Panda Express
12600 Stone Village Way, Midlothian
(804) 594-3671
Recent Reviews
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Today we visited Panda Express, and right from the start, the manager greeted us warmly and even served us himself. The service was friendly, quick, and truly stood out. The food was slightly on the bland side, but still good overall. What really made the experience enjoyable was the excellent service 👌.
Atmosphere: 5
Food: 4
Service: 5
I’m not trying to be funny but the people here have low listening comprehension. I asked for beef and broccoli with white rice (it also said white rice on the drive thru screen and on my receipt) yet they still gave me fried rice. Also the food was bland.
Atmosphere: 1
Food: 1
Service: 1
Nice clean restaurant with a modern decor and a menu with some unique choices. I enjoyed the ability to order two different entrées on one order (1/2 portion each). The food was delicious and freshly prepared. Handicapped friendly.
Atmosphere: 3
Food: 4
Service: 4
I enjoy ever order from Panda. It is so convenient, and it is hot and delicious. It puts a smile on my face.
Atmosphere: 5
Food: 5
Service: 5
Check your takeout before you leave the store.
We eat here from time to time and it's always been great until tonight.
Ordered takeout online and picked it up and took it home. Should have checked it when I picked it up.
We got two plates and a bowl. One plate was fine with orange chicken and beef and broccoli. The other plate had stringbean chicken with kung pao chicken and the bowl had stringbean chicken. Both of the stringbean chicken servings were noticeably less then normal, with the bowl looking like it only had half a serving at best.
I don't know if they were running out and trying to stretch it to make the orders, but this is unacceptable. This is the main reason I hate doing takeout food from anywhere, you don't know until you get home when you've gotten cheated.
If a manager sees this, I would hope that they would tell all their staff, don't short change takeout orders just because you don't think you'll have to face the customers.
Food: 4
Service: 2
I was not impressed with the food.
Atmosphere: 2
Food: 2
Service: 3
Probably the worst customer service I’ve ever gotten. They have a sign outside that says “if we don’t hand you a receipt then your meal is on us” They forgot to give me a receipt to stated this policy, and the worker printed a receipt out and threw it at me.
I informed the manager and he said he would check the cameras. The camera didn’t even have sound ! Worst customer service ever. They didn’t even honor their policy . Dated 05/23/2025
Came in at 9 pm wanted to get the honey sesame chicken didn’t have any so got a plate with 2x orange chicken and chow mein and cream cheese rangoons, was told to wait out front for them to cook, got them and received them like this with one having no cream cheese, the other 2 having barely having any. Also the chow mein is burned and there is a quarter of an onion in my food too EDIT, try to finish the rest of the food but found a hair in it. Yup not coming back. This is absolutely ridiculous.
Was at the end of night, and almost out of alot of stuff. They had a scarce amount of chow mein noodles. Asked me if i could wait 5 mims, and made my chow mein fresh. Was very suprised. Everything was clean in lobby area
My husband just went through the drive thru and asked if he could get the beef and broccoli to which he immediately heard the “chef” in the background mock him and say sarcastically “No you cannot”
Seriously?! Where is the manager?? This is disgusting. My husband was kind and made a simple order. This was juvenile and so unprofessional. Definitely not the kind of person I trust to handle my food!
Restaurantji Recommends
The quality of the food has taken a steep dive, especially around dinner time for some reason. The servers are generally very pleasant with the exception of one or two people. The meats are often tough and under seasoned. The entrees often look like they've been left to sit on the line for way too long. When they say they'll make fresh food for you they'll often use it to serve multiple drive through patrons before they remember that you've been waiting 10+ minutes.
The staff was wonderful. The food smelled amazing and was hot. The drinks were awesome. Something made me sick and I couldn't pin point it. Maybe it was me, can't be for sure.
I've been going here for years, and this place has always been solid. 👍 My job even orders catering from these guys from time to time due to reliable food quality.
Awesome place wow foods good
Restaurant does not prepare online to go order unless nobody is on line
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