Went through the drive through today and got great service!
Atmosphere: 5
Food: 5
Service: 5
bruce neiss
Awesome service very helpful
Atmosphere: 4
Food: 4
Service: 5
Scott Young
This is a good place. Great staff to help.
Atmosphere: 5
Food: 5
Service: 5
Michael Custer
I traveled to 2 different locations looking for asiago begals and both locations were out...... AT 12PM!!! How is that even possible. Unbelievable
Elson Martin
Nice place to eat. The good food, clean place.
Atmosphere: 5
Food: 5
Service: 5
Vivian Barrille
Everyone loves Panera Bread.
Atmosphere: 4
Food: 4
Service: 4
Kathleen Liesfeld
Employee handling dough to prepare pastries was not wearing gloves for food prep. She turned from the baking trays to open the oven behind her, returned to her work on the pastries , moved some dough from one baking tray to another, wiped / scratched her nose with the back of her hand , and continued working on the dough. Witnessed this at the Westchester location and reported it to the manager.
Jwan Mohammedali
Fresh coffee always , very attentive customer service
Atmosphere: 5
Food: 5
Service: 5
Marci Bradbury
Love, love love the food! Friendly service and convenient seating. Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
E Stone
This Panera location is beyond unacceptable. I placed an order through the Panera app, received my confirmation email, and even have the order details clearly showing the correct store (Westchester Commons in Midlothian). When I arrived, the manager immediately insisted my order wasn’t there. I showed him my receipt on the app and my email confirmation, but he flat-out refused to even look at it.
Instead of doing his job and trying to help, he was dismissive, hostile, and treated me with open disrespect. When I pressed the issue, he actually threatened to call the police on me — over a prepaid food order. I told him to go ahead and call, and surprise, he didn’t. Instead, they kicked me out of the store.
The way I was treated as a woman made this experience even worse. My spouse received at least minimal acknowledgment, but when I tried to advocate for myself, I was met with outright hostility. The sexism and discrimination were blatant.
Customer service later gave me a credit, but that doesn’t erase how this manager behaved. If the person running the store’s first instinct is to throw a paying customer out and threaten police instead of simply checking an email and resolving the problem, that’s a huge red flag. Rude, unprofessional, discriminatory, and cowardly. I will never step foot in a Panera again.
Mel is my favorite worker, she is always so nice and helpful to me as well as everyone there!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Louckus
A sweet cashier named Melrose was so incredibly kind to me and my mother (who is hard of hearing) today. I don’t think i have met anyone as hospitable in food service in a very very long time. thank you for your kindness.
Atmosphere: 5
Food: 5
Service: 5
R J Redstrom
Quick, quality, fresh, delicious.
Atmosphere: 4
Food: 5
Service: 4
Mark Books
I appreciate the friendly and courteous staff, new, modern facility, clean restrooms. Delcious food, generous napkins. A special thanks to the management for their understanding and giving me the opportunity to deal with a vehicle issue.
Atmosphere: 5
Food: 5
Service: 5
Cathy Wells
Absolute worst service 👎🏻👎🏻 Sat in drive thru for 25 minutes to get a burnt bagel and warm, iced coffee. Find somewhere else to stop.
Went through the drive through today and got great service!
Atmosphere: 5
Food: 5
Service: 5
Awesome service very helpful
Atmosphere: 4
Food: 4
Service: 5
This is a good place. Great staff to help.
Atmosphere: 5
Food: 5
Service: 5
I traveled to 2 different locations looking for asiago begals and both locations were out...... AT 12PM!!! How is that even possible. Unbelievable
Nice place to eat. The good food, clean place.
Atmosphere: 5
Food: 5
Service: 5
Everyone loves Panera Bread.
Atmosphere: 4
Food: 4
Service: 4
Employee handling dough to prepare pastries was not wearing gloves for food prep. She turned from the baking trays to open the oven behind her, returned to her work on the pastries , moved some dough from one baking tray to another, wiped / scratched her nose with the back of her hand , and continued working on the dough. Witnessed this at the Westchester location and reported it to the manager.
Fresh coffee always , very attentive customer service
Atmosphere: 5
Food: 5
Service: 5
Love, love love the food! Friendly service and convenient seating. Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
This Panera location is beyond unacceptable. I placed an order through the Panera app, received my confirmation email, and even have the order details clearly showing the correct store (Westchester Commons in Midlothian). When I arrived, the manager immediately insisted my order wasn’t there. I showed him my receipt on the app and my email confirmation, but he flat-out refused to even look at it.
Instead of doing his job and trying to help, he was dismissive, hostile, and treated me with open disrespect. When I pressed the issue, he actually threatened to call the police on me — over a prepaid food order. I told him to go ahead and call, and surprise, he didn’t. Instead, they kicked me out of the store.
The way I was treated as a woman made this experience even worse. My spouse received at least minimal acknowledgment, but when I tried to advocate for myself, I was met with outright hostility. The sexism and discrimination were blatant.
Customer service later gave me a credit, but that doesn’t erase how this manager behaved. If the person running the store’s first instinct is to throw a paying customer out and threaten police instead of simply checking an email and resolving the problem, that’s a huge red flag. Rude, unprofessional, discriminatory, and cowardly. I will never step foot in a Panera again.
Service: 1
Restaurantji Recommends
Mel is my favorite worker, she is always so nice and helpful to me as well as everyone there!
Atmosphere: 5
Food: 5
Service: 5
A sweet cashier named Melrose was so incredibly kind to me and my mother (who is hard of hearing) today. I don’t think i have met anyone as hospitable in food service in a very very long time. thank you for your kindness.
Atmosphere: 5
Food: 5
Service: 5
Quick, quality, fresh, delicious.
Atmosphere: 4
Food: 5
Service: 4
I appreciate the friendly and courteous staff, new, modern facility, clean restrooms. Delcious food, generous napkins. A special thanks to the management for their understanding and giving me the opportunity to deal with a vehicle issue.
Atmosphere: 5
Food: 5
Service: 5
Absolute worst service 👎🏻👎🏻
Sat in drive thru for 25 minutes to get a burnt bagel and warm, iced coffee.
Find somewhere else to stop.
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