Arby's

100 Arthur Way, Newport News
(757) 886-9774

Recent Reviews

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Beatrice Vandevender

The curly fries were great, but the market fresh sandwich was saturated in ranch dressing, and the turkey was not fresh. Disappointing for 12+ dollars.

Atmosphere: 2

Food: 2

Service: 2

Arethia Childs

The food was pretty decent. I ordered the Turkey Bacon Ranch combo. Only two customers in the entire restaurant but the employees were talking and watching videos on their phones. Looked up at us twice but continued talking. Once they decided to assist us they were pleasant. I don't have a problem with them talking but assist the customer first. The Arbys is rarely crowded so one would think they have time to socialize.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Turkey Club Sandwich

momo

This fast food is not a good place to eat. We stood there for 20 minutes and no one took our orders and just ignores us. I end up leaving due to poor service. I won't recommend. The manager was counting her money in front of us and didn't say a word.

Service: 1

Tyler Miller

The customer service of the staff has been poor on several visits. The latest horrible experience is just the latest driving my review. Food has been good/fine, but the customer experience has made it not worth my time or frustration to return anytime in the near future!

Atmosphere: 1

Food: 4

Service: 1

morgan baggett

If you're going to be drive thru only put out a sign on the door

Atmosphere: 1

Food: 1

Service: 1

Only One

Although, they’re not busy as they use to be, this was a good experience. My husband and I food was hot, our order was correct and the customer service we received was good. Kudos for the staff that was there this day ! It’s great to go into a food place that’s not busy and not see people looking mad to take your order or hand you your food, standing around on their phones or having to hear about what’s happening in their life.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef

Fanella Panory

They're always running out of roast beef. (It's a joke to them at this point) The roast beef is ok, if your hungry. The curly fries are nasty, the crinkle fries ok when hot but kinda of nasty. The burgers are trash! The jalapeño bites are good with the berry sauce. The fish sandwich is delicious. With the right management and employees this place has a little potential.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Roast Beef Max Sandwich, Beef 'N Cheddar, Roast Beef, Double Roast Beef

Alan Michaelis

Great four for ten meal. Counter staff very helpful.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef

Frank Butler

I asked for no cheese and got cheese! I sent them back. Tables inside were dirty and no one was in there but me.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: French Dip

billy and teatea sinks

You say all over internet and Google that you open at 10 am drive 12 miles to get to your store just to be told you do not open till 11 am! Even store front say 10 am.

Do better

Atmosphere: 3

Food: 5

Service: 1

Jack

Was excited to try the new Big Cheesy Burger until I got home and unwrapped it to find a giant red hair in my sandwich. At least 2 of the associates I saw had red hair, including a manager. This is unacceptable and a complete letdown and waste of time, gas, and money. Drove 15 minutes back there to get a new burger without even receiving so much as an apology. This store needs training and should be required to wear hairnets.

Atmosphere: 1

Food: 1

Service: 1

Tre Williams

This is the by far, the CLEANEST ARBY'S I HAVE EVER BEEN TO, the folks here are very helpful and straight forward, I really appreciate this place and the wonderful employees

Atmosphere: 5

Food: 5

Service: 5

Alex Hud

The food is like top shelf good freezer isle food from walmart but still must edible thing around sometimes fries are the ONLY REASON YOU GET FOUR STARS, FRIES, the one thing Arby's could do is just increase quality but keep same prices as in they are too HIGH like four bongs down and you have no water to change but ignore the bottle of water because you are to high like your PRICES still love you fries and nice staff 💖

Vegetarian options: You can get fries they are chronzoz🤤

Kid-friendliness: Has kid food

Wheelchair accessibility: Yes has open area and tables

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Roast Beef, Double Roast Beef, Loaded Curly Fries

Carin Knopfer

Love their Classic sandwich

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Roast Beef

Alan Lilly

Best roast beef sandwiches

Atmosphere: 5

Food: 5

Service: 5

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