Dairy Queen Grill & Chill
12999 Warwick Blvd, Newport News
(757) 249-9022
Recent Reviews
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Did not realize this location was closed and an employee saw me walking to
the door and rushed to lock it without saying anything. A simple “ma’am we’re closed” would’ve been fine. That was unnecessary and poor customer service.
Friendly staff and good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Our typical ice cream favorite place. The staff is generally polite and quick to take orders and complete them as well. In my opinion, the ice cream is a lot better than the food.
Parking: Careful going in to drive thru and exiting. Its a bit wonky if you want to go to the street light exit.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Banana Split
I am at this location at least once a week and they do not miss a beat. The food is always hot and the service is always fast and professional.
Food: 5
Service: 5
The Red Velvet Cake Blizzard was delicious! 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DQ Bakes Pretzel Sticks with Zesty Queso
My husband and I just went into the Dairy Queen on Warwick. We have been in there so many times we have a service dog and they kicked us out, She’s a little 5 pound Chihuahua and she was in her stroller wasn’t interrupting anybody nobody was even in the store. They kept our food hostage. They interrupted us the whole time we were eating. It was absolutely horrible. Treated us like a damn criminal. We will never be there again.
Atmosphere: 1
Food: 1
Service: 1
Great burgers, hot dogs and shakes
And at a great price
Atmosphere: 5
Food: 5
Service: 5
The service was great and the food is good
Atmosphere: 5
Food: 5
Service: 5
Exceptional service. Unlike Chesapeake, they are very nice and super fast here. Reminds me of my DQ back home in Austin,Tx on Lamar Blvd. I’ll be back, again.
Atmosphere: 5
Food: 5
Service: 5
Absolutely zero pride in their work, an obvious I dont care attitude. Every time I go there they screw something up.
Update
Decided to give them another chance and guess what they screwed it up yet again. They just cant seem to do anything right. Won't be going back!!!!!
Restaurantji Recommends
DQ is Ok. Another fast food burger place.
Atmosphere: 2
Food: 4
Service: 4
Quick and courteous service, good quality food and portion sizes for the price! It’s hard to beat their meal deals (ice cream sundae included!). We will be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge, Original Cheeseburger
Good food and very friendly and patient staff. Thank you! I'll take my family here more often.
Atmosphere: 5
Food: 5
Service: 5
Either the service here is great or non existent. Yesterday everything was great but over the weekend the person working the counter wasn't functional. It wasn't clear what they were doing but perhaps under the influence... We eventually just left.
Atmosphere: 4
Food: 5
Service: 3
Always friendly and pleasant service! Our order is always correct, and we are served with a smile. Also, the drive-thru moves really fast even though there's usually a line wrapped around the building. ☆☆☆☆☆ 5 stars!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey BBQ Chicken Strip Basket, Backyard Bacon Ranch Signature Stackburger, Original Cheeseburger, Chicken Strips, Oreo
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