Chanello's Pizza

I ordered delivery from them not too long ago and when the pizza arrived, more than half of it had slid off the top of the pizza and into the side of the box. I've ordered pizza delivered from a variety of places and that was a first for me. It was also a last, as I will not be ordering from them again.
If you want great pizza, try Bird Girl in Hilton or Anna's, also in Hilton.

Food: 1

I enjoy Chanello's pizza and lot but they have gotten more expensive over the years. They have a promo goin for 25% off but their math isn't mathing.

Atmosphere: 2

Food: 5

Service: 5

Was very cute, the pizza just messed up stomach up and didn't taste all that good.

Atmosphere: 4

Food: 1

Service: 3

Placed an order through grub hub for this location…. Ordered two Philly cheesesteaks but my boyfriend is allergic to mushrooms , when ordering the app doesn’t give you an option to remove anything or add anything …. (See video attached) Decided to call the store…… the guy that answered the phone I asked him if they could remove the mushrooms from my subs he said that should be fine no problem let me confirm with the manager …… said manager said no they don’t take changes to a third party order ??? Oh okay…… let me contact Grubhub …… they contacted the merchant and got the same answer at that point I wanted to cancel my order but nope that wasn’t allowed either. So now I have two subs that I can’t eat all because the manager couldn’t remove mushrooms from my order…. If I could give negative stars I would because what ….. this is the only location I’ve encountered this problem with.

Terrible experience. Do not order anything from here. Manager was very unprofessional. My girlfriend ordered a few Philly cheesesteaks online and there was no option to take off mushrooms online..so she called up there and asked if they could take the mushrooms off because I am allergic and they refused!! And sent them anyways loaded up with mushroom. Absolutely not acceptable, will never be ordering from here again.

i love chanellos pizza more than i love myself. open til 3am? yeah im about to bust. thank you chanellos i am eternally grateful to you

Attempted to call in an order. I stated I would like to call in an order. This person says, “yeah I’m on the phone.”

The food tasted horrible. Philly cheesesteak meat was so hard you couldn't chew it. Cheesebread has same nasty flavor. I live close to this store and order about 10 times a year. Probably never again. It was terrible. Order #25 on 2/20/25

The staff is amazing and always in a great mood when I walk in. Food is always to order.

baller pizza

Atmosphere: 5

Food: 5

Service: 5

Every single time they mess something up and do not care to fix it. I called and asked for a remake and was told to order a new one. Not only that but asked for well done pizza and it’s burnt and dry as heck. I will definitely not be back this is the second time.

Atmosphere: 1

Food: 1

Service: 1

Every single time they mess something up and do not care to fix it. I called and asked for a remake and was told to order a new one. Not only that but asked for well done pizza and it’s burnt and dry as heck. I will definitely not be back this is the second time.

Did not give us what we paid for TWICE. I ordered wings and tenders along with a sub sandwich for my family. I selected garlic parm as my sauce selection for my wings, but instead recieved seasoning on my wings. Perhaps I would have let that slide as an error, but upon checking the rest of our food noticed the "chicken tenders" looked like 2in microwaveable chicken nuggets. $9 for some microwavable chicken nuggets, and $15 for wings without sauce but seasoning?!? This was very shady business practices and taking advantage of customers. But after reading other reviews I now see over the last year this place has really gone down hill and this is a regular problem with this location.

Atmosphere: 1

Food: 1

Service: 1

Everything was just ok. I was only 3 minutes away and I had to put my pizza back in the oven. That was the whole purpose of take out.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Specialty Pizza, Cheese Pizza, Garlic Knots, Pepperoni Pizza

My Family Love's Their Big Boy Pizza. It's Delicious! The Staff Is Courteous And Pleasant Like They Are Really Happy To Have You Come By. My Go To On Movie Night.

Atmosphere: 3

Food: 5

Service: 5