Penn Station East Coast Subs

Gotta be real. Mediocre at best. I had the Reuben. Very little actual taste. Too much bread to meat ratio. Fries were ok. Not salted. A bit greasy. It was clean but very cold inside. I won't be back.

Atmosphere: 4

Food: 3

Service: 4

They fell off, not what it used to be. The place looks and feels dirty, the food is mediocre.

Atmosphere: 1

Food: 2

Service: 3

My experience was pleasant nothing over the top. I typically order and Philly cheesesteak and a chicken parmesan sub. I’ve never had to return my food. It’s always made in a timely fashion and everything is cooked fresh. No complaints and I’ll definitely continue to order here.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheesesteak & Fresh Cut Fries, Sub, French Fries

I went into this shop next to Home Depot on 10/13 at 11:35 am and can I just say they have the worst customer service I have seen in a while. The first guy working the register looked at us when we walked in and instead of greeting just turned and went about his business. We had lots of questions since this was our first and last time coming here and he seemed annoyed at me asking just a couple simple questions. The other worker in the back was nice and even went above to bring a drink out to us when we were waiting. If the first guy is a manager then I would give him some customer service training and give him a rundown of what customer service should be. I was suggested by someone to come here and I will never be back and I will tell everyone the type of experience I had here today. Just a terrible experience. Hopefully the food is good but I almost don’t care how good it is because of how we felt leaving the shop

I’m not going to put service on blast because they are nice people. Seriously though what in the world is going on with American restaurants? I’m personally sick of walking out with a $30 bill only to get home and have off tasting food because your meal was cooked with either old ingredients or frozen junk. Enough is enough. I only ate a few bites of the standard cheesteak I got and I feel disgusting and sick.

Atmosphere: 2

Food: 1

Service: 5

Ordered online. Got my food 15 minutes after the online eta. The girl behind the counter had no sense of urgency when she had plenty of sandwiches to top. She did all sorts of nonsense instead of making sandwiches. Then finally she finished making my sandwich and wrapped it up, mind you the only thing in my order was the sub, and preceded to do something else instead of turning around and handing me my sandwich. So my sub sitting wrapped and ready to go just sat there while she did other things. Then i eat half which was delicious and stuffed full of meat. However i get home and eat the other half and theres hardly any meat on the second half. So we cannot even spread the meat properly. This was basically the only place i eat out and now after my last 2 experiences i doubt ill eat here. Despite the delectable taste of the food the service and abilities of those behind the counter lack even the basic competence to make a sub.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Sub

My go to place for a great steak and cheese sandwich. Price and food and people making these are awesome.

Atmosphere: 5

Food: 5

Service: 5

We ordered a ham and cheese sub on multigrain bread. The bread was very fresh and the ingredients were plentiful as well as delicious. We got fries and a drink with the meal. The fries were nicely cooked. All in all a pretty good experience.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: French Fries

Very big cheese steak for only a small. Very tasty. The fries are amazing and cooked great.

Atmosphere: 5

Food: 5

Service: 5

I know one thing!!! I have to get the name of the lady manager or maybe she is the franchisee, but next time I am in there I will update my review. The manager that has taken over this place in the past 4-6yrs has really done a great job. She is a hard worker and hires good staff. She has really transformed this spot into a nice place to eat. Food is great!! Staff is good!!! Environment is nice!! If you like subs, I highly recommend you trying this joint out for lunch or dinner!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak & Fresh Cut Fries, Sub, Fresh-Squeezed Lemonade, Fresh-Cut Fries

I love this place and their food is Soo good!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak & Fresh Cut Fries, Sub, Fresh-Cut Fries

Great sandwich awesome place

Atmosphere: 5

Food: 5

Service: 5

We are from Jersey and really miss the subs back home. We ordered the Turkey and Provolone "east coast style" and it was so good. We went back the next day and ordered it again with a snack size Italian "east coast style". This is our new sub shop.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub, Fresh-Cut Fries, Fresh-Squeezed Lemonade

My order took 20 minutes so I asked for a refund. The manager informed me that the delay wasn't their fault and declined to refund me. I informed him that I wouldn't be returning and he said that was fine and walked off. They have zero interest in customer service.

Atmosphere: 2

Food: 2

Service: 1

Just went to Penn Station and had the best sub. They have great subs but also the politeness and professionalism of the workers was amazing. They greeted and acknowledged every customer on the way in and out. Also they had small conversations with the customers while they waited. Two of the workers were Abbey and Aj. I didn't get the third persons name but he was extremely polite as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub