This Panera location is beyond unacceptable. I placed an order through the Panera app, received my confirmation email, and even have the order details clearly showing the correct store (Westchester Commons in Midlothian). When I arrived, the manager immediately insisted my order wasn’t there. I showed him my receipt on the app and my email confirmation, but he flat-out refused to even look at it.
Instead of doing his job and trying to help, he was dismissive, hostile, and treated me with open disrespect. When I pressed the issue, he actually threatened to call the police on me — over a prepaid food order. I told him to go ahead and call, and surprise, he didn’t. Instead, they kicked me out of the store.
The way I was treated as a woman made this experience even worse. My spouse received at least minimal acknowledgment, but when I tried to advocate for myself, I was met with outright hostility. The sexism and discrimination were blatant.
Customer service later gave me a credit, but that doesn’t erase how this manager behaved. If the person running the store’s first instinct is to throw a paying customer out and threaten police instead of simply checking an email and resolving the problem, that’s a huge red flag. Rude, unprofessional, discriminatory, and cowardly. I will never step foot in a Panera again.
Service: 1
Emily Maze
Mel is my favorite worker, she is always so nice and helpful to me as well as everyone there!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Louckus
A sweet cashier named Melrose was so incredibly kind to me and my mother (who is hard of hearing) today. I don’t think i have met anyone as hospitable in food service in a very very long time. thank you for your kindness.
Atmosphere: 5
Food: 5
Service: 5
R J Redstrom
Quick, quality, fresh, delicious.
Atmosphere: 4
Food: 5
Service: 4
Mark Books
I appreciate the friendly and courteous staff, new, modern facility, clean restrooms. Delcious food, generous napkins. A special thanks to the management for their understanding and giving me the opportunity to deal with a vehicle issue.
Atmosphere: 5
Food: 5
Service: 5
Cathy Wells
Absolute worst service 👎🏻👎🏻 Sat in drive thru for 25 minutes to get a burnt bagel and warm, iced coffee. Find somewhere else to stop.
Cecile Rock
Fast and friendly service. Fresh brewed iced tea. Tasty blueberry muffin. Loved it!
Atmosphere: 5
Food: 5
Service: 5
James Headen
Good food
Robert Mays
Standard Panera and that’s exactly what you want with a chain. Good consistent food with good service. Great location
Atmosphere: 3
Food: 4
Service: 3
Riley Brown
This place used to give you rewards when you spend a certain amount of money. Now they’re not doing that anymore. The properties on kept and grass needs to be mowed.
This Panera location is beyond unacceptable. I placed an order through the Panera app, received my confirmation email, and even have the order details clearly showing the correct store (Westchester Commons in Midlothian). When I arrived, the manager immediately insisted my order wasn’t there. I showed him my receipt on the app and my email confirmation, but he flat-out refused to even look at it.
Instead of doing his job and trying to help, he was dismissive, hostile, and treated me with open disrespect. When I pressed the issue, he actually threatened to call the police on me — over a prepaid food order. I told him to go ahead and call, and surprise, he didn’t. Instead, they kicked me out of the store.
The way I was treated as a woman made this experience even worse. My spouse received at least minimal acknowledgment, but when I tried to advocate for myself, I was met with outright hostility. The sexism and discrimination were blatant.
Customer service later gave me a credit, but that doesn’t erase how this manager behaved. If the person running the store’s first instinct is to throw a paying customer out and threaten police instead of simply checking an email and resolving the problem, that’s a huge red flag. Rude, unprofessional, discriminatory, and cowardly. I will never step foot in a Panera again.
Service: 1
Mel is my favorite worker, she is always so nice and helpful to me as well as everyone there!
Atmosphere: 5
Food: 5
Service: 5
A sweet cashier named Melrose was so incredibly kind to me and my mother (who is hard of hearing) today. I don’t think i have met anyone as hospitable in food service in a very very long time. thank you for your kindness.
Atmosphere: 5
Food: 5
Service: 5
Quick, quality, fresh, delicious.
Atmosphere: 4
Food: 5
Service: 4
I appreciate the friendly and courteous staff, new, modern facility, clean restrooms. Delcious food, generous napkins. A special thanks to the management for their understanding and giving me the opportunity to deal with a vehicle issue.
Atmosphere: 5
Food: 5
Service: 5
Absolute worst service 👎🏻👎🏻
Sat in drive thru for 25 minutes to get a burnt bagel and warm, iced coffee.
Find somewhere else to stop.
Fast and friendly service. Fresh brewed iced tea. Tasty blueberry muffin. Loved it!
Atmosphere: 5
Food: 5
Service: 5
Good food
Standard Panera and that’s exactly what you want with a chain. Good consistent food with good service. Great location
Atmosphere: 3
Food: 4
Service: 3
This place used to give you rewards when you spend a certain amount of money. Now they’re not doing that anymore. The properties on kept and grass needs to be mowed.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
The only thing I will say, please ask for the phone number each time! Especially for the sip club, also that's how you know if you have any perks.
Atmosphere: 5
Food: 5
Service: 5
Drive through took 25 minutes with only one car in front of me…
Restrooms are always dirty.
A warm and friendly place to grab coffee, breakfast, lunch, or dinner.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Cheese
Wonderful service. Always fresh and delicious. And their points system is amazing as well.
Parking: Large parking lot with plenty of parking spots. As well as handicap accessible options in front.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroon 3-Pack & Chocolate Chipper Cookie, Chipotle Chicken & Bacon Flatbread Pizza, Everything Bagel with Plain Cream Cheese, Homestyle Chicken Noodle Soup, Tomato Soup & Green Goddess Salad for a Group, Toasted Garden Caprese, Variety of Panera Sandwiches, Variety of Breakfast Sandwiches, Avo Toast, Grilled Cheese & Creamy Tomato Soup, Caesar Salad
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