This location never looks clean. Floor constantly has bits of food under tables, etc.Staff is ok, but needs to stay busy working instead of socializing.
Atmosphere: 1
Food: 2
Service: 2
Patricia Jackson
Small servings on soup. You order a bowl of soup it comes in a big bowl but has the same amount of soup as a cup of soup. Sandwiches are good as are the bread and deserts. Careful when you pick up your food. 2 items were missing when we picked up our orders. They fixed it but just check. Good location and parking.
Atmosphere: 3
Food: 3
Service: 3
D C
Unfortunately, when we got home, we realized that they had only put one sandwich in versus two. We checked the receipt and it did say just one so apparently the Cashier did not hear us when we placed our order. Perhaps the cashier should repeat your order back to you so that you can correct it if need be.
Joni Baker
Food was great. Service was pretty good. Restaurant was cold and dirty. Outside patio was dirty. Dishes piled up at the drop off and they weren't even busy.
Atmosphere: 3
Food: 5
Service: 4
David S.
Horrible experience at the location on Hull Street in Midlothian Va Tue am. Rude loud mouthy cashier, sent a note to Corp.
Ruth McBride (Ruthie)
I'm a huge fan of Panera Bread, member of the Sip Club and the Rewards Program and I eat @Panera almost every single day. It's a shame that even though I live only a couple of miles from this particular Midlothian location I MUST always choose to go to another location 20 mins away from my home only because every time I come here the experience is simply unbearable. I came again today only because it's stormy outside & I should not venture far from home. But I always end up regretting it. This place is always a mess: tables are either super dirty or so wably one can't eat soup on them. There are NO napkins to be found anywhere. The drink's table/counter looks as if it has NEVER been wiped and the floors (carpet) are filthy. Even the way tables are set up is like all disorganized. I see plenty of employees behind the counters! Why is NO ONE assigned to keep the dinning area clean and decent??? It all completely takes my appettite away. I'm sitting here Soup & Sandwich in front of me getting cold because I'm so disgusted that I no longer feel like eating! I go to other locations and is not like this. Food quality here is not the best either. What's wrong with this place?? I had to walk up front to ask for napkins!! How can anyone that works here not notice this many basic things?? This is unacceptable at ANY Restaurant. Why is THIS one such a mess in comparison to the rest of the Paneras?? PLEASE....do something!! I read many other customers with same complaints here. Is anyone reading????BTW...I did mention to the front counter about the non-existence of napkins anywhere & the filthy Drink's Table in dire need of a simple wipe clean. Yack!!!!I hope if i ever decide to return to this Location (highly doubt it!) that at least something has improvedThanks
Atmosphere: 1
Food: 2
Service: 2
Isaiah Mccants
Danny the manger and Kaleb are some off the best line cooks I’ve had food from Danny makes amazing toasted sandwiches and Kaleb makes the best cold
Atmosphere: 5
Food: 5
Service: 5
Karen Holder
While the food is always good, I was upset that there were two mistakes on my order. It was quickly taken care of. But, was it so busy that time wasn't taken to carefully read the order ticket? Also, the ladies restroom was in disarray. Overflowing trash can and trash in the stall. ☹
Atmosphere: 3
Food: 5
Service: 3
Faith Harris
I always love this Panera. They do sometimes run out of large cups but regular works in its place when this is the case.Wheelchair accessibility: Handicap parking and a ramp.
Atmosphere: 5
Food: 5
Service: 5
BURKE CLARK
I picked up a loaf of sourdough bread. I had half of it eaten before I got
Fresh bear claws today! I tried the oatmeal. Very tasty!Features: Self check out still available and clean. Good flow allowing for social distancing.
Atmosphere: 5
Food: 5
Service: 5
Danielle M.
What a great experience. The manager, Natalie, went above and beyond to make sure I could get my smoothie delivered to me after the door dasher forgot it at the restaurant. She was helpful, nice, and very patient, even though they were closing in 5 minutes! GREAT experience, and even better customer service. Thanks Natalie!
Andrew Weaver
It's Panera. It's okay. Good if you need a snack in a pinch.
Atmosphere: 2
Food: 3
Service: 5
Melissa Thompson
Large business order ($200) delivered to wrong business. Over an hour late, marked incorrectly, and we never rec'd the food. Offered to remake, but it'd be over another hour.
Service: 1
Mark Collins
Tuesday has special on a dozen bagels. Ray, TJ, April, and Maureen are great employees. But this location needs some serious TLC. The floors sticky and walls are greasy and dirty. The drink area is always a sticky mess. PLEASE CONSIDER A CLEANING.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Bistro French Onion Soup, Creamy Tomato Soup, Croissant, Orange Scone, Blueberry Scone, Cinnamon Crunch Bagel, Roasted Turkey Apple
This location never looks clean. Floor constantly has bits of food under tables, etc.Staff is ok, but needs to stay busy working instead of socializing.
Atmosphere: 1
Food: 2
Service: 2
Small servings on soup. You order a bowl of soup it comes in a big bowl but has the same amount of soup as a cup of soup. Sandwiches are good as are the bread and deserts. Careful when you pick up your food. 2 items were missing when we picked up our orders. They fixed it but just check. Good location and parking.
Atmosphere: 3
Food: 3
Service: 3
Unfortunately, when we got home, we realized that they had only put one sandwich in versus two. We checked the receipt and it did say just one so apparently the Cashier did not hear us when we placed our order. Perhaps the cashier should repeat your order back to you so that you can correct it if need be.
Food was great. Service was pretty good. Restaurant was cold and dirty. Outside patio was dirty. Dishes piled up at the drop off and they weren't even busy.
Atmosphere: 3
Food: 5
Service: 4
Horrible experience at the location on Hull Street in Midlothian Va Tue am. Rude loud mouthy cashier, sent a note to Corp.
I'm a huge fan of Panera Bread, member of the Sip Club and the Rewards Program and I eat @Panera almost every single day. It's a shame that even though I live only a couple of miles from this particular Midlothian location I MUST always choose to go to another location 20 mins away from my home only because every time I come here the experience is simply unbearable. I came again today only because it's stormy outside & I should not venture far from home. But I always end up regretting it. This place is always a mess: tables are either super dirty or so wably one can't eat soup on them. There are NO napkins to be found anywhere. The drink's table/counter looks as if it has NEVER been wiped and the floors (carpet) are filthy. Even the way tables are set up is like all disorganized. I see plenty of employees behind the counters! Why is NO ONE assigned to keep the dinning area clean and decent??? It all completely takes my appettite away. I'm sitting here Soup & Sandwich in front of me getting cold because I'm so disgusted that I no longer feel like eating! I go to other locations and is not like this. Food quality here is not the best either. What's wrong with this place?? I had to walk up front to ask for napkins!! How can anyone that works here not notice this many basic things?? This is unacceptable at ANY Restaurant. Why is THIS one such a mess in comparison to the rest of the Paneras?? PLEASE....do something!! I read many other customers with same complaints here. Is anyone reading????BTW...I did mention to the front counter about the non-existence of napkins anywhere & the filthy Drink's Table in dire need of a simple wipe clean. Yack!!!!I hope if i ever decide to return to this Location (highly doubt it!) that at least something has improvedThanks
Atmosphere: 1
Food: 2
Service: 2
Danny the manger and Kaleb are some off the best line cooks I’ve had food from Danny makes amazing toasted sandwiches and Kaleb makes the best cold
Atmosphere: 5
Food: 5
Service: 5
While the food is always good, I was upset that there were two mistakes on my order. It was quickly taken care of. But, was it so busy that time wasn't taken to carefully read the order ticket? Also, the ladies restroom was in disarray. Overflowing trash can and trash in the stall. ☹
Atmosphere: 3
Food: 5
Service: 3
I always love this Panera. They do sometimes run out of large cups but regular works in its place when this is the case.Wheelchair accessibility: Handicap parking and a ramp.
Atmosphere: 5
Food: 5
Service: 5
I picked up a loaf of sourdough bread. I had half of it eaten before I got
Food: 5
Service: 5
Restaurantji Recommends
Fresh bear claws today! I tried the oatmeal. Very tasty!Features: Self check out still available and clean. Good flow allowing for social distancing.
Atmosphere: 5
Food: 5
Service: 5
What a great experience. The manager, Natalie, went above and beyond to make sure I could get my smoothie delivered to me after the door dasher forgot it at the restaurant. She was helpful, nice, and very patient, even though they were closing in 5 minutes! GREAT experience, and even better customer service. Thanks Natalie!
It's Panera. It's okay. Good if you need a snack in a pinch.
Atmosphere: 2
Food: 3
Service: 5
Large business order ($200) delivered to wrong business. Over an hour late, marked incorrectly, and we never rec'd the food. Offered to remake, but it'd be over another hour.
Service: 1
Tuesday has special on a dozen bagels. Ray, TJ, April, and Maureen are great employees. But this location needs some serious TLC. The floors sticky and walls are greasy and dirty. The drink area is always a sticky mess. PLEASE CONSIDER A CLEANING.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Bistro French Onion Soup, Creamy Tomato Soup, Croissant, Orange Scone, Blueberry Scone, Cinnamon Crunch Bagel, Roasted Turkey Apple