Cracker Barrel Old Country Store
12357 Hornsby Ln, Newport News
(757) 249-3020
Recent Reviews
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We sat for at least 45 minutes (no exaggerations) after ordering to get our food. Food was OK, but dumplings stuck to each other (not fresh?). At the beginning I asked for a few pieces of cornbread. Was told it was in the oven and would be out in 20 minutes. Where the hell was the chef that let it get down to less than what could be served in 5 minutes? Then it wasn't really good....VERY oily. Came out within 5 minutes of us leaving the table. BAD service. We checked with 3 different waitresses for our food. NO help given. Server was polite, but never apologized for the wait. When I complained at the register, nothing was compensated or no apology there, either. Guessing the server was new? Still, we had 3 kids with Grandpa and Grandma and it was almost 2:30 by the time we ate....and we arrived around 12:15. Won't go here again.
Atmosphere: 4
Food: 3
Service: 1
I have been to some really Cracker Barrel locations but this was not one of them. Food was pretty consistent with other locations but the waiter was inattentive and the restaurant and store could use a little help.
Atmosphere: 3
Food: 4
Service: 3
Brianna H. was our server and she did a fantastic job! She was attentive and friendly throughout our visit. Our breakfast was absolutely delicious — a great experience all around.
Atmosphere: 5
Food: 5
Service: 5
food was great, the restaurant was busy, but we didn't have to wait. Our server Morgan was exceptional, she had several people to take care of, and she done it without missing a beat. will definitely be back and ask for her.
Atmosphere: 5
Food: 5
Service: 5
Excellent service
Atmosphere: 5
Food: 5
Service: 5
The waitress Brianna, she is amazing 👏, took good care of us and always attentive, great place and people.
Atmosphere: 5
Food: 5
Service: 5
Definitely a favorite ! Any time breakfast lunch or dinner...never disappoints
Atmosphere: 5
Food: 5
Service: 5
Do not purchase steak bites very tough
Food: 3
Typical
Atmosphere: 5
Food: 5
Service: 5
Great comfort food and atmosphere. Service was on point
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Portions given for food could be more considerate
Parking: Convenient
Wheelchair accessibility: Ramp provided
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Chicken Fried Chicken, Fried Apples
The food this time was not up to par. It was made wrong and missing items. I waited almost a hour and then didn't get all I paid for or the service I had come to expect.
Atmosphere: 3
Food: 1
Service: 3
It was pleasant
Parking: Not enough spot on peak hours
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Biscuits and Gravy, Grits
No refills on drinks. Food was not the best especially for the price. Waitress was rude and did not even check on us after the order was taken.
Atmosphere: 4
Food: 2
Service: 1
Our server and staff was very friendly and efficient
Atmosphere: 5
Food: 5
Service: 5
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