Kroger can take orders but they cannot hold orders. I normally don’t shop here. I stopped shopping here 4 years ago but I really needed the items. Don’t shop here until the management is replaced by responsible people who want your business.
Matt Penman
Kroger can take orders but they cannot hold orders.
I normally don’t shop here. I stopped shopping here 4 years ago but I really needed the items.
Don’t shop here until the management is replaced by responsible people who want your business.
Melissa Carty Lozo
A disappointing experience at Kroger this week and not the normal (out of stock or not enough help). Complete lack of customer service from management. I was supposed to get a call the next day regarding an issue this past Friday. I called on Saturday left a message. Four days later (which is today) I still hear nothing. I grab my shopping list and head to Kroger. Asked the customer service person at the front desk regarding the issue and still wasn't resolved. It's hard to spend money with a business when you don't trust them. Taking my list to Food Lion.
Jackie Hodgson
I find the produce at my local Kroger (Westlake, Hardy VA) is constantly sub-standard and I always have to sort through to throw out the rotten stuff before I put it in my refrigerator as soon as get home from shopping.
Craig Lopp
I’ve had numerous bad experiences with the Westlake Kroger but the incident today has led to this post. We had custom steaks cut for a very special meal our family was planning for a celebration. Upon arriving home, over 30 minutes away, we discovered that our steaks were not placed in the grocery bags with the other groceries. We contacted the store manager who only offered up a half hearted apology and a gift card. Westlake Kroger needs a nearby competitor and perhaps someone will pay more attention to customer service. For now, it’s Food Lion for me and local butcher shops.
Craig Lopp
I’ve had numerous bad experiences with the Westlake Kroger but the incident today has led to this post. We had custom steaks cut for a very special meal our family was planning for a celebration. Upon arriving home, over 30 minutes away, we discovered that our steaks were not placed in the grocery bags with the other groceries. We contacted the store manager who only offered up a half hearted apology and a gift card. Westlake Kroger needs a nearby competitor and perhaps someone will pay more attention to customer service. For now, it’s Food Lion for me and local butcher shops.
Diane Sanderson Van Slyke
fuel points for discount on their already low price gas.
Lori Cupp Chitwood
Bakery person rude. Etc. they need more friendly employees
Kathy Ann Petroski
My husband had an incident there early June where an employee hit him in the head with a case and he had to go to emergency room. There has been no contact from Kroger, no empathy, nothing. We tell everyone we meet how horrible that store has become and advise tourist to not shop there.
Tina Pendleton
I shopped using Kroger clicklist and several things that I ordered was not available. I was sent an email informing me of this and told I would not have to pay for these items. The money was taken out of my account immediately upon clicking my order. I have never received a refund from the items that was not available for purchase. You can take my money immediately when I order something but as soon as something is not available I cannot get my money back. I feel sure if I we
My wife has been employed @ Westlake Kroger going on 7 years, they’ve been very gracious & flexible with her schedule. All around good people
Karen Adelhock Smith
Clean, friendly store. Good selections of plant based food.
Sheila Smith
Absolutely no excuse for any customer to stand in line for 20 minutes. While standing in Samantha’s line she told the person in front of us she couldn’t help because a male cashier sitting needed his break and turned him and us away. This man was obviously having issues standing and pushed his cart away and left. A front end member called for help and NO ONE showed up. Instead 5 employees walked by carrying on personal conversations while they were obviously on the clock. The
Shirley Cole
Nice new shopping
Mike Snead
Roasted chicken burnt to a crisp and then sold. I used to love this store, but over the past several years it has become a low tier option that makes the local remodeled and professionally staffed Food Lion look GREAT. Food Lion still has fully staffed registers, quality meats, name brand products and it moves customers through quickly while this Kroger continues to add self help lanes, replace name products with Inferior Kroger branded products and reduce customer contact staffing.
Kroger can take orders but they cannot hold orders. I normally don’t shop here. I stopped shopping here 4 years ago but I really needed the items. Don’t shop here until the management is replaced by responsible people who want your business.
Kroger can take orders but they cannot hold orders. I normally don’t shop here. I stopped shopping here 4 years ago but I really needed the items. Don’t shop here until the management is replaced by responsible people who want your business.
A disappointing experience at Kroger this week and not the normal (out of stock or not enough help). Complete lack of customer service from management. I was supposed to get a call the next day regarding an issue this past Friday. I called on Saturday left a message. Four days later (which is today) I still hear nothing. I grab my shopping list and head to Kroger. Asked the customer service person at the front desk regarding the issue and still wasn't resolved. It's hard to spend money with a business when you don't trust them. Taking my list to Food Lion.
I find the produce at my local Kroger (Westlake, Hardy VA) is constantly sub-standard and I always have to sort through to throw out the rotten stuff before I put it in my refrigerator as soon as get home from shopping.
I’ve had numerous bad experiences with the Westlake Kroger but the incident today has led to this post. We had custom steaks cut for a very special meal our family was planning for a celebration. Upon arriving home, over 30 minutes away, we discovered that our steaks were not placed in the grocery bags with the other groceries. We contacted the store manager who only offered up a half hearted apology and a gift card. Westlake Kroger needs a nearby competitor and perhaps someone will pay more attention to customer service. For now, it’s Food Lion for me and local butcher shops.
I’ve had numerous bad experiences with the Westlake Kroger but the incident today has led to this post. We had custom steaks cut for a very special meal our family was planning for a celebration. Upon arriving home, over 30 minutes away, we discovered that our steaks were not placed in the grocery bags with the other groceries. We contacted the store manager who only offered up a half hearted apology and a gift card. Westlake Kroger needs a nearby competitor and perhaps someone will pay more attention to customer service. For now, it’s Food Lion for me and local butcher shops.
fuel points for discount on their already low price gas.
Bakery person rude. Etc. they need more friendly employees
My husband had an incident there early June where an employee hit him in the head with a case and he had to go to emergency room. There has been no contact from Kroger, no empathy, nothing. We tell everyone we meet how horrible that store has become and advise tourist to not shop there.
I shopped using Kroger clicklist and several things that I ordered was not available. I was sent an email informing me of this and told I would not have to pay for these items. The money was taken out of my account immediately upon clicking my order. I have never received a refund from the items that was not available for purchase. You can take my money immediately when I order something but as soon as something is not available I cannot get my money back. I feel sure if I we
Restaurantji Recommends
My wife has been employed @ Westlake Kroger going on 7 years, they’ve been very gracious & flexible with her schedule. All around good people
Clean, friendly store. Good selections of plant based food.
Absolutely no excuse for any customer to stand in line for 20 minutes. While standing in Samantha’s line she told the person in front of us she couldn’t help because a male cashier sitting needed his break and turned him and us away. This man was obviously having issues standing and pushed his cart away and left. A front end member called for help and NO ONE showed up. Instead 5 employees walked by carrying on personal conversations while they were obviously on the clock. The
Nice new shopping
Roasted chicken burnt to a crisp and then sold. I used to love this store, but over the past several years it has become a low tier option that makes the local remodeled and professionally staffed Food Lion look GREAT. Food Lion still has fully staffed registers, quality meats, name brand products and it moves customers through quickly while this Kroger continues to add self help lanes, replace name products with Inferior Kroger branded products and reduce customer contact staffing.
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