly and willing to work with us! He's absolutely wonderful and has great customer service!
Atmosphere: 5
Food: 5
Service: 5
j harrison
Very disappointing. Had to wait 45 minutes after was told the order was ready. Most of the chicken had no coating and had an odd taste. Waste on money and time. Won’t be going there again.
Atmosphere: 1
Food: 1
Service: 1
Tony Guerra
This is the most garbage KFC you can visit. Constantly understaffed, long wait times, missing items in order, the only thing you can depend on is their inconsistency. Doesn't matter if you dine in, drive thru, or have delivery you can expect to question your sanity. Avoid this location at all costs unless you're looking for disappointment.
Atmosphere: 1
Food: 2
Service: 1
Hope Quesenberry
Ordered through Drive-in and the employee is FIT for this position!! Great attitude, great voice and great reception at the window. We ordered a 12pc. Meal which comes with 3 sides. We placed the order and came to the window, paid and was then approached by someone else to say “they didn’t have any more of one of the sides we ordered, what else would like?” We told them what we’d like and they brought the order to the window and we asked if that was all and they said “yes”. We drive 30 minutes home all to find the chicken is overcooked/dry and one of the sides originally ordered is not even in the bag! 😖 Then they don’t answer the phone!!!
Food: 1
Service: 2
Wess O. Little, Sr.
Worse service ever. Globs of sauce. Girls nails so long there had to have been crap stuck up in there. Wait for chuken, sandwiches, yeah I spelled it right, was just stupid. Others orders mixed up. Looks like they were having a bad business day. Hopefully they are improving 🙏🏽 🙂
Food: 1
Service: 1
Dennis Armando Caballero Torres
Very slow to take your order, I waited 30 minutes 👎🏼
First time at this location. Original chicken...fresh, very tender, which is a bit unusual since the Original can be dry sometimes. Mashed potatoes and coleslaw were also very good. Seems the famous (from decades ago now) original recipe flavor is truly a thing of the past though, to my chagrin. I miss the more intense peppery flavor from yesteryear. So skin is good, just not what it use to be.
Atmosphere: 4
Food: 4
Service: 5
David Fial
Food was okay. Slow to be served and given my pick up order.
Atmosphere: 3
Food: 4
Service: 2
Yvette McPhatter
This KFC is the worst! I waited at the drive thru speaker for about 5 mins before someone spoke to me. I only ordered potato wedges. After he runs my card he tells me there's a wait for the wedges. I told him I just want a refund. He told me no, they don't give refunds. Then he starts yelling about how he just got there and it's not his fault and how he was sorry... over and over again. He said only 3 mins. I'm still here. It's been 9 mins and he finally brought out my food...14 mins total to get potato wedges. BTW, there were no other customers the whole time! Never again!!
Trina Currier
In the drive-through, I ordered a three-piece chicken strip with french fries and a Sprite. The person at the window was very friendly and got my order out quickly. I live less than four minutes from this particular location. When I got home, the fries were very stale and cold. The chicken strips looked very brown, almost burnt. When I bit into one, it was also cold and tasted very stale and had a burned taste as well. Not what I was expecting from KFC.
Atmosphere: 1
Food: 1
Service: 4
cynthia parker
I've been to this KFC two nights in a row at about 7:15-7:30 pm and both times they had no chicken cooked. How can this happen especially at dinner time on a weekend they should have been putting more in to fry when they saw they were going to be busy and selling a lot of chicken.
I ordered a 16-piece tender family meal at 4:22 PM and was asked to pull to the side to wait. After 25 minutes, no one had brought my food, so I walked up to the drive-through window to check on my order. I was told it was “still being worked on” and that they would bring it out.
About 5 minutes later, my order was finally brought to me. When I left, I realized I was given the wrong chicken. I immediately returned and informed the restaurant of the mistake, explaining that I did not have time to wait again and requested a refund.
I was told that refunds were “not store policy,” which is frustrating considering I had already waited over 30 minutes for an incorrect order. The staff member, Lisa, was extremely rude and unhelpful and made it clear she thought I was wasting my time when I stated I would call the police to have documentation of the incident to dispute the charge with my credit card company and needing documentation, I was treated dismissively.
I asked for a manager, who offered to remake the order and suggested that if I was in a rush, I could come back later to pick it up and receive a free cake 🙄. That made no sense, as I needed to feed my kids before sports activities, not hours later. Since a refund was apparently “not policy,” I had no choice but to wait again.
I finally received the correct order at 5:09 PM—nearly 47 minutes after ordering.
The staff was rude, the service was chaotic, and the situation was handled poorly from start to finish. I was not the only customer experiencing these issues. When I asked for owner or franchise information, I was told to “Google it.”
This level of service is completely unacceptable. I will never step foot in this KFC again.
Atmosphere: 1
Service: 1
Terrible customer service. Rude cashier. Ran out of multiple items “for the day” at 2pm. 20+ minute wait for messed up food order with no other customers. Small child playing alone in waiting area appears to belong to an employee. No wonder this location is always a ghost town. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Young man named Jordan working the night we visited the drive thru. Outstanding attitude, friendly and made us feel welcome. Service with a smile and warmth.
He suggested things to help us get our order right for the kids. Thanks you and have others learn from him.
Atmosphere: 4
Food: 5
Service: 5
Every time I get assigned an order from here, I wait 15-20 mins to be acknowledged by an employee, even if the store is near empty. I have to keep declining orders from here because it takes up my time and it lowers my acceptance rate which makes the app less prone to give you orders. I will make direct eye contact, sometimes wave, and stand in front of the counter and only after I finally give up do they acknowledge me.
Atmosphere: 1
Service: 1
The food was delicious and we got it very quickly. Jordan, the employee who took our order was a delight, and he was so friendly and willing to work with us! He's absolutely wonderful and has great customer service!
Atmosphere: 5
Food: 5
Service: 5
Very disappointing. Had to wait 45 minutes after was told the order was ready. Most of the chicken had no coating and had an odd taste. Waste on money and time. Won’t be going there again.
Atmosphere: 1
Food: 1
Service: 1
This is the most garbage KFC you can visit. Constantly understaffed, long wait times, missing items in order, the only thing you can depend on is their inconsistency. Doesn't matter if you dine in, drive thru, or have delivery you can expect to question your sanity. Avoid this location at all costs unless you're looking for disappointment.
Atmosphere: 1
Food: 2
Service: 1
Ordered through Drive-in and the employee is FIT for this position!! Great attitude, great voice and great reception at the window.
We ordered a 12pc. Meal which comes with 3 sides. We placed the order and came to the window, paid and was then approached by someone else to say “they didn’t have any more of one of the sides we ordered, what else would like?” We told them what we’d like and they brought the order to the window and we asked if that was all and they said “yes”. We drive 30 minutes home all to find the chicken is overcooked/dry and one of the sides originally ordered is not even in the bag! 😖 Then they don’t answer the phone!!!
Food: 1
Service: 2
Worse service ever. Globs of sauce. Girls nails so long there had to have been crap stuck up in there. Wait for chuken, sandwiches, yeah I spelled it right, was just stupid. Others orders mixed up. Looks like they were having a bad business day. Hopefully they are improving 🙏🏽 🙂
Food: 1
Service: 1
Very slow to take your order, I waited 30 minutes 👎🏼
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
First time at this location. Original chicken...fresh, very tender, which is a bit unusual since the Original can be dry sometimes. Mashed potatoes and coleslaw were also very good. Seems the famous (from decades ago now) original recipe flavor is truly a thing of the past though, to my chagrin. I miss the more intense peppery flavor from yesteryear. So skin is good, just not what it use to be.
Atmosphere: 4
Food: 4
Service: 5
Food was okay. Slow to be served and given my pick up order.
Atmosphere: 3
Food: 4
Service: 2
This KFC is the worst! I waited at the drive thru speaker for about 5 mins before someone spoke to me. I only ordered potato wedges. After he runs my card he tells me there's a wait for the wedges. I told him I just want a refund. He told me no, they don't give refunds. Then he starts yelling about how he just got there and it's not his fault and how he was sorry... over and over again. He said only 3 mins. I'm still here. It's been 9 mins and he finally brought out my food...14 mins total to get potato wedges. BTW, there were no other customers the whole time! Never again!!
In the drive-through, I ordered a three-piece chicken strip with french fries and a Sprite. The person at the window was very friendly and got my order out quickly. I live less than four minutes from this particular location. When I got home, the fries were very stale and cold. The chicken strips looked very brown, almost burnt. When I bit into one, it was also cold and tasted very stale and had a burned taste as well. Not what I was expecting from KFC.
Atmosphere: 1
Food: 1
Service: 4
I've been to this KFC two nights in a row at about 7:15-7:30 pm and both times they had no chicken cooked. How can this happen especially at dinner time on a weekend they should have been putting more in to fry when they saw they were going to be busy and selling a lot of chicken.
Atmosphere: 4
Food: 4
Service: 1
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