Went Thur drive Thur and order a Bagel…. Felt like a hockey puck… had to go in the TRASH and this isn’t the 1st time I have had to trash my order
Atmosphere: 1
Food: 1
Service: 1
Philip Randall
Good coffee, good food, and especially friendly efficient service!
Phillip Burke
This location is a consistent disappointment. Whether it’s waiting in a drive through line that never moves, or they ask you to come inside instead of the drive through because it’s a “shift change” (?), or- if everything goes fine and you actually get an iced coffee/latte- it just tastes like old milk.
This is why so many people go to Starbucks instead of here. Whoever owns the Dunkin' locations in this area needs to reevaluate and figure some stuff out. ALWAYS slow service, out of stock of items, and absolutely ZERO consistency on preparing drinks, they will taste/look different every single day. Your surrounding community continues to be disappointed in ALL of our local locations.
Atmosphere: 1
Food: 1
Service: 1
Raven Drakearud
Staff are pleasant and agreeable. Drinks are made with confidence, precision and speed, showing a knowledge of the menu that can be lacking at other stores.
The atmosphere is really cute being a small corner store in the middle of a shopping center.
Food is also made well and they are willing to make reasonable accommodations on a food item to adjust for personal preference.
Atmosphere: 5
Food: 5
Service: 5
Sirata Fox
I am extremely disappointed with my experience at this location. I spent nearly five minutes in the drive-thru, only to be informed by an employee that they were out of the chicken wrap I had ordered. The menu specifies that the wrap contains grilled chicken, roasted peppers, and cheese. As a substitute, I was offered a turkey sausage wrap. I assumed the protein would be the only change, but when I received my meal, it was just a turkey sausage wrap with cheese—no peppers or any of the other ingredients that were originally expected. That was definitely not what I wanted, and I decided to give it to my furbaby instead. This location is frequently out of specific items, which has been a consistent issue.
Atmosphere: 1
Food: 1
Service: 1
Mia Fanshaw
The women working there were busy but were super helpful and accommodating still! So clean so cute!!
Atmosphere: 5
Food: 5
Service: 5
Katherine Aiken
This Dunkin location never fails to mess up my order. I love Dunkin, but this location is not the best when it comes to accuracy.
Atmosphere: 3
Food: 3
Service: 1
Anonymous
Found glass in my Boston Cream donut. I tried reaching out to the location multiple times but only received the generic message saying someone will reach out. Wasn't even asking for a refund, just wanted the location to be aware and acknowledge they need to work on their training and sanitation. I normally would not leave a bad review or even reach out to customer service, but having glass in you food is extremely concerning as someone could have gotten seriously injured. Dunkin in general has gone extremely down hill in quality and service since this is not my first issue from this location and several other locations, but I still liked going there to get a bunch of donuts for my coworkers since I work at CNU and it was super convenient. Ended up having to throw away the entire batch just incase there was glass in the other donuts as well.
Atmosphere: 1
Food: 1
Service: 1
Melissa Greer
Horrible customer service. It doesn’t matter what time of day you go, or how many cars are in front of you, you can expect to wait for 30-45 minutes. They have definitely lost me as a customer.
Casey Wilson
I adore stopping at this location considering the convenience of its placement and the shops around it, but recently I’ve noticed something I just cannot ignore. The management of this location seems to be checked out and unwilling to properly train or assist their staff. Just today, I noticed a new employee running around the store, doing the absolute best she could, with the manager lazing around… walking to the back… not greeting a single customer or even looking at them upon them entering the store… It’s upsetting to see. I genuinely feel terrible for the employees that actually put forth the effort.
This is my second time here and like the first time the service was bad. The staff pretend like you don’t exist. They didn’t even acknowledge a customer that came in after us for like 10min of him standing there. They just told us to order at the kiosk or wait. It took like 15min just for a donut and a coffee. It would’ve been faster to go and order in at Starbucks. I don’t recommend :(
Atmosphere: 1
Food: 3
Service: 1
Connor Estrella
came to the cnu location 30 minutes before i had to be at the gym and was still 30 minutes late to the gym. sat in the drive thru for a minimum of 40 minutes and the staff wouldn't acknowledge me at the window. would never come back
Atmosphere: 1
Food: 3
Recommended dishes: Sandwich
Shannon Taylor
I have been waiting in the drive thru line for 50 minutes. Do not come to this dunkin especially the drive thru line. They are either understaffed or not well trained on how to run this location. We were missing food items and our coffee was not made correctly. Absolute waist of your time.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Logan
The drive through is ridiculously slow. I even did a mobile order and left my house 20 minutes early and was still late for my kids to get to school.
Service: 1
Will Collings
Never have donuts ready in the morning, but always ready with an attitude if you order more than a coffee. Do better
Went Thur drive Thur and order a Bagel…. Felt like a hockey puck… had to go in the TRASH and this isn’t the 1st time I have had to trash my order
Atmosphere: 1
Food: 1
Service: 1
Good coffee, good food, and especially friendly efficient service!
This location is a consistent disappointment. Whether it’s waiting in a drive through line that never moves, or they ask you to come inside instead of the drive through because it’s a “shift change” (?), or- if everything goes fine and you actually get an iced coffee/latte- it just tastes like old milk.
This is why so many people go to Starbucks instead of here. Whoever owns the Dunkin' locations in this area needs to reevaluate and figure some stuff out. ALWAYS slow service, out of stock of items, and absolutely ZERO consistency on preparing drinks, they will taste/look different every single day. Your surrounding community continues to be disappointed in ALL of our local locations.
Atmosphere: 1
Food: 1
Service: 1
Staff are pleasant and agreeable. Drinks are made with confidence, precision and speed, showing a knowledge of the menu that can be lacking at other stores.
The atmosphere is really cute being a small corner store in the middle of a shopping center.
Food is also made well and they are willing to make reasonable accommodations on a food item to adjust for personal preference.
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed with my experience at this location. I spent nearly five minutes in the drive-thru, only to be informed by an employee that they were out of the chicken wrap I had ordered. The menu specifies that the wrap contains grilled chicken, roasted peppers, and cheese. As a substitute, I was offered a turkey sausage wrap. I assumed the protein would be the only change, but when I received my meal, it was just a turkey sausage wrap with cheese—no peppers or any of the other ingredients that were originally expected. That was definitely not what I wanted, and I decided to give it to my furbaby instead.
This location is frequently out of specific items, which has been a consistent issue.
Atmosphere: 1
Food: 1
Service: 1
The women working there were busy but were super helpful and accommodating still! So clean so cute!!
Atmosphere: 5
Food: 5
Service: 5
This Dunkin location never fails to mess up my order. I love Dunkin, but this location is not the best when it comes to accuracy.
Atmosphere: 3
Food: 3
Service: 1
Found glass in my Boston Cream donut. I tried reaching out to the location multiple times but only received the generic message saying someone will reach out. Wasn't even asking for a refund, just wanted the location to be aware and acknowledge they need to work on their training and sanitation. I normally would not leave a bad review or even reach out to customer service, but having glass in you food is extremely concerning as someone could have gotten seriously injured. Dunkin in general has gone extremely down hill in quality and service since this is not my first issue from this location and several other locations, but I still liked going there to get a bunch of donuts for my coworkers since I work at CNU and it was super convenient. Ended up having to throw away the entire batch just incase there was glass in the other donuts as well.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. It doesn’t matter what time of day you go, or how many cars are in front of you, you can expect to wait for 30-45 minutes. They have definitely lost me as a customer.
I adore stopping at this location considering the convenience of its placement and the shops around it, but recently I’ve noticed something I just cannot ignore. The management of this location seems to be checked out and unwilling to properly train or assist their staff. Just today, I noticed a new employee running around the store, doing the absolute best she could, with the manager lazing around… walking to the back… not greeting a single customer or even looking at them upon them entering the store… It’s upsetting to see. I genuinely feel terrible for the employees that actually put forth the effort.
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
This is my second time here and like the first time the service was bad. The staff pretend like you don’t exist. They didn’t even acknowledge a customer that came in after us for like 10min of him standing there. They just told us to order at the kiosk or wait. It took like 15min just for a donut and a coffee. It would’ve been faster to go and order in at Starbucks. I don’t recommend :(
Atmosphere: 1
Food: 3
Service: 1
came to the cnu location 30 minutes before i had to be at the gym and was still 30 minutes late to the gym. sat in the drive thru for a minimum of 40 minutes and the staff wouldn't acknowledge me at the window. would never come back
Atmosphere: 1
Food: 3
Recommended dishes: Sandwich
I have been waiting in the drive thru line for 50 minutes. Do not come to this dunkin especially the drive thru line. They are either understaffed or not well trained on how to run this location. We were missing food items and our coffee was not made correctly. Absolute waist of your time.
Atmosphere: 1
Food: 1
Service: 1
The drive through is ridiculously slow. I even did a mobile order and left my house 20 minutes early and was still late for my kids to get to school.
Service: 1
Never have donuts ready in the morning, but always ready with an attitude if you order more than a coffee. Do better
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese
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