Tropical Smoothie Cafe

Really well, food is amazing!!

Atmosphere: 5

Food: 4

Service: 5

Hailey’s so pleasant, quick, and efficient with it being so busy. She handled it phenomenally and made my order perfectly!

Atmosphere: 5

Food: 5

Service: 5

Service was great but the atmosphere was awful. Immediately I noticed the strobe effect from the ceiling fans being placed directly over the ceiling lights throughout the dining area. It was unsettling, and dizzying, but I couldn’t help thinking of someone with epilepsy coming in. The owner should seriously think of an alternative to using the fans, if not a remodel for the ceiling completely.

While waiting for our food, we went to one of the high tops. It was worn down, and sticky.

Atmosphere: 1

Food: 5

Service: 5

Had a sign on the down said they would only be taking online orders after 2 pm and the online ordering for the store doesn't work. But you can online order to other stores in the area.

Smoothies were delicious

Atmosphere: 5

Food: 5

Service: 5

The Mango Monsoon was delicious!!

Atmosphere: 5

Food: 5

Service: 5

Absolute worst Tropical Smoothie experience I've ever had. And I am a a dedicated Tropical Smoothie aficionado. Walked in at 12:15 and no one even acknowledged me until 12:25 and proceeded to tell me that they are no longer taking food orders because they are too far behind. They said they could take a smoothie order but it would take 10 to 15 minutes wait time. I came for lunch not just a smoothie. So now I have to travel another 6 mi to get to the next one.

Atmosphere: 1

Food: 1

Service: 1

Today was my first trip in years to this location. I stood in line by myself for 15 minutes, while 3 employees remained busy, so I ordered online. 30 minutes later I'm told my smoothie was almost ready. 15 minutes later my order can't be found. Finally my melted smoothie is found, it was left by the cash register at some point, and handed to me. 1 hour wait for a melted overpriced smoothie in 100 degree weather.

Atmosphere: 3

Food: 3

Service: 1

Terrible experience with my order. Sadly the salad sat in water at the bottom of the bowl filled with shredded lettuce, and leaves of spinach on top .... Absolute mess, had to be thrown away.

Atmosphere: 4

Food: 1

Service: 4

What’s the point of curbside pick up if they can’t bring it to you or answer the stores phone like the app says to do? Went into the store, 3 employees sitting down in the back and my smoothie is melted on the pick up shelf.

Atmosphere: 3

Food: 3

Service: 1

We ordered delivery through the TSC App. Our order arrived without any of our smoothies. When I tried to get in touch with the branch, the phone rings and rings and eventually just hangs up without an option to leave a voicemail. We called several times with the same result. I had to search Google for the customer support phone number, because it’s not in an easy-to-find place on their website. Finally found the number and got in touch with someone, only for her to act like she didn’t even realize she picked up a phone call. She didn’t greet me, introduce herself, or state that she was a CSR with TSC. I had to start the conversation, and then had to ask if I was calling the correct number. Customer support was wholly unhelpful, and just put in the same request form I had already put in on their website. So now we have to wait for a response from “upper management” just to have our refund processed for the smoothies we did not receive from Tropical SMOOTHIE Cafe. We put in an order for delivery for convenience purposes, and spending half of my morning just trying to get a refund for the smoothies I didn’t receive has been far from convenient.

Food: 2

Service: 1

We ordered delivery through the TSC App. Our order arrived without any of our smoothies. When I tried to get in touch with the branch, the phone rings and rings and eventually just hangs up without an option to leave a voicemail. We called several times with the same result. I had to search Google for the customer support phone number, because it’s not in an easy-to-find place on their website. Finally found the number and got in touch with someone, only for her to act like she didn’t even realize she picked up a phone call. She didn’t greet me, introduce herself, or state that she was a CSR with TSC. I had to start the conversation, and then had to ask if I was calling the correct number. Customer support was wholly unhelpful, and just put in the same request form I had already put in on their website. So now we have to wait for a response from “upper management” just to have our refund processed for the smoothies we did not receive from Tropical SMOOTHIE Cafe. We put in an order for delivery for convenience purposes, and spending half of my morning just trying to get a refund for the smoothies I didn’t receive has been far from convenient.

I had a great experience at Tropical Smoothie Cafe! The food was absolutely delicious—I ordered the Bacon Ranch Turkey Sandwich and paired it with an Island Green Smoothie. Both were fresh and flavorful. The staff was very friendly and welcoming, which made the visit even better. All in all, they did a great job. I’ll definitely be coming back! Only complaint is that they need to have napkins available.

I ordered through DoorDash and had to drive all the way to the store because my order was incorrect. I understand it’s a busy store and accidents happen but after I explained what happened and brought the incorrect food in all I got was a quick “sorry about that”and the food remade. I paid extra to go through DoorDash and wasn’t offered any compensation for having to drive over myself to get the correct food.

Great job