Manager Alex is short tempered. They lack direction and accountability. 1/2 my order was not placed in the oven. The choice I was given is wait another 30 minutes or send an email in for a refund. According to Alex they don't give them there.
Kenya N.
Daughter said this was disgusting and they wanted me to bring it back and make it right, waste my gas and didn't offer a soda for income.
Danny B.
They didn't bother to even toss my wings in sauce. Instead, they just gave them a quick squirt across the top and boxed them up. Eating our pizza, we were unsurprised to see that they hadn't bothered to actually cut the pizza for us either. Wtf.
Becky T.
Best PizzaHut in the Springs. Not over cooked or burnt. The cheese is actually cheesy like it should be.
Timn C.
So let's talk! I understand that $5 pizza is tough business. To make it into a "real" pizza you have to spend $4.50 more to make it into a PIZZA! I spent $3 for pepperoni lovers to get enough toppings and another $1.50 to get enough cheese to make it stringy like pizza should be. Don't get me wrong, I like their crust, their sauce is great, and their service was very good this time with my pie getting here in 24 minutes! So I bought $15 in food by buying three of the $5 items. Sure, the $6.50 pasta didn't come with breadsticks so I can see $5 but why are boneless wings almost $8 bucks and they can sell them for $5 bucks on the deal? To conclude my rant if the delivery charge doesn't go to the driver who does it go to? The drivers are hauling several dozen if not hundreds of pizzas an hour and at $4 a pop that sounds like someone is lining their pockets! Put it back into toppings and you will make it back in volume!
Angela S.
Website says they're open til 11:00pm very big and bold but they apparently don't honor that. They were closed at 10:07.
Mel C.
This location is a carry-out restaurant that does not offer delivery. You can order your food ahead of time and pick it up in less than half an hour. There's nothing spectacular about this place, however, I will say that I was greeted by an overwhelming smokey smell as soon as I walked in. It was almost unbearable. Overall, the service was fair and I received my meal within 15 minutes.
Reginald U.
This place is far most the worst restaurant. Service, and workers are horrible. This my second time coming here and both times they ran outta food and it wasn't even near closing time. Then they claim they called my phone to tell me. If your trying to inform someone of their food and you do call claim you call and the person didn't answer, as an professional you should leave a message stating so. Mind you I even waited a hour to go pick up the food after order was placed. The female cashier that working was highly rude. I will be contacting the corporate office.
Anderson J.
Worst experience on 2.17.18. Unprofessional staff. I ordered online 45 mins early. When I arrived, on time, the person working was on a personal call. There was a line of 4 others waiting on their online orders. The woman working took several minutes to even acknowledge that I was there, as she finished her personal call. Then she said that everyone waiting for online orders would have to wait another 25 mins... Something about the computer sending the orders in late. So I waited in my car for 25 mins. I go back in; again, the employee did not acknowledge me. I then waited an additional 25 mins for my food to be ready. Food was good, but I won't be going back.
Mya A.
Sooo I go to pick up Pizza and I walk in to seeing a gentleman making pizza with no gloves on. I was disgusted watching him touch everything with his hands then the Pizza!!!! Won't be coming back here again
I am absolutely pissed. I walk into this establishment after placing two orders online twenty minutes prior and get yelled at by the man working behind the counter. "THERES A REASON THERES A CONE IN FRONT OF THE DOOR. WERE NOT TAKING ANYMORE ORDERS." In disbelief, I continued standing there as he went on about this cone in front of the door and how he was working by himself. I told him calmly that I was picking up an order. I ended up waiting a half hour for these three medium pies. The whole time he complained about being by himself. Honestly, the thing that pissed me off the most was that he gave a free order to the only woman there and then charged all the men. I will not be going back here. Pizza Hut, please do something about this place. It needs better management and employees.
Erin J.
The associates here, Aamina was our associate, and she was so kind. The pizza was awesome, and so were the deals. Hold on to AAMINA!
Emmy M.
It's nice to have a pizza hut right up the street, I do generally prefer them over other delivery places. However, this location has been back and forth when it comes to good service. I understand if you have only a couple drivers that it takes some time to get your pizza, I have no problem waiting awhile. What disappoints me is that there were at least two occasions where we waited an hour or longer (again, no big deal.) and when it finally arrived it was cold. Not just lukewarm, I mean cold like you let it sit out and forgot about it for a couple hours. I have never had to microwave pizza right after it got to the door until I ordered from here. On top of these incidents, we also got a 2 liter with our order and the delivery guy forgot it, but at least was kind enough to go back and bring it to us. Props for not just pretending to forget! But the next time we ordered, I ordered two sides of garlic sauce (which is $1.20) and did not get it with our order. And that was one of the cold pizzas we got, too. I normally don't complain about missing sauce, but when you pay $1.20 for two things of sauce, I'm sure anyone would be a little annoyed if they didn't recieve it. I work at Cook Out, I know how things can be in a quick serve place. I don't make people pay for extra sauce, and I make sure they still get it. I'm not sure if these guys are short staffed or not, but regardless, there is definitely something lacking that's causing serious damage to this location's reputation. I'm gonna give these guys one more chance, but I'm not going to get my hopes up and believe it'll be right this time around...
Thiago M.
The worse place ever .dont buy pizza there .i ordered a pizza there and the delivery guy got there 2 hours and 35 minutes later with a cool pizza.The owner need a new manager.
Annette L.
Sorry excuse for a pizza. Cold two hours for a delivery and customer service skills very lacking. Do not order from this location.
Manager Alex is short tempered. They lack direction and accountability. 1/2 my order was not placed in the oven. The choice I was given is wait another 30 minutes or send an email in for a refund. According to Alex they don't give them there.
Daughter said this was disgusting and they wanted me to bring it back and make it right, waste my gas and didn't offer a soda for income.
They didn't bother to even toss my wings in sauce. Instead, they just gave them a quick squirt across the top and boxed them up. Eating our pizza, we were unsurprised to see that they hadn't bothered to actually cut the pizza for us either. Wtf.
Best PizzaHut in the Springs. Not over cooked or burnt. The cheese is actually cheesy like it should be.
So let's talk! I understand that $5 pizza is tough business. To make it into a "real" pizza you have to spend $4.50 more to make it into a PIZZA! I spent $3 for pepperoni lovers to get enough toppings and another $1.50 to get enough cheese to make it stringy like pizza should be. Don't get me wrong, I like their crust, their sauce is great, and their service was very good this time with my pie getting here in 24 minutes! So I bought $15 in food by buying three of the $5 items. Sure, the $6.50 pasta didn't come with breadsticks so I can see $5 but why are boneless wings almost $8 bucks and they can sell them for $5 bucks on the deal? To conclude my rant if the delivery charge doesn't go to the driver who does it go to? The drivers are hauling several dozen if not hundreds of pizzas an hour and at $4 a pop that sounds like someone is lining their pockets! Put it back into toppings and you will make it back in volume!
Website says they're open til 11:00pm very big and bold but they apparently don't honor that. They were closed at 10:07.
This location is a carry-out restaurant that does not offer delivery. You can order your food ahead of time and pick it up in less than half an hour. There's nothing spectacular about this place, however, I will say that I was greeted by an overwhelming smokey smell as soon as I walked in. It was almost unbearable. Overall, the service was fair and I received my meal within 15 minutes.
This place is far most the worst restaurant. Service, and workers are horrible. This my second time coming here and both times they ran outta food and it wasn't even near closing time. Then they claim they called my phone to tell me. If your trying to inform someone of their food and you do call claim you call and the person didn't answer, as an professional you should leave a message stating so. Mind you I even waited a hour to go pick up the food after order was placed. The female cashier that working was highly rude. I will be contacting the corporate office.
Worst experience on 2.17.18. Unprofessional staff. I ordered online 45 mins early. When I arrived, on time, the person working was on a personal call. There was a line of 4 others waiting on their online orders. The woman working took several minutes to even acknowledge that I was there, as she finished her personal call. Then she said that everyone waiting for online orders would have to wait another 25 mins... Something about the computer sending the orders in late. So I waited in my car for 25 mins. I go back in; again, the employee did not acknowledge me. I then waited an additional 25 mins for my food to be ready. Food was good, but I won't be going back.
Sooo I go to pick up Pizza and I walk in to seeing a gentleman making pizza with no gloves on. I was disgusted watching him touch everything with his hands then the Pizza!!!! Won't be coming back here again
Restaurantji Recommends
I am absolutely pissed. I walk into this establishment after placing two orders online twenty minutes prior and get yelled at by the man working behind the counter. "THERES A REASON THERES A CONE IN FRONT OF THE DOOR. WERE NOT TAKING ANYMORE ORDERS." In disbelief, I continued standing there as he went on about this cone in front of the door and how he was working by himself. I told him calmly that I was picking up an order. I ended up waiting a half hour for these three medium pies. The whole time he complained about being by himself. Honestly, the thing that pissed me off the most was that he gave a free order to the only woman there and then charged all the men. I will not be going back here. Pizza Hut, please do something about this place. It needs better management and employees.
The associates here, Aamina was our associate, and she was so kind. The pizza was awesome, and so were the deals. Hold on to AAMINA!
It's nice to have a pizza hut right up the street, I do generally prefer them over other delivery places. However, this location has been back and forth when it comes to good service. I understand if you have only a couple drivers that it takes some time to get your pizza, I have no problem waiting awhile. What disappoints me is that there were at least two occasions where we waited an hour or longer (again, no big deal.) and when it finally arrived it was cold. Not just lukewarm, I mean cold like you let it sit out and forgot about it for a couple hours. I have never had to microwave pizza right after it got to the door until I ordered from here. On top of these incidents, we also got a 2 liter with our order and the delivery guy forgot it, but at least was kind enough to go back and bring it to us. Props for not just pretending to forget! But the next time we ordered, I ordered two sides of garlic sauce (which is $1.20) and did not get it with our order. And that was one of the cold pizzas we got, too. I normally don't complain about missing sauce, but when you pay $1.20 for two things of sauce, I'm sure anyone would be a little annoyed if they didn't recieve it. I work at Cook Out, I know how things can be in a quick serve place. I don't make people pay for extra sauce, and I make sure they still get it. I'm not sure if these guys are short staffed or not, but regardless, there is definitely something lacking that's causing serious damage to this location's reputation. I'm gonna give these guys one more chance, but I'm not going to get my hopes up and believe it'll be right this time around...
The worse place ever .dont buy pizza there .i ordered a pizza there and the delivery guy got there 2 hours and 35 minutes later with a cool pizza.The owner need a new manager.
Sorry excuse for a pizza. Cold two hours for a delivery and customer service skills very lacking. Do not order from this location.