I would've given 5 stars, but 4 is more reasonable. Came in to get food for pickup. When we pull up, lobby is BARE! 1 folding chair and that's it. We ordered our food, lady was nice about it. Food is reasonably priced. Fiance ordered a pizza with ham, black olive, pepperoni. Instead of black olive, he got mushroom. He called the restaurant to fix it. Since it was a pickup, they wanted us to come back to pick it up. Mind you, we live about 6 miles away. So instead, we got a $15 store credit. We will come back as it is good. Check your food before leaving though
Inique Khalani
Everything I am about to discuss in this review is not only disturbing but absolutely terrifying when it comes to customer service. For dinner my family and I decided to order Pizza. Chanellos are usually our favorite so we decided to give them a call. This is where the horror begins. I called this store and the phone rung non stop for 8 minutes. So I hung up and tried again, figured they were busy. Called back the second time; it rung for about 5 minutes and a young lady picked up and says “hold on” and puts the phone on hold (confirmed by the sound of music playing). I could tell by the young lady’s tone that this experiment was not going to be pleasant. But again, I gave the benefit of doubt and thought when she gets back on the phone maybe her tone would be better. 20 minutes go pass and I am still on hold per the hold music. So I ended the call. I called back and after about 5 minutes or ringing someone picks up the phone and just sits it there. I am completely taken aback at the blatant disregard for customers. So I sit there on the phone saying hello and they sit there with no response; nothing just sitting on the phone. So I hung up again for the 3rd time, also I have decided this would be my last attempt. Once again I called they picked up, said nothing and just sat the phone down. They refuse to take any orders or speak to anyone. This was so unprofessional she never even greeted me on the phone. She never talked to me; nothing. This young lady and this store needs to be reported and rectified immediately.
Casey Ownby
Ordered online and once my husband and I got there to pay and pick up our order they mistakenly charged him for the wrong damn order and was lied to saying that it didn’t go through an the machine clearly said it processed the payment. Then on top of that the 2 marinara cups we ordered were missing and got 1 ranch instead and the cinnamon knots we ordered were drenched in butter. Have never had this problem before. Not sure how the hell you charge someone for the wrong order and forget to give items that were ordered when it was an online order. Whatever you all have going on needs to be fixed. This is ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Jackie Watson
Friendly service and yummy pizza- loved the veggie pizza + feta cheese !
Atmosphere: 5
Food: 5
Service: 5
Hadassah Humble
They never answered their phone obviously they need to switch their hours. This is terrible customer service. I will not be using channellos again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Specialty Pizza
Greg Walsh
Fast friendly and good prices
Dominique Freeman
The food is hands down some of the best food ever but the staff is what makes this place one of a kind. The kind and lighthearted nature that they make you feel is the reason I will always come back here.
Trista Wilt
Fantastic and consistent! Favorite is the Hawaiian pizza, supreme pizzza, and the Italian sub are our families favs!!!! Always great and friendly service, too!
Mslady Barton
Worse experience ever no meat at all , spoke with the guy who made my sub . He apologized but said he doesn’t know what happened. how you don’t know what happened with my sub ? I ordered an Italian sub
Nalina Arun
Had picked up several pizza’s from here. Pizzas were very fresh and tasty and the staff was very helpful, he came over and helped load my car with them.
Great employees, always on time and pizza made well
darrell parker
These place always makes me a great pizza. They give the best pizza and customer service out of all the Chanello’s pizzas I have ate. I have ate at five during my life time so far. Eating here never disappoints me.
Willie Dunlap
Loved the late night crew. Friendly and expert service how it should be, along with a good conversation while I was waiting for my food to be made. Which was also quite quick, so another gold star for speed. Will definitely stop by again and have a chat while enjoying some of the tasty dishes. ?
Benita M.
I personally like this location even if they don't always get it right but rest assure manager Tango will make it right!
Danger Pizz
Chicken parm sandwich was so good me and my wife didn't even leave the parking lot. Eating it gave us powers and made us burst with energy like the takis fortnite ninja commercialIt was good
I would've given 5 stars, but 4 is more reasonable. Came in to get food for pickup. When we pull up, lobby is BARE! 1 folding chair and that's it. We ordered our food, lady was nice about it. Food is reasonably priced. Fiance ordered a pizza with ham, black olive, pepperoni. Instead of black olive, he got mushroom. He called the restaurant to fix it. Since it was a pickup, they wanted us to come back to pick it up. Mind you, we live about 6 miles away. So instead, we got a $15 store credit. We will come back as it is good. Check your food before leaving though
Everything I am about to discuss in this review is not only disturbing but absolutely terrifying when it comes to customer service. For dinner my family and I decided to order Pizza. Chanellos are usually our favorite so we decided to give them a call. This is where the horror begins. I called this store and the phone rung non stop for 8 minutes. So I hung up and tried again, figured they were busy. Called back the second time; it rung for about 5 minutes and a young lady picked up and says “hold on” and puts the phone on hold (confirmed by the sound of music playing). I could tell by the young lady’s tone that this experiment was not going to be pleasant. But again, I gave the benefit of doubt and thought when she gets back on the phone maybe her tone would be better. 20 minutes go pass and I am still on hold per the hold music. So I ended the call. I called back and after about 5 minutes or ringing someone picks up the phone and just sits it there. I am completely taken aback at the blatant disregard for customers. So I sit there on the phone saying hello and they sit there with no response; nothing just sitting on the phone. So I hung up again for the 3rd time, also I have decided this would be my last attempt. Once again I called they picked up, said nothing and just sat the phone down. They refuse to take any orders or speak to anyone. This was so unprofessional she never even greeted me on the phone. She never talked to me; nothing. This young lady and this store needs to be reported and rectified immediately.
Ordered online and once my husband and I got there to pay and pick up our order they mistakenly charged him for the wrong damn order and was lied to saying that it didn’t go through an the machine clearly said it processed the payment. Then on top of that the 2 marinara cups we ordered were missing and got 1 ranch instead and the cinnamon knots we ordered were drenched in butter. Have never had this problem before. Not sure how the hell you charge someone for the wrong order and forget to give items that were ordered when it was an online order. Whatever you all have going on needs to be fixed. This is ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Friendly service and yummy pizza- loved the veggie pizza + feta cheese !
Atmosphere: 5
Food: 5
Service: 5
They never answered their phone obviously they need to switch their hours. This is terrible customer service. I will not be using channellos again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Specialty Pizza
Fast friendly and good prices
The food is hands down some of the best food ever but the staff is what makes this place one of a kind. The kind and lighthearted nature that they make you feel is the reason I will always come back here.
Fantastic and consistent! Favorite is the Hawaiian pizza, supreme pizzza, and the Italian sub are our families favs!!!! Always great and friendly service, too!
Worse experience ever no meat at all , spoke with the guy who made my sub . He apologized but said he doesn’t know what happened. how you don’t know what happened with my sub ? I ordered an Italian sub
Had picked up several pizza’s from here. Pizzas were very fresh and tasty and the staff was very helpful, he came over and helped load my car with them.
Restaurantji Recommends
Great employees, always on time and pizza made well
These place always makes me a great pizza. They give the best pizza and customer service out of all the Chanello’s pizzas I have ate. I have ate at five during my life time so far. Eating here never disappoints me.
Loved the late night crew. Friendly and expert service how it should be, along with a good conversation while I was waiting for my food to be made. Which was also quite quick, so another gold star for speed. Will definitely stop by again and have a chat while enjoying some of the tasty dishes. ?
I personally like this location even if they don't always get it right but rest assure manager Tango will make it right!
Chicken parm sandwich was so good me and my wife didn't even leave the parking lot. Eating it gave us powers and made us burst with energy like the takis fortnite ninja commercialIt was good