Bella's Custom Cakes

241 Shoe Ln, Newport News
(757) 234-3216

Recent Reviews

Jackie Williams

I don't usually give 5 stars. But Bella cakes are delicious and beautiful. Customer service is good. This is my second time using Bella's cake no complaints.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

Jaleesa H

She really came through for my birthday cake. The cake was beautiful and tasted amazing.Highly

Food: 5

Service: 5

Recommended dishes: Birthday Cake

Vanna harris

The cake looked better than our reference picture, wonderful taste and fair pricing. Made it happen on a time crunch on a holiday weekend!! Couldn’t be happier, thank you!!

Patricia Ottofaro

Update: The owner's response was a total fabrication. We spoke at one point after all the decisions on the cake had been agreed upon and the entire balance has been paid and she indicated she was still on the search for additional St. Patrick's day things in addition to the topper she was making out of Fondant and Chocolate but everything she had seen was cheesy (her words not mine). Like I said, in addition to since the sides of the cake were totally plain except for green border. Right from the beginning she assured me that she could create a beautiful, realistic clover bouquet topper made from fondant and chocolate. We never veered from that. Maybe in her mind she did because possibly realized she could not create what she promised or didn't give herself enough time to do the job but that was never implied or relayed in any form or fashion. There was never a single discussion about her not hand making that topper. I even questioned why the topper had been left of the picture that she sent right before leaving to deliver the cake.The the day before the wedding, late afternoon, and only because I had reached out to her she indicated the cake looked a bit boring and she suggested adding swags. I guess it did look plain; there was absolutely nothing except a white cake at that point since she never made the topper I paid for. I had a feeling something was going on when she sent me a picture of the cake right before she delivered it and cut the top off the cake in the picture. Besides not providing what she promised, the icing was sprinkled with dirt from the plant she quickly plopped on top. Please think long and hard before entering into any transaction with this business!! Don't let her ruin your special day!!If wish I could give something less than one star. We ordered a two tiered wedding cake, a dozen cupcakes, and a small one year anniversary cake. We discussed that we wanted the topper to resemble a bouquet of clover. She assured me that this would not look like a cheesy birthday cake (her words not mine). I asked if she would be using fondant and she told me she would use a mixture of fondant and chocolate to create the topper. She described how realistic it would look, how great she was with variations of color, how she creates very realistic veining, and how amazing this cake would look. The day before the wedding I texted her to make sure all was well. She expressed that the cake looked a bit plain or boring or something to that effect and said she would send me pictures of the cake that evening and expressed that this was a very important day for the bride and she deserved an amazing cake. I reached out late when I hadn't heard from her and wanted to know what ideas she had come up with. She sent me 2 different pictures with piping examples and suggested some swags on the sides. I agreed the swags would look nice. The next day shortly before the wedding she sent me a picture of the cake with the top cut off. I asked about the topper and she stated that the picture was missing because she couldn't put it in the refrigerator. Something didn't feel right. She was late delivering the cake and she rushed in and pulled the cake out of the box, sat it on the table and proceeded to stick a tiny pot of live clover on top of the cake. I was shocked and immediately said isn't that live clover and she said yes the other we discussed would look cheesy (again her word not mine). It also discussed before I sent her the deposit on the cake that the cake would be risen and the cupcakes positioned below. She quickly handed me the cupcakes and anniversary cake not setting up anything. When I looked closer at the cake, I noticed she had spilled tiny specks of dirt on both tiers of them. When I reached out after the wedding to discuss my disappointment, she told me I could return the live plant she had placed on top and she would refund the $15 she paid for it. Please think long and hard before selecting this baker to provide anything!

Patricia O.

If wish I could give something less than one star. We ordered a two tiered wedding cake, a dozen cupcakes, and a small one year anniversary cake. We discussed that we wanted the topper to resemble a bouquet of clover. She assured me that this would not look like a cheesy birthday cake (her words not mine). I asked if she would be using fondant and she told me she would use a mixture of fondant and chocolate to create the topper. She described how realistic it would look, how great she was with variations of color, how she creates very realistic veining, and how amazing this cake would look. The day before the wedding I texted her to make sure all was well. She expressed that the cake looked a bit plain or boring or something to that effect and said she would send me pictures of the cake that evening and expressed that this was a very important day for the bride and she deserved an amazing cake. I reached out late when I hadn't heard from her and wanted to know what ideas she had come up with. She sent me 2 different pictures with piping examples and suggested some swags on the sides. I agreed the swags would look nice. The next day shortly before the wedding she sent me a picture of the cake with the top cut off. I asked about the topper and she stated that the picture was missing because she couldn't put it in the refrigerator. Something didn't feel right. She was late delivering the cake and she rushed in and pulled the cake out of the box, sat it on the table and proceeded to stick a tiny pot of live clover on top of the cake. I was shocked and immediately said isn't that live clover and she said yes the other we discussed would look cheesy (again her word not mine). It also discussed before I sent her the deposit on the cake that the cake would be risen and the cupcakes positioned below. She quickly handed me the cupcakes and anniversary cake not setting up anything. When I looked closer at the cake, I noticed she had spilled tiny specks of dirt on both tiers of them. When I reached out after the wedding to discuss my disappointment, she told me I could return the live plant she had placed on top and she would refund the $15 she paid for it. Please think long and hard before selecting this baker to provide anything! Don't let her ruin your special day!

Shenelle

I recently ordered my second cake from Bella’s Custom Cakes for my daughter's birthday, and once again, I was blown away. The ordering process was seamless, and the cake surpassed all expectations. It was not only stunningly beautiful but also incredibly delicious. The care put into its making and delivery was evident, and the rave reviews from the party guests spoke volumes. I highly recommend Bella’s Custom Cakes for anyone looking for a truly exceptional cake experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cupcake, Birthday Cake, Wedding Cake

Bianca Blount

I have been getting my cakes from Bella’s Cakes for 6 years. Every birthday party for my kiddos is never complete unless the cake is from Bella’s. Thank you for always making it happen especially for my babies Sweet Sixteen.

Food: 5

Service: 5

Recommended dishes: Cupcake, Birthday Cake

Alyssa Cox

Absolutely loved the smash cake she created for my son. She did such an amazing job, I will definitely be coming back to her for my other kids birthdays!

Rasheeda P

Great communication and the cake was good. Unfortunately, she did not deliver on the date and time agreed upon and left the name off of the cake. She didn’t refund a portion of what I paid and agreed on that she said you would refund.

Food: 5

Service: 3

wanika blair

Saved the day for me! There was a change of plans for my husband's birthday so I needed a cake quick. I reached out to Bella's Custom Cakes & she made it happen with such convenience! Took my order on Thursday & within 3 days she had a delicious strawberry flavored cake ready for pick-up in spite of her having two weddings to service. There was a slight misunderstanding concerning the cake but her customer service was professional in handling the matter & the issue was resolved immediately. I will definitely be in contact with her for future cakes! Thanks again BCC!

Tara

Anna did an amazing job with our wedding cake and mini cupcakes! Our wedding cake was a mini red velvet, gluten free and it was absolutely delicious!

Marquis Smith

My wife and I loved our wedding cake. Anna was able to squeeze our request in just in time for our special date and we appreciated that so much. Our cake turned out better than we pictured it! Our guests loved both tiers. The lemon cake was exceptional! She was great with communication. Choose her business. You won't regret it.

Krysta Nichols

Four days before my daughter's Birthday, I needed to order a cake asap. Bella cakes came through for the win. Our budget wasn't much but she made our daughter a really cute cake for what we had to work with. My daughter loved the cake so much and so did I. I don't even like cake generally. But I ate a small piece and it was really good. Moist and fluffy, and the frosting was really good. Everyone enjoyed the cake.

Nick Velardi

Ordered a custom cake for my dad's birthday. Price was fair and the cake was delicious. Pick-up went smoothly. Highly recommend!

Anna Farmer

Our cake turned out Amazing!! Anna helped me with a last minute order and she came up with such a lovely creation for us. The girls I ordered it for loved it and I think it must have been delicious because it was gone before I got a bite, LOL

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