Dunkin'

12259 Hornsby Ln, Newport News
(757) 249-0371

Recent Reviews

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Chibi Baby

Everytime I try to order something from here they are always out and the food is overpriced for what you get

Peter Enright

It's one of my top 3 spots to get my DD fix. Staff is great here. I always use the mobile app. Works out great every time. Remember, this is a drive-through or car pickup only.

Atmosphere: 5

Food: 5

Service: 5

Paul M. Shurak

If you’re looking for the Dunkin experience you have come to know and love pass this store by! It’s not the typical walk in sit down, it’s drive through, and with the Dunkin app you would think great just what I’m looking for! You might think that until you pull in the line is stretching out 4-6 cars you get to the window it takes several minutes yes minutes for someone to acknowledge you are there. And then be told we’re sorry we’re out of an ingredient so we subbed hope that’s okay “ btw no discount” and the rest of your order isn’t ready please pull forward and park… and wait… and wait come now most of us are picking up our coffee and donuts on the way to work or class we don’t have the luxury of spending the day staring at the rear of a concrete building. And then to have the order come out and not be correct is beyond ridiculous.
Coffee drinks and the pre portion foods are not rocket science. And Dunkin’s prices are now as high as Starbucks and not even at their sadly sliding standards. The only positive I will offer is the Dunkin Dozen is still one of the best box of donuts yet at $16 it’s getting pricey.

Atmosphere: 1

Food: 3

Service: 1

Nick Neely

The most incompetent Dunkin I’ve ever been to. We sat in a line for 45 minutes and there’s no way of getting out once you’re in line due to the curb. Once we got to order we were told to hang on and multiple other vehicles cut in front of us for online orders I guess?

Atmosphere: 1

Food: 1

Service: 1

Shaun Recco

Service is terrible.. The manager on duty has no customer service skills what so ever. Never again.

Atmosphere: 2

Food: 5

Service: 1

David Savransky

This is possibly one of the slowest Dunkin donuts I have ever been to...

Atmosphere: 2

Food: 4

Service: 1

Koffii Pubbi

Someone needs to check how they make their sweet tea in the morning because this is getting absolutely ridiculous. This Dunkin’ is usually so good about my order. However, the last three times I have gone here, the sweet tea that I order with raspberry flavoring never comes out sweet. I am getting sick and tired of constantly telling the employees there “this tea is not sweet, it is very bitter”, and having nothing change. The first time this happened I had the drink remade three times. THREE TIMES. And Every. Single. Time. It was remade, it was the same. I felt like I was going insane as I was trying to explain, frustrated beyond belief but trying to not lose it on these strangers, that my tea was no where near sweet. And even then, when I said the tea wasn’t sweet the first time, the guy who made it told me, as if I had not just sipped the most disgustingly bitter concoction in my entire life, that it was sweet because he made it. I nearly screamed at him out of pure frustration, because he was so confidently wrong. The next time I got the tea again, it again was not sweet, but the man with dreads who made the tea for us was nice enough to give me many sugar packets, so there was less of an issue. The man was also very nice throughout the entire time we were there. The last time was today on 5/10/25, and it was not sweet, I didn’t even fight it at this point. What is the point if every time at this point the tea comes out disgustingly bitter? Who is making the tea in the morning? And why has this problem not been solved? These problems have gone on for over the course of over a month, and no one else has made any noise whatsoever about this? It’s ridiculous, it’s annoying, and sometimes it makes me so upset I almost cry. This location was the place that I knew I’d be able to go to when I was feeling at my lowest, to at least give me a mini glimpse of feeling like it’s gonna be alright. But instead, the past three times have been the most disappointing yet. Someone please look into this, and look into how some of the employees handle the situation. Some of them are not professional enough about it.

Atmosphere: 2

Food: 1

Service: 3

Max

30 min to get through the drive through is absurd.

Service: 1

Brooke Steffen

Love me some dunkin

Atmosphere: 5

Food: 5

Service: 5

M.hashish

I like it

Atmosphere: 5

Food: 5

Service: 5

JDBurns84

On 12/24 I order 6 sandwiches and 4 hash-browns, I was ask to pull away from the drive through so I didn't hold up the line, which is fair. I waited several minutes and watched in my mirror as the drive through attendant handed a car a bag of food. That car started to pull away, then they backed up, handed the food back to the drive through attendant. A couple seconds later a man came out the building with the same bag. I asked "Did you give that bag to the other car?" The man didn't say anything to me but he turn to walk back into the building cussing and swearing. I asked them to void the transaction but as of 12/26 I still have a charge on my account.

Atmosphere: 1

Food: 1

Service: 1

Davena Dahunsi

Pulled off I64 to get breakfast. I placed an order but it was not fulfilled correctly. They forgot hash browns and instead of a Chai latte it looks like we were given a mint hot chocolate. We had to go all the way back to get the correct drink. However they did give us a larger vanilla chai, hence the extra Star.

Food: 3

Service: 3

Tah Tah

I ordered seven items and every single thing was hot and correct. I'm happy!

Atmosphere: 5

Food: 5

Service: 5

Peep_ Show

They rip you off giving you smaller donuts and charging full price. Never going back!

Atmosphere: 1

Food: 1

Service: 1

J T

Makes NO sense how slow this location is! And I’m the only one in line. Do better

Atmosphere: 1

Food: 3

Service: 1

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