Probably the worst customer service I’ve ever gotten. They have a sign outside that says “if we don’t hand you a receipt then your meal is on us” They forgot to give me a receipt to stated this policy, and the worker printed a receipt out and threw it at me. I informed the manager and he said he would check the cameras. The camera didn’t even have sound ! Worst customer service ever. They didn’t even honor their policy . Dated 05/23/2025
Jack Costello
Came in at 9 pm wanted to get the honey sesame chicken didn’t have any so got a plate with 2x orange chicken and chow mein and cream cheese rangoons, was told to wait out front for them to cook, got them and received them like this with one having no cream cheese, the other 2 having barely having any. Also the chow mein is burned and there is a quarter of an onion in my food too EDIT, try to finish the rest of the food but found a hair in it. Yup not coming back. This is absolutely ridiculous.
Russell Scheve
Was at the end of night, and almost out of alot of stuff. They had a scarce amount of chow mein noodles. Asked me if i could wait 5 mims, and made my chow mein fresh. Was very suprised. Everything was clean in lobby area
Summer Morris
My husband just went through the drive thru and asked if he could get the beef and broccoli to which he immediately heard the “chef” in the background mock him and say sarcastically “No you cannot”
Seriously?! Where is the manager?? This is disgusting. My husband was kind and made a simple order. This was juvenile and so unprofessional. Definitely not the kind of person I trust to handle my food!
Charisma B
The quality of the food has taken a steep dive, especially around dinner time for some reason. The servers are generally very pleasant with the exception of one or two people. The meats are often tough and under seasoned. The entrees often look like they've been left to sit on the line for way too long. When they say they'll make fresh food for you they'll often use it to serve multiple drive through patrons before they remember that you've been waiting 10+ minutes.
Daniel
The staff was wonderful. The food smelled amazing and was hot. The drinks were awesome. Something made me sick and I couldn't pin point it. Maybe it was me, can't be for sure.
Tommy Som
I've been going here for years, and this place has always been solid. 👍 My job even orders catering from these guys from time to time due to reliable food quality.
Dirty Dirty
Awesome place wow foods good
Drew F
Restaurant does not prepare online to go order unless nobody is on line
Food is always good and fresh, always good and refreshing to have great customer service as well
Shawn Reeves
This place will hire a contractor that knows don’t pay their subcontractors and is completely OK with it!
Al
Usually when we come 1-2 times per week we are greeted by a smiling face from a manager named Michael. We always have a very good experience with him and he always takes the time to come and ask how we’re doing and shakes my hand. But tonight we had a different experience:
MANAGER MOE: Tonight, my son and I went to this location to eat dinner after baseball practice. We come here one to two times every single week and have never had a bad experience because we have never met the MANAGER MOE. This lady greeted me with no smile had the rudest attitude like someone Pissed in her Cheerios. I have never seen this woman before in my life and she acted like I owed her something. The black pepper chicken did not look as appetizing so I kindly asked her if she could make a fresh one and she made it super difficult and asked me 101 questions. Like I was getting interrogated. She also cut me off multiple times mid sentence which really irritated me which I would imagine would irritate any paying customer to Panda Express. Most of the food was prepped and we were waiting on the oh so difficult, black pepper chicken per the eye roll of the MANAGER MOE. She proceeds to complete the order by scooping the black pepper chicken into my son’s dinner plate and literally sat it right in front of me, knowing that was the last thing that we needed for our order. Meanwhile, I waited at the counter (please check the camera) five minutes, looking at those two plates, knowing that they were ready. In those five minutes, I was waiting again the so called MANAGER MOE BROUGHT A COUPLE MORE ORDERS AND WALKED RIGHT BY ME MULTIPLE TIMES (AGAIN CHECK THE CAMERA) AND NEVER MENTION THAT IT WAS READY. MEANWHILE, MY SON IS PATIENTLY WAITING AT THE TABLE STARVING. I had to ask another very kind employee and she apologized. I do not remember her name, but she was kind enough to let me know that the food that was sitting there getting cold in front of me was actually ready and she handed it to me. If I were a business, I would expect a little bit more especially if I am paying MANAGER MOE THE LEVEL OF SALARY THAT YOU ARE PAYING HER. NO CUSTOMER SHOULD BE TREATED LIKE THIS AND WE WILL SECOND-GUESS COMING BACK TO THIS LOCATION BECAUSE OF THIS ONE INCIDENT WITH MANAGER, MOE. The other kind employee kept apologizing, which was very kind and she went to tell MANAGER MOE what I just said. Then she looked at me while my back was turned and rolled her eyes, sadly my 12-year-old son witnessed that and told me or else I would have never seen her NASTY EYE ROLL. I think MANAGER MOE needs Some retraining in her Customer Service skills or possibly find another role That does not involve customer facing interaction. She is absolutely NOT fit for this job. Please pass this feedback along to manager Moe so PANDA EXPRESS CORPORATE can reevaluate what she’s doing here. *Michael - you can confirm this entire interaction on your video recording.
Donae Johnson
The Food Was good!! But however the one that took my Order was weird when it came to getting an entree on my app and Placing my order she had asked me have I ever been to a Panda Express before like what kind of Question is that to say to a Customer which was really werid and odd but Destiny was sooo sweet when she ringed me out greeted me and made me feel more welcome then the one that took my order
Joe De La Cerda
Our server, Destiny was very friendly and would check on us to see if we needed anything. A nice service at Panda.
I was not impressed with the food.
Probably the worst customer service I’ve ever gotten. They have a sign outside that says “if we don’t hand you a receipt then your meal is on us” They forgot to give me a receipt to stated this policy, and the worker printed a receipt out and threw it at me.
I informed the manager and he said he would check the cameras. The camera didn’t even have sound ! Worst customer service ever. They didn’t even honor their policy . Dated 05/23/2025
Came in at 9 pm wanted to get the honey sesame chicken didn’t have any so got a plate with 2x orange chicken and chow mein and cream cheese rangoons, was told to wait out front for them to cook, got them and received them like this with one having no cream cheese, the other 2 having barely having any. Also the chow mein is burned and there is a quarter of an onion in my food too EDIT, try to finish the rest of the food but found a hair in it. Yup not coming back. This is absolutely ridiculous.
Was at the end of night, and almost out of alot of stuff. They had a scarce amount of chow mein noodles. Asked me if i could wait 5 mims, and made my chow mein fresh. Was very suprised. Everything was clean in lobby area
My husband just went through the drive thru and asked if he could get the beef and broccoli to which he immediately heard the “chef” in the background mock him and say sarcastically “No you cannot”
Seriously?! Where is the manager?? This is disgusting. My husband was kind and made a simple order. This was juvenile and so unprofessional. Definitely not the kind of person I trust to handle my food!
The quality of the food has taken a steep dive, especially around dinner time for some reason. The servers are generally very pleasant with the exception of one or two people. The meats are often tough and under seasoned. The entrees often look like they've been left to sit on the line for way too long. When they say they'll make fresh food for you they'll often use it to serve multiple drive through patrons before they remember that you've been waiting 10+ minutes.
The staff was wonderful. The food smelled amazing and was hot. The drinks were awesome. Something made me sick and I couldn't pin point it. Maybe it was me, can't be for sure.
I've been going here for years, and this place has always been solid. 👍 My job even orders catering from these guys from time to time due to reliable food quality.
Awesome place wow foods good
Restaurant does not prepare online to go order unless nobody is on line
Restaurantji Recommends
Food is always good and fresh, always good and refreshing to have great customer service as well
This place will hire a contractor that knows don’t pay their subcontractors and is completely OK with it!
Usually when we come 1-2 times per week we are greeted by a smiling face from a manager named Michael. We always have a very good experience with him and he always takes the time to come and ask how we’re doing and shakes my hand. But tonight we had a different experience:
MANAGER MOE: Tonight, my son and I went to this location to eat dinner after baseball practice. We come here one to two times every single week and have never had a bad experience because we have never met the MANAGER MOE. This lady greeted me with no smile had the rudest attitude like someone Pissed in her Cheerios. I have never seen this woman before in my life and she acted like I owed her something. The black pepper chicken did not look as appetizing so I kindly asked her if she could make a fresh one and she made it super difficult and asked me 101 questions. Like I was getting interrogated. She also cut me off multiple times mid sentence which really irritated me which I would imagine would irritate any paying customer to Panda Express. Most of the food was prepped and we were waiting on the oh so difficult, black pepper chicken per the eye roll of the MANAGER MOE. She proceeds to complete the order by scooping the black pepper chicken into my son’s dinner plate and literally sat it right in front of me, knowing that was the last thing that we needed for our order. Meanwhile, I waited at the counter (please check the camera) five minutes, looking at those two plates, knowing that they were ready. In those five minutes, I was waiting again the so called MANAGER MOE BROUGHT A COUPLE MORE ORDERS AND WALKED RIGHT BY ME MULTIPLE TIMES (AGAIN CHECK THE CAMERA) AND NEVER MENTION THAT IT WAS READY. MEANWHILE, MY SON IS PATIENTLY WAITING AT THE TABLE STARVING. I had to ask another very kind employee and she apologized. I do not remember her name, but she was kind enough to let me know that the food that was sitting there getting cold in front of me was actually ready and she handed it to me. If I were a business, I would expect a little bit more especially if I am paying MANAGER MOE THE LEVEL OF SALARY THAT YOU ARE PAYING HER. NO CUSTOMER SHOULD BE TREATED LIKE THIS AND WE WILL SECOND-GUESS COMING BACK TO THIS LOCATION BECAUSE OF THIS ONE INCIDENT WITH MANAGER, MOE. The other kind employee kept apologizing, which was very kind and she went to tell MANAGER MOE what I just said. Then she looked at me while my back was turned and rolled her eyes, sadly my 12-year-old son witnessed that and told me or else I would have never seen her NASTY EYE ROLL. I think MANAGER MOE needs Some retraining in her Customer Service skills or possibly find another role That does not involve customer facing interaction. She is absolutely NOT fit for this job. Please pass this feedback along to manager Moe so PANDA EXPRESS CORPORATE can reevaluate what she’s doing here.
*Michael - you can confirm this entire interaction on your video recording.
The Food Was good!! But however the one that took my Order was weird when it came to getting an entree on my app and Placing my order she had asked me have I ever been to a Panda Express before like what kind of Question is that to say to a Customer which was really werid and odd but Destiny was sooo sweet when she ringed me out greeted me and made me feel more welcome then the one that took my order
Our server, Destiny was very friendly and would check on us to see if we needed anything. A nice service at Panda.
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