Subway
4533 Commonwealth Centre Pkwy, Midlothian
(804) 744-0229
Recent Reviews
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Everything was awful do go there!!!!!! The beard was stale, the vegetables and tops were frozen/ frost burnt/ serve suck!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
God awful service from what I assume might be the owner? I came to pick up a platter order for my office that I had placed online. When I got there, she asked if I was picking up and I said yes and then told her the name. She claimed they didn’t have anything by that name. I go to pull up the receipt/confirmation and show her and she refuses to look at it and keeps insisting they don’t have it. She then shooed me with her hands and proceeded to ignore me while talking with another customer. I asked again if she can look at the receipt and the code to see if it’s under a different name or something and she just keeps saying they don’t have it without looking and being extremely dismissive and without trying to help find a solution. She wasn’t offering to remake it or double check to see if it got placed or create a new order. It wasn’t until I told her that it was a platter specifically that she realized they did have it. She also never asked during the entire interaction what I had ordered or let me show her. This is seriously the worst customer service I think I’ve ever received. Terrible attitude that honestly started the minute I walked in. Side note - there was a new employee that was on her first day there who was friendly, apologetic and attempted to help! She was great
Atmosphere: 1
Food: 1
Service: 1
zihkee dickerson made a good Philly steak
Atmosphere: 5
Food: 5
Service: 5
Who ever is the owner of this place please review with your staff proper customer service and sandwich making.
Atmosphere: 3
Food: 1
Service: 1
Walked in and air conditioner wasn’t working. Was attempting to order and was asked are you using a coupon, after I said yes the attitudes changed, I get home and bread was rock hard, hardly any ingredients on them, hardly any spices and oil. I was hoping the second visit would be better than my last visit, nope was worse. They claim to make fresh bread, the bread was not fresh.
Atmosphere: 1
Food: 1
Service: 2
First time at this Subway was a month ago. My friend and I both ordered the beast to go. The meat was definitely skimped on. Did not have a single piece of bacon or pepperoni. It was basically a regular cheese steak. Very disappointed. June 21, 2024 I chose to give them another chance. Ordered the chicken salad wrap. It was awful. It dripped the entire time I was eating. Salty. The chicken was old. I got the combo and was charged over $16. I believe in giving everyone a second chance but I work too hard for my money to piss it away on inedible food. Woman behind the counter and two sitting in the dining room who may have been the owners were very RUDE. WILL NEVER RETURN TO THIS LOCATION.
Atmosphere: 1
Food: 1
Service: 1
How in the world do they try to charge me $13 for a wrap that has one serving of meat because its on the pita bread instead of a 6 inch bread. I chose not to purchase. Then go to a 2nd subway where they ran out of lettuce but didn't tell customer till after they ordered. Not only that when ordering the wrap she cut the wrap in half since I ordered a 6 inch. No way you can wrap it once you add the vegetables because its so small. So it would have been a sandwich taco instead of a wrap. Subway needs to get it together.
Service: 1
They do not honor coupons, rewards, or discounts. I would not recommend this franchise. I went to another one down the road and spent my money with a one that honors stuff.
Service: 1
I was headed out of town, but stopped at this Subway because it was nearby a store that I had to pick up something from. I ordered on the app and included a small tip. I went in to pick my order up and there were two ladies working. The lady that was making the food looked up with the food in her hand and said have you been here before? I said no and she just turned back away and continued to make the sandwiches. The other lady was standing near the register and I looked up on the board and saw the new long cookie for five dollars so I asked if they had those and she said yes. She asked me how many I wanted and she went and got one and handed it to me and she said it was hot and I inserted my card and paid and that was over. I got the two sandwiches and I said thank you and I left. I think that the Lady that was making the sandwiches was upset because the tip was not bigger, but tips are optional and so I gave what I wanted to give. When I open my sandwich and my husband opened his sandwich, to our surprise they were both ice cold. They were supposed to be steak and cheese toasted, but she left them ice cold like the meat had just come out of a fridge or off ice, so we had to warm the sandwiches ourselves which of course was an inconvenience cause as I said we were headed out of town. I also looked at my receipt for the cookie that I bought when I was in the store, the lady that rung me up for the cookie decided to give herself a tip. For the one cookie she gave herself a 20% tip. She didn’t ask me if I wanted to tip her I had not plan on tipping for her just handing me the cookie, but she chose to give herself a tip and did not mention anything to me so needless to say that atmosphere was bad. The food was not made properly and the attitudes of the workers were horrible. Hopefully someone from Subway will see this review and maybe have a talk with these ladies because they are really running customers away with their behavior.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie
The bread was so stale that it crumbled when you took a bite. Fresh bread doesnt crunch. Never had a worse sub. Will try the Subway in Walmart next time.
Food: 2
Service: 3
Restaurantji Recommends
They make great
Atmosphere: 5
Food: 5
Service: 5
They are out of Guacamole every time I go in there to order a sub that Supposed to have it.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken
Over $20 for a sandwich and drink
Atmosphere: 3
Food: 4
Service: 3
I love that the people who serve speak English and Spanish. They are friendly and really fast...and the sandwiches are delicious!! ?
Atmosphere: 5
Food: 5
Service: 5
COUPON 2 FOOTLONG $ 12.99 AND FREE BAG OF CHIPS?
Atmosphere: 5
Food: 5
Service: 5
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