Absolutely disgusting. I ordered the blue cheese salad. The chicken was undercooked, and there was a long strand of hair in the salad.
Michael D
I regret to inform you that this Zaxby’s in midlothian, Virginia on Walmart Way is the worst Zaxby’s I’ve ever been to. I’ve visited many of them, from Roanoke, Virginia to Newberry, South Carolina. This one’s the worst. Since I adore Zaxby’s, I got to admit that seeing how awful it was makes me sad. Firstly when I requested more Zax sauce, they were rude, the fries were cold, and the chicken fingers were hardly warm. I had to greet them first because I wasn’t greeted, and when I did, I got weird looks. Not a single employee was smiling. They appaered depressed. One employee said infront of everyone, “I honestly couldn’t care less about this job!” Two employees were playing on their phones.
Holly Cutright
Quite literally the worst Zaxbys I’ve ever been to. It is an easy location, but they never get the orders correct. On our last order, our salad was missing buffalo sauce, a drink was wrong, and one of the sides we ordered was wrong. And this was after being parked for several minutes because it was ready yet.
Jamie Surface
I’d like to do a review on the food but I never got any. Walked in and waited over 10 minutes and no one even greeted me. There were people working the drive thru but when I left the same car was still waiting to order so I’m not sure what was going on. What a worthless waste of time. I’ll bet management is wondering why this location is under performing. You guys need to get a grip!
Timothy Surface
We waited for about 20 minutes and no one came to the register to take our order and there were 2 people behind us as well waiting. One commented on how they only had a 30 minute lunch break and how they would have to leave soon if they didn’t hurry up. We ended up leaving, without food, or any employees talking to us! No one even acknowledged our presence. When we got outside the exact same cars were in the drive through. Only one had left. This was a bad 1st experience. Not sure if I wanna try another local or not but from some of these reviews…I think I’ll be good.
Alfred
Mediocre
Cathy Grissom
Use to love this place but it has really went down. Fries had no seasoning which Zaxby's is famous for
Atmosphere: 1
Food: 2
Service: 2
April Basham
Showed up nobody greeted me. Stood in line with nobody at the register for 12 minutes. My order finally taken. I stood back to let others order. 2 other customers came in and left before I got my food. When I asked where my food was it was just thrown aside. I sat down with my food, got none of the sauce I asked for. No sauce with the cheese cake dipper things and my food was cold. This place honestly needs to be shut down. Not worth coming in to the store. And it's not like they were busy.. there was 1 person dining in and nobody, NOBODY in drive thru and it took them that long to even notice me.. also put your phone away. Pretty nasty to touch that and then ppls food with those gloves on
Wonderful food, cozy atmosphere, friendly staff. Jay and his team were the best!
Atmosphere: 5
Food: 5
Service: 5
Phantom Gamer
I had a fantastic experience at Zaxby’s located at 911 Walmart Way, Midlothian, VA. I was especially impressed by Cora’s excellent customer service. From the moment I walked in, she was friendly, attentive, and made sure I was well taken care of. Cora went above and beyond to make my visit enjoyable, and her positive attitude really stood out.
I highly recommend this location and commend Cora for her outstanding service. I’ll definitely be back. Keep up the great work!
Clean restaurant good food nice workers w experience no kiz on toilet ??
Atmosphere: 5
Food: 5
Service: 5
Chris Samer
Had to wait a lil while to be helped, food was decent but not great kinda small and well done. If you want buffalo chicken tenders go to jojos pizza South.
Atmosphere: 3
Food: 3
Service: 3
ZEPYUR G. KHALAPYAN
Can never go wrong with zaxbys, the prices hurt the pockets and budget but that's everywhere right now. So I can't necessarily blame them for that. But this place has exceptional chicken for a far food joint of which the flavor cannot be matched. Please don't ever change your recipe.
Atmosphere: 4
Food: 4
Service: 4
Elise Lucas
This Zaxby's is mediocre, at best. Their one redeeming quality is that there cashiers were friendly and helpful - which definitely adds value to the experience! However, the food was terrible. The chicken tenders were dry and overcooked, the fries were unseasoned and the toast was burnt. I am a big Zaxby's fan because I think their chicken is juicier than a lot of other places, but not at this location. May want to do some quality checks and cooking process retraining for your back of house.
Atmosphere: 3
Food: 1
Service: 4
Harvey
The slowest service. Drive thru can only take one order at a time.
Absolutely disgusting. I ordered the blue cheese salad. The chicken was undercooked, and there was a long strand of hair in the salad.
I regret to inform you that this Zaxby’s in midlothian, Virginia on Walmart Way is the worst Zaxby’s I’ve ever been to. I’ve visited many of them, from Roanoke, Virginia to Newberry, South Carolina. This one’s the worst. Since I adore Zaxby’s, I got to admit that seeing how awful it was makes me sad. Firstly when I requested more Zax sauce, they were rude, the fries were cold, and the chicken fingers were hardly warm. I had to greet them first because I wasn’t greeted, and when I did, I got weird looks. Not a single employee was smiling. They appaered depressed. One employee said infront of everyone, “I honestly couldn’t care less about this job!” Two employees were playing on their phones.
Quite literally the worst Zaxbys I’ve ever been to. It is an easy location, but they never get the orders correct. On our last order, our salad was missing buffalo sauce, a drink was wrong, and one of the sides we ordered was wrong. And this was after being parked for several minutes because it was ready yet.
I’d like to do a review on the food but I never got any. Walked in and waited over 10 minutes and no one even greeted me. There were people working the drive thru but when I left the same car was still waiting to order so I’m not sure what was going on. What a worthless waste of time. I’ll bet management is wondering why this location is under performing. You guys need to get a grip!
We waited for about 20 minutes and no one came to the register to take our order and there were 2 people behind us as well waiting. One commented on how they only had a 30 minute lunch break and how they would have to leave soon if they didn’t hurry up. We ended up leaving, without food, or any employees talking to us! No one even acknowledged our presence. When we got outside the exact same cars were in the drive through. Only one had left. This was a bad 1st experience. Not sure if I wanna try another local or not but from some of these reviews…I think I’ll be good.
Mediocre
Use to love this place but it has really went down. Fries had no seasoning which Zaxby's is famous for
Atmosphere: 1
Food: 2
Service: 2
Showed up nobody greeted me. Stood in line with nobody at the register for 12 minutes. My order finally taken. I stood back to let others order. 2 other customers came in and left before I got my food. When I asked where my food was it was just thrown aside. I sat down with my food, got none of the sauce I asked for. No sauce with the cheese cake dipper things and my food was cold. This place honestly needs to be shut down. Not worth coming in to the store. And it's not like they were busy.. there was 1 person dining in and nobody, NOBODY in drive thru and it took them that long to even notice me.. also put your phone away. Pretty nasty to touch that and then ppls food with those gloves on
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Crinkle Fries, Chicken Fingerz
Wonderful food, cozy atmosphere, friendly staff. Jay and his team were the best!
Atmosphere: 5
Food: 5
Service: 5
I had a fantastic experience at Zaxby’s located at 911 Walmart Way, Midlothian, VA. I was especially impressed by Cora’s excellent customer service. From the moment I walked in, she was friendly, attentive, and made sure I was well taken care of. Cora went above and beyond to make my visit enjoyable, and her positive attitude really stood out.
I highly recommend this location and commend Cora for her outstanding service. I’ll definitely be back. Keep up the great work!
Restaurantji Recommends
Clean restaurant good food nice workers w experience no kiz on toilet ??
Atmosphere: 5
Food: 5
Service: 5
Had to wait a lil while to be helped, food was decent but not great kinda small and well done. If you want buffalo chicken tenders go to jojos pizza South.
Atmosphere: 3
Food: 3
Service: 3
Can never go wrong with zaxbys, the prices hurt the pockets and budget but that's everywhere right now. So I can't necessarily blame them for that. But this place has exceptional chicken for a far food joint of which the flavor cannot be matched. Please don't ever change your recipe.
Atmosphere: 4
Food: 4
Service: 4
This Zaxby's is mediocre, at best. Their one redeeming quality is that there cashiers were friendly and helpful - which definitely adds value to the experience! However, the food was terrible. The chicken tenders were dry and overcooked, the fries were unseasoned and the toast was burnt. I am a big Zaxby's fan because I think their chicken is juicier than a lot of other places, but not at this location. May want to do some quality checks and cooking process retraining for your back of house.
Atmosphere: 3
Food: 1
Service: 4
The slowest service. Drive thru can only take one order at a time.
Service: 1
Loading...