Tropical Smoothie Cafe

Smoothies were delicious

Atmosphere: 5

Food: 5

Service: 5

The Mango Monsoon was delicious!!

Atmosphere: 5

Food: 5

Service: 5

Absolute worst Tropical Smoothie experience I've ever had. And I am a a dedicated Tropical Smoothie aficionado. Walked in at 12:15 and no one even acknowledged me until 12:25 and proceeded to tell me that they are no longer taking food orders because they are too far behind. They said they could take a smoothie order but it would take 10 to 15 minutes wait time. I came for lunch not just a smoothie. So now I have to travel another 6 mi to get to the next one.

Atmosphere: 1

Food: 1

Service: 1

Today was my first trip in years to this location. I stood in line by myself for 15 minutes, while 3 employees remained busy, so I ordered online. 30 minutes later I'm told my smoothie was almost ready. 15 minutes later my order can't be found. Finally my melted smoothie is found, it was left by the cash register at some point, and handed to me. 1 hour wait for a melted overpriced smoothie in 100 degree weather.

Atmosphere: 3

Food: 3

Service: 1

Terrible experience with my order. Sadly the salad sat in water at the bottom of the bowl filled with shredded lettuce, and leaves of spinach on top .... Absolute mess, had to be thrown away.

Atmosphere: 4

Food: 1

Service: 4

What’s the point of curbside pick up if they can’t bring it to you or answer the stores phone like the app says to do? Went into the store, 3 employees sitting down in the back and my smoothie is melted on the pick up shelf.

Atmosphere: 3

Food: 3

Service: 1

We ordered delivery through the TSC App. Our order arrived without any of our smoothies. When I tried to get in touch with the branch, the phone rings and rings and eventually just hangs up without an option to leave a voicemail. We called several times with the same result. I had to search Google for the customer support phone number, because it’s not in an easy-to-find place on their website. Finally found the number and got in touch with someone, only for her to act like she didn’t even realize she picked up a phone call. She didn’t greet me, introduce herself, or state that she was a CSR with TSC. I had to start the conversation, and then had to ask if I was calling the correct number. Customer support was wholly unhelpful, and just put in the same request form I had already put in on their website. So now we have to wait for a response from “upper management” just to have our refund processed for the smoothies we did not receive from Tropical SMOOTHIE Cafe. We put in an order for delivery for convenience purposes, and spending half of my morning just trying to get a refund for the smoothies I didn’t receive has been far from convenient.

Food: 2

Service: 1

We ordered delivery through the TSC App. Our order arrived without any of our smoothies. When I tried to get in touch with the branch, the phone rings and rings and eventually just hangs up without an option to leave a voicemail. We called several times with the same result. I had to search Google for the customer support phone number, because it’s not in an easy-to-find place on their website. Finally found the number and got in touch with someone, only for her to act like she didn’t even realize she picked up a phone call. She didn’t greet me, introduce herself, or state that she was a CSR with TSC. I had to start the conversation, and then had to ask if I was calling the correct number. Customer support was wholly unhelpful, and just put in the same request form I had already put in on their website. So now we have to wait for a response from “upper management” just to have our refund processed for the smoothies we did not receive from Tropical SMOOTHIE Cafe. We put in an order for delivery for convenience purposes, and spending half of my morning just trying to get a refund for the smoothies I didn’t receive has been far from convenient.

I had a great experience at Tropical Smoothie Cafe! The food was absolutely delicious—I ordered the Bacon Ranch Turkey Sandwich and paired it with an Island Green Smoothie. Both were fresh and flavorful. The staff was very friendly and welcoming, which made the visit even better. All in all, they did a great job. I’ll definitely be coming back! Only complaint is that they need to have napkins available.

I ordered through DoorDash and had to drive all the way to the store because my order was incorrect. I understand it’s a busy store and accidents happen but after I explained what happened and brought the incorrect food in all I got was a quick “sorry about that”and the food remade. I paid extra to go through DoorDash and wasn’t offered any compensation for having to drive over myself to get the correct food.

Great job

Janiya made two wonderful smoothies for me and my wife. Thank you for that.

Every time I get a sandwich from here, it’s damn near inedible. Completely over sauced and messy to the point where the sandwich is falling apart. It’s so frustrating to grab lunch and then not be able to eat because your sandwich is falling apart all over you. This isn’t the first time I’ve had this experience. It doesn’t matter if it’s a wrap or a flatbread. Someone in there does not give a damn about food prep and it shows. Stick to the smoothies.

I went in a little after 11:00 and I was there for 5 minutes and left with a delicious chicken pesto flatbread sandwich and an orange creamsicle. Lost 1 star for atmosphere but who goes to Tropical Smoothie for atmosphere?

They take 30-40 minutes past the estimated time that the food would ready and they are always understaffed and unfriendly. The smoothies always have to be made over again because they have no flavor and taste like just ice, they’re not even the normal color of the smoothies just colorless and flavorless. Don’t get me started on the food either because it’s always messy and skimpy. My most recent visit they didn’t even give me my sides for my meals, my Baja chicken wrap had all of three pieces of chicken in it, my smoothies were melted and the chicken bacon ranch flatbread was all ranch. Can’t even call and talk to a manager because they don’t even answer the phone. And I waited 35 minutes AFTER my scheduled pick up time. This is by far the worst TS I’ve ever been to. And this has been months to a year of service this wasn’t a first time experience for me.