We put an order in at 8 AM yesterday for pick up at 6 PM. They canceled my order till the next day highly unprofessional when I have multiple kids that need to eat. Now I had to drag my kids to the grocery store and get some food so they don't starve.. the convenience factor was taken away, and now my kids are scarred for the rest of their life.
Amy L.
Would give zero stars if I could. I use the Kroger pickup since it's supposed to be easier however my order is never ready at the pickup time and not only that the manager could careless, is rude, condescending and ignorant. Zero customer service. I would not shop here if I were you. Publix is much better. Terrible service and customer service.
Jaron Y.
TLDR; (Will no longer be shopping at Kroger. The encounter I had was incredibly inappropriate) I'm a contractor by trade and I spend close to $30,000 a year at this store purely on gift cards and some on groceries, as I would take advantage of the fuel points program. I've shopped at this very store for 16 years straight. I know a lot of the employees personally as I frequent this store every morning on my way into work and some nights on my way back. The other day I went to go get gift cards as I normally do (recently the gift cards hadn't been stocked like they used to). So, as I have done several times without issue, I opened the compartment that contains the gift cards to pull out the ones I needed.While I was attempting to get the cards an employee yelled very loudly across the way from me "You can't be in there, that's for Kroger employees only!!" It was very embarrassing as her volume commanded the attention of many other people in the store. I attempted to talk to this woman about what was going on but she just kept repeating the same thing over and over about, "You can't be in there." I set everything down that I intended to purchase and walked out of the store. I'm incredibly disappointed. I've worked retail as a manager for 10 years before becoming a contractor. This was the opposite way to handle this situation. This type of behavior is a cancer to the company. It drives away good business. Due to this encounter I have decided that I will no longer be shopping at Kroger (especially this Kroger.). All I have to say is good luck to this Kroger. If this behavior continues, the business will not last long.
Debra S.
One cashier at checkout this morning with a long line. This Kroger has so many issues. The deli is horrible, items constantly not restocked, and no one in the floral area yesterday afternoon.
Why Y.
worst deli counter service ever. they will leave you standing there forever when there is nobody else in line and they see you are ready to order. not even "i'll be right with you." just staring down at their station, 5 feet away from you with a scowl on their face. publix and even food lion are way better in that department.
Kristen C.
Sad to see my grocery store Failing quickly Every single line right now is backed up into the isles they barely have employees. The self checkouts have been shut down and they have installed a new version so instead of keeping those open for the people they close them. Hardly any lunchables. Staff is under payed and overworked with a staffing issue. If you need to shop I would suggest going to a smaller mom and Pop place.. btw saving money by installing self check outs .. waiting till someone to sue yall for all the hours worked bagging our OWN GROCERIES and checking out our OWN GROCERIES. We worked and didn't get paid.
Courtney H.
This Kroger desperately needs more cashiers and baggers. Too many workers asking people to go into self check-out. Put those workers at a cashier station and hire more people. Great experience until you need to check-out.
Bill M.
Have been going here over two years now. Close and convenient up until they started getting carried away on selling their memberships. Don't put sale signs on items if you have to download coupons. They figure once you're inline and have waited so long you'll just pay the higher price. 3 x's on peaches. Other customers frustrated in line as well. We'll not shop there anymore. Congratulations Kroger's. Keep gauging people!
Kat W.
Please hire more cashiers to work on weekends. Two registers is not enough on Saturday afternoon. No, the self checkout is NOT a good option for a large grocery trip. Take some money away from your execs and hire enough people, and pay them enough to stay!
Jeff Johnson
I had a horrible experience today. I went in and picked up bagels and a couple of more items. When I went to check out through the self checkout, Regina, an employee of Kroger, came up to me and said that when I shopped at the store last Sunday, I didn't pay. I was incredulous but explained to her that when I was checking out last Sunday that the register said that I needed assistance. After waiting 3 or 4 minutes without seeing anyone, I moved my groceries to the next register and checked out there. She still insisted that I hadn't paid. At this point, I asked for a manager. I told him my story and he apologized for the incident. I have since returned to the store with a printout of a screenshot of my bank statement showing that I had paid. He said that it wasn't necessary but I felt the need to prove that I wasn't a thief. I will never set foot in this store again. There are way too many grocery stores nearby to risk being treated this way.
This Kroger has the freshest produce and meat! They also have some really good sales! Steaks (ribeye) were $6.99 this week.
Erica G.
The female pharmacist there is rude. She's very judgmental and thinks that people can't see her facial expressions when she walks away, like we can see you!!! As a healthcare provider you'd think Kroger would want someone warm and inviting. If you hate your job so much, then quit. Don't take it out on your "patients".
Charles Warren Feaster
It was a delicious experience!
Casie J.
This is honestly the worst kroger I've been to. We just came from a lower socioeconomic area and the kroger was pretty good so in this "ritzy" area I expected the kroger to blow me away. It's only saving grace is the sub shop which my last kroger didn't have. However the sub shop has consistently closed before the advertised hours. The sign says open everyday 11-7 but the shop has been closed at 6 on multiple occasions. There is also no starbucks at this location which is unusual. I come here rather than food lion because the produce options are more numerous but the past few times I've been, almost everything has been sold out. They are consistently out of the coffee I like to purchase, out of many varieties of lettuce, only had one pack of my preferred crystal lite mix left, tons of open shelf spots where things had sold out and not been restocked. I thought I just was shopping on the wrong say and assumed restocking would be occurring the next day but I've shopped many different days and this seems to be a common pattern. It's unfortunate that I'm likely going to have to find a new store to shop at as kroger is the most affordable option around
Heather Karr Anderson
My husband shopped here last week in between storms. My husband uses a wheelchair. They had one entrance/exit blocked completely and the other had shopping carts turned upside down on the side walk to make a path for the other entrance. The was 1. Dangerous 2. Not accessible for handicapped. We won’t be shopping here anytime soon.
We put an order in at 8 AM yesterday for pick up at 6 PM. They canceled my order till the next day highly unprofessional when I have multiple kids that need to eat. Now I had to drag my kids to the grocery store and get some food so they don't starve.. the convenience factor was taken away, and now my kids are scarred for the rest of their life.
Would give zero stars if I could. I use the Kroger pickup since it's supposed to be easier however my order is never ready at the pickup time and not only that the manager could careless, is rude, condescending and ignorant. Zero customer service. I would not shop here if I were you. Publix is much better. Terrible service and customer service.
TLDR; (Will no longer be shopping at Kroger. The encounter I had was incredibly inappropriate) I'm a contractor by trade and I spend close to $30,000 a year at this store purely on gift cards and some on groceries, as I would take advantage of the fuel points program. I've shopped at this very store for 16 years straight. I know a lot of the employees personally as I frequent this store every morning on my way into work and some nights on my way back. The other day I went to go get gift cards as I normally do (recently the gift cards hadn't been stocked like they used to). So, as I have done several times without issue, I opened the compartment that contains the gift cards to pull out the ones I needed.While I was attempting to get the cards an employee yelled very loudly across the way from me "You can't be in there, that's for Kroger employees only!!" It was very embarrassing as her volume commanded the attention of many other people in the store. I attempted to talk to this woman about what was going on but she just kept repeating the same thing over and over about, "You can't be in there." I set everything down that I intended to purchase and walked out of the store. I'm incredibly disappointed. I've worked retail as a manager for 10 years before becoming a contractor. This was the opposite way to handle this situation. This type of behavior is a cancer to the company. It drives away good business. Due to this encounter I have decided that I will no longer be shopping at Kroger (especially this Kroger.). All I have to say is good luck to this Kroger. If this behavior continues, the business will not last long.
One cashier at checkout this morning with a long line. This Kroger has so many issues. The deli is horrible, items constantly not restocked, and no one in the floral area yesterday afternoon.
worst deli counter service ever. they will leave you standing there forever when there is nobody else in line and they see you are ready to order. not even "i'll be right with you." just staring down at their station, 5 feet away from you with a scowl on their face. publix and even food lion are way better in that department.
Sad to see my grocery store Failing quickly Every single line right now is backed up into the isles they barely have employees. The self checkouts have been shut down and they have installed a new version so instead of keeping those open for the people they close them. Hardly any lunchables. Staff is under payed and overworked with a staffing issue. If you need to shop I would suggest going to a smaller mom and Pop place.. btw saving money by installing self check outs .. waiting till someone to sue yall for all the hours worked bagging our OWN GROCERIES and checking out our OWN GROCERIES. We worked and didn't get paid.
This Kroger desperately needs more cashiers and baggers. Too many workers asking people to go into self check-out. Put those workers at a cashier station and hire more people. Great experience until you need to check-out.
Have been going here over two years now. Close and convenient up until they started getting carried away on selling their memberships. Don't put sale signs on items if you have to download coupons. They figure once you're inline and have waited so long you'll just pay the higher price. 3 x's on peaches. Other customers frustrated in line as well. We'll not shop there anymore. Congratulations Kroger's. Keep gauging people!
Please hire more cashiers to work on weekends. Two registers is not enough on Saturday afternoon. No, the self checkout is NOT a good option for a large grocery trip. Take some money away from your execs and hire enough people, and pay them enough to stay!
I had a horrible experience today. I went in and picked up bagels and a couple of more items. When I went to check out through the self checkout, Regina, an employee of Kroger, came up to me and said that when I shopped at the store last Sunday, I didn't pay. I was incredulous but explained to her that when I was checking out last Sunday that the register said that I needed assistance. After waiting 3 or 4 minutes without seeing anyone, I moved my groceries to the next register and checked out there. She still insisted that I hadn't paid. At this point, I asked for a manager. I told him my story and he apologized for the incident. I have since returned to the store with a printout of a screenshot of my bank statement showing that I had paid. He said that it wasn't necessary but I felt the need to prove that I wasn't a thief. I will never set foot in this store again. There are way too many grocery stores nearby to risk being treated this way.
Restaurantji Recommends
This Kroger has the freshest produce and meat! They also have some really good sales! Steaks (ribeye) were $6.99 this week.
The female pharmacist there is rude. She's very judgmental and thinks that people can't see her facial expressions when she walks away, like we can see you!!! As a healthcare provider you'd think Kroger would want someone warm and inviting. If you hate your job so much, then quit. Don't take it out on your "patients".
It was a delicious experience!
This is honestly the worst kroger I've been to. We just came from a lower socioeconomic area and the kroger was pretty good so in this "ritzy" area I expected the kroger to blow me away. It's only saving grace is the sub shop which my last kroger didn't have. However the sub shop has consistently closed before the advertised hours. The sign says open everyday 11-7 but the shop has been closed at 6 on multiple occasions. There is also no starbucks at this location which is unusual. I come here rather than food lion because the produce options are more numerous but the past few times I've been, almost everything has been sold out. They are consistently out of the coffee I like to purchase, out of many varieties of lettuce, only had one pack of my preferred crystal lite mix left, tons of open shelf spots where things had sold out and not been restocked. I thought I just was shopping on the wrong say and assumed restocking would be occurring the next day but I've shopped many different days and this seems to be a common pattern. It's unfortunate that I'm likely going to have to find a new store to shop at as kroger is the most affordable option around
My husband shopped here last week in between storms. My husband uses a wheelchair. They had one entrance/exit blocked completely and the other had shopping carts turned upside down on the side walk to make a path for the other entrance. The was 1. Dangerous 2. Not accessible for handicapped. We won’t be shopping here anytime soon.