Kroger can take orders but they cannot hold orders.
I normally don’t shop here. I stopped shopping here 4 years ago but I really needed the items.
Don’t shop here until the management is replaced by responsible people who want your business.
Melissa Carty Lozo
A disappointing experience at Kroger this week and not the normal (out of stock or not enough help). Complete lack of customer service from management. I was supposed to get a call the next day regarding an issue this past Friday. I called on Saturday left a message. Four days later (which is today) I still hear nothing. I grab my shopping list and head to Kroger. Asked the customer service person at the front desk regarding the issue and still wasn't resolved. It's hard to spend money with a business when you don't trust them. Taking my list to Food Lion.
Craig Lopp
I’ve had numerous bad experiences with the Westlake Kroger but the incident today has led to this post. We had custom steaks cut for a very special meal our family was planning for a celebration. Upon arriving home, over 30 minutes away, we discovered that our steaks were not placed in the grocery bags with the other groceries. We contacted the store manager who only offered up a half hearted apology and a gift card. Westlake Kroger needs a nearby competitor and perhaps someone will pay more attention to customer service. For now, it’s Food Lion for me and local butcher shops.
Kroger can take orders but they cannot hold orders. I normally don’t shop here. I stopped shopping here 4 years ago but I really needed the items. Don’t shop here until the management is replaced by responsible people who want your business.
A disappointing experience at Kroger this week and not the normal (out of stock or not enough help). Complete lack of customer service from management. I was supposed to get a call the next day regarding an issue this past Friday. I called on Saturday left a message. Four days later (which is today) I still hear nothing. I grab my shopping list and head to Kroger. Asked the customer service person at the front desk regarding the issue and still wasn't resolved. It's hard to spend money with a business when you don't trust them. Taking my list to Food Lion.
I’ve had numerous bad experiences with the Westlake Kroger but the incident today has led to this post. We had custom steaks cut for a very special meal our family was planning for a celebration. Upon arriving home, over 30 minutes away, we discovered that our steaks were not placed in the grocery bags with the other groceries. We contacted the store manager who only offered up a half hearted apology and a gift card. Westlake Kroger needs a nearby competitor and perhaps someone will pay more attention to customer service. For now, it’s Food Lion for me and local butcher shops.
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