Cold Stone Creamery
550 Oyster Point Rd Ste E, Newport News
(757) 269-0550
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550 Oyster Point Rd Ste E, Newport News
(757) 269-0550
Clean. Nice staff. They are willing to help you. Great communications.
Be respectful to them. Don't make a mess and trash the seating area. Clean up after yourself.
Parking, spaces are not far from building. But be cautious if people who do not know how to park, sit in their cars eating and daring you to hit them because they don't know how to pull into a space.
The food runners who stop here get a thank you for actually parking and not blocking the fire lane to pick up orders.
Great service! Clean and friendly environment!
Fast, clean, friendly. Love it. S
Awesome
This is the best customer service I have had this far. I would come all the way from across the water for this location. Thank you
LOVE IT!!!
Loved the songs they sing when you tip. Great atmosphere! And the ice cream is delicious 😋
Gospel music when I walked in 😍
Over priced mushy crap. Only 1 person working. She is busy on the phone & does not look up or excuse herself. Floors need to be mopped. Tables are sticky & dirty.
Yummy flavors!
Restaurantji Recommends
Please read in entirety. Apology from myself at the end.
Original post: Ice cream half full. Waited on next people to come in and ignored me as I was checking out.
Update: Nov 9th 2024- I am embarrassed that I posted this review. A business works hard to attract and keep clientele. Reviews like this can do a lot of damage. I should have taken this up with the manager if and only if this was a continuing theme. One complaint for one wrong day/evening could cost someone their job. People have kids to feed, households to uphold. So, I would like to apologize to Cold Stone Creamery for this post.
Thanks!!
Atmosphere: 1
Food: 1
Service: 1
Need to update their hours to closes at 8:45
Miss Wanda is always so friendly and welcoming every time we come to this location! My favotite ice cream experience every time!
Atmosphere: 5
Food: 5
Service: 5
ONCE IS
Atmosphere: 5
Food: 5
Service: 5
Very good service! And the ice cream is great!
Atmosphere: 5
Food: 5
Service: 5
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