shopping ok after you can locate item. Checkout was miserable and poor girl had To run from checkout lane to checkout lane as fast as she could to solve nonexistent problem. I spent over $170.00 so checkout took longer than shopping!! If I never go back into this store it will be to soon.yesterday I went to Food Lion about 2 miles down road and ran into 4-5 couples that were talking about how bad the checkout was at Kroger. They also were saying how bad the checkout is and it totally ruins your shopping experience.
Martin P.
The Westlake Kroger has fallen victim to the Kroger corporate model. Selection is beginning to go downhill. But most important, they are eliminating customer service. On Friday night they had one checkout lane open and 10 self-service checkouts open. However, when you have more than 10 items and one is beer, self-checkout is damn inconvenient. The regular checkout lane got 10 people deep and the manager didn't open another. This not an isolated incident. From now on, if I have to go to Kroger, any Kroger, I will bring my air horn and blast away when we are being ignored by management.
Gail B.
The location is convenient while running errands. When an employee sees an elderly employee, they assist them into the store.The produce section has a decent selection. The bakery had lots of choices. The ice cream cakes were nice. We were having a celebration. There were nice drinking glasses with "Smith Mt. Lake" printed on them. The employees were helpful when I wasn't sure where an item was located.
R S.
This is the only place I grocery shop now. The location (for me) is super convenient. The store is clean and of course they have a great variety of food. The produce here is fresh year-round. The staff is helpful and polite.The store is insanely packed (like everywhere else) in the summer, so heads up if you go on the weekends!They also did AMAZINGLY during the entire pandemic.
Allison R.
Updating my review because I was a little off on the drive time from Mariners Landing. We can usually get to Westlake from The Pointe in about 28-30 minutes if there is no traffic. Everything from my last review still holds true, and I ought to add that they have some nice SML t-shirts for a pretty reasonable price compared to some of the other gift shops around town!
Dan D.
First off, those criticizing management for the actions of d*** customers during COVID don't get out much. Try the hardware store, convenience stores, and gas stations. Everything outside Roanoke is like the Wild West. Don't blame Kroger management for this. If they challenged everyone without a mask they wouldn't have time to do anything else. We wear masks, keep our distance, go the opposite way down an aisle to avoid clueless customers, and wash our hands before and after a visit. You can't fix some stuff, though.Secondly, we travel a lot and this is one of the best grocery stores in an area of its size we've ever seen. Great selection and helpful people. Enjoyed it during our eight weeks in the area. We will be back and we will look forward to visiting this store again. Hope this mask debate eventually becomes unnecessary. Happy New Year!
alan P.
I was shocked to see how many people were walking around without a mask, and no Kroger employees saying anything about it. People were not practicing any sort of social distancing in the isles walking up and down every which way. And finally at the self check out a woman next to me was not wearing a mask and monopolizing the one employees time basically having him do the check out for her. She turned to talk to me and I backed up telling her to put on a mask. Immediately she went ballistic and started telling me she had medical condition and that I was not going to impede on her constitutional right of free assembly. I thought OMG what is this nutcase talking about . I'm not sure with the lawyers in Virginia but the store employees need to do something about this. They also need to close the center self check out to allow for better social distancing.
Rita B.
This is a great and very well stocked grocery store. However the whole attitude about the pandemic and anti-masking does not set well with this long time customer. They really need to understand the mask is an unselfish act of protecting other people especially your customers. I saw several customers with no masks and I blame management for not enforcing. Stop being selfish and wear the mask and until you do customers need to show with their wallet.
shopping ok after you can locate item. Checkout was miserable and poor girl had To run from checkout lane to checkout lane as fast as she could to solve nonexistent problem. I spent over $170.00 so checkout took longer than shopping!! If I never go back into this store it will be to soon.yesterday I went to Food Lion about 2 miles down road and ran into 4-5 couples that were talking about how bad the checkout was at Kroger. They also were saying how bad the checkout is and it totally ruins your shopping experience.
The Westlake Kroger has fallen victim to the Kroger corporate model. Selection is beginning to go downhill. But most important, they are eliminating customer service. On Friday night they had one checkout lane open and 10 self-service checkouts open. However, when you have more than 10 items and one is beer, self-checkout is damn inconvenient. The regular checkout lane got 10 people deep and the manager didn't open another. This not an isolated incident. From now on, if I have to go to Kroger, any Kroger, I will bring my air horn and blast away when we are being ignored by management.
The location is convenient while running errands. When an employee sees an elderly employee, they assist them into the store.The produce section has a decent selection. The bakery had lots of choices. The ice cream cakes were nice. We were having a celebration. There were nice drinking glasses with "Smith Mt. Lake" printed on them. The employees were helpful when I wasn't sure where an item was located.
This is the only place I grocery shop now. The location (for me) is super convenient. The store is clean and of course they have a great variety of food. The produce here is fresh year-round. The staff is helpful and polite.The store is insanely packed (like everywhere else) in the summer, so heads up if you go on the weekends!They also did AMAZINGLY during the entire pandemic.
Updating my review because I was a little off on the drive time from Mariners Landing. We can usually get to Westlake from The Pointe in about 28-30 minutes if there is no traffic. Everything from my last review still holds true, and I ought to add that they have some nice SML t-shirts for a pretty reasonable price compared to some of the other gift shops around town!
First off, those criticizing management for the actions of d*** customers during COVID don't get out much. Try the hardware store, convenience stores, and gas stations. Everything outside Roanoke is like the Wild West. Don't blame Kroger management for this. If they challenged everyone without a mask they wouldn't have time to do anything else. We wear masks, keep our distance, go the opposite way down an aisle to avoid clueless customers, and wash our hands before and after a visit. You can't fix some stuff, though.Secondly, we travel a lot and this is one of the best grocery stores in an area of its size we've ever seen. Great selection and helpful people. Enjoyed it during our eight weeks in the area. We will be back and we will look forward to visiting this store again. Hope this mask debate eventually becomes unnecessary. Happy New Year!
I was shocked to see how many people were walking around without a mask, and no Kroger employees saying anything about it. People were not practicing any sort of social distancing in the isles walking up and down every which way. And finally at the self check out a woman next to me was not wearing a mask and monopolizing the one employees time basically having him do the check out for her. She turned to talk to me and I backed up telling her to put on a mask. Immediately she went ballistic and started telling me she had medical condition and that I was not going to impede on her constitutional right of free assembly. I thought OMG what is this nutcase talking about . I'm not sure with the lawyers in Virginia but the store employees need to do something about this. They also need to close the center self check out to allow for better social distancing.
This is a great and very well stocked grocery store. However the whole attitude about the pandemic and anti-masking does not set well with this long time customer. They really need to understand the mask is an unselfish act of protecting other people especially your customers. I saw several customers with no masks and I blame management for not enforcing. Stop being selfish and wear the mask and until you do customers need to show with their wallet.
Restaurantji Recommends