Found glass in my Boston Cream donut. I tried reaching out to the location multiple times but only received the generic message saying someone will reach out. Wasn't even asking for a refund, just wanted the location to be aware and acknowledge they need to work on their training and sanitation. I normally would not leave a bad review or even reach out to customer service, but having glass in you food is extremely concerning as someone could have gotten seriously injured. Dunkin in general has gone extremely down hill in quality and service since this is not my first issue from this location and several other locations, but I still liked going there to get a bunch of donuts for my coworkers since I work at CNU and it was super convenient. Ended up having to throw away the entire batch just incase there was glass in the other donuts as well.
Atmosphere: 1
Food: 1
Service: 1
Melissa Greer
Horrible customer service. It doesn’t matter what time of day you go, or how many cars are in front of you, you can expect to wait for 30-45 minutes. They have definitely lost me as a customer.
Casey Wilson
I adore stopping at this location considering the convenience of its placement and the shops around it, but recently I’ve noticed something I just cannot ignore. The management of this location seems to be checked out and unwilling to properly train or assist their staff. Just today, I noticed a new employee running around the store, doing the absolute best she could, with the manager lazing around… walking to the back… not greeting a single customer or even looking at them upon them entering the store… It’s upsetting to see. I genuinely feel terrible for the employees that actually put forth the effort.
Atmosphere: 2
Food: 4
Service: 3
Kalea Saenz
This is my second time here and like the first time the service was bad. The staff pretend like you don’t exist. They didn’t even acknowledge a customer that came in after us for like 10min of him standing there. They just told us to order at the kiosk or wait. It took like 15min just for a donut and a coffee. It would’ve been faster to go and order in at Starbucks. I don’t recommend :(
Atmosphere: 1
Food: 3
Service: 1
Connor Estrella
came to the cnu location 30 minutes before i had to be at the gym and was still 30 minutes late to the gym. sat in the drive thru for a minimum of 40 minutes and the staff wouldn't acknowledge me at the window. would never come back
Atmosphere: 1
Food: 3
Recommended dishes: Sandwich
Shannon Taylor
I have been waiting in the drive thru line for 50 minutes. Do not come to this dunkin especially the drive thru line. They are either understaffed or not well trained on how to run this location. We were missing food items and our coffee was not made correctly. Absolute waist of your time.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Logan
The drive through is ridiculously slow. I even did a mobile order and left my house 20 minutes early and was still late for my kids to get to school.
Service: 1
Will Collings
Never have donuts ready in the morning, but always ready with an attitude if you order more than a coffee. Do better
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese
Sarah O’Dorisio RT-R-MR
This location has a sign that they are understaffed. Service is slow
Atmosphere: 4
Food: 4
Service: 3
Amanda Ramirez
I went into the CNU Dunkin location and was told by the employee at the counter that there was no difference between a macchiato and a cappuccino, when I specifically wanted a blended macchiato. He spoke over me after cutting me off, with incorrect information. Management, I highly suggest you re-educate your staff on both your product AND their customer service skills. No wonder you stay standing with a 2 star review rating.
Prolonged staff Waiting in Drive-thru for 50min In front, there is only one car Please hang out and provide Traffic around the newe
Atmosphere: 1
Food: 1
Service: 1
Avencia Ross
9/7/24 Update- rude! One person cleaning and two people playing around in the back touching each other. 5 minutes later after ordering one drink with nobody in front of me my drink comes back overflowing and sticky. She didn't offer me any napkins so I had to ask for some. She walked away and someone else handed me a bunch of napkins and shut the drive-thru window.
I'm clearly done with this Duniin until they change the staff...everyone is rude.
Update 7/2/21 still the slowest drive thru dunkin in Newport News. Ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Casual Covert
Did a mobile order, told us “ it just came in you have to go around to wait.” Had to come in to there being an issue with them being out of something and not being able to make our food. How would you be able to tell us? Were we supposed to just read minds? Also the lady prepping the food had an attitude issue. Like relax
Atmosphere: 4
Food: 2
Service: 1
thebestever F
Best glazed doughnuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins, Bacon Egg and Cheese
Melissa Suer
Tried to order munchkins at the drive thru just now. No customers even there. Person was very rude and not interested in working clearly. I simply asked what kinds of munchkins they have (it’s not posted) and was told “all of em “. I drove off. I’ll spend my money elsewhere
Found glass in my Boston Cream donut. I tried reaching out to the location multiple times but only received the generic message saying someone will reach out. Wasn't even asking for a refund, just wanted the location to be aware and acknowledge they need to work on their training and sanitation. I normally would not leave a bad review or even reach out to customer service, but having glass in you food is extremely concerning as someone could have gotten seriously injured. Dunkin in general has gone extremely down hill in quality and service since this is not my first issue from this location and several other locations, but I still liked going there to get a bunch of donuts for my coworkers since I work at CNU and it was super convenient. Ended up having to throw away the entire batch just incase there was glass in the other donuts as well.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. It doesn’t matter what time of day you go, or how many cars are in front of you, you can expect to wait for 30-45 minutes. They have definitely lost me as a customer.
I adore stopping at this location considering the convenience of its placement and the shops around it, but recently I’ve noticed something I just cannot ignore. The management of this location seems to be checked out and unwilling to properly train or assist their staff. Just today, I noticed a new employee running around the store, doing the absolute best she could, with the manager lazing around… walking to the back… not greeting a single customer or even looking at them upon them entering the store… It’s upsetting to see. I genuinely feel terrible for the employees that actually put forth the effort.
Atmosphere: 2
Food: 4
Service: 3
This is my second time here and like the first time the service was bad. The staff pretend like you don’t exist. They didn’t even acknowledge a customer that came in after us for like 10min of him standing there. They just told us to order at the kiosk or wait. It took like 15min just for a donut and a coffee. It would’ve been faster to go and order in at Starbucks. I don’t recommend :(
Atmosphere: 1
Food: 3
Service: 1
came to the cnu location 30 minutes before i had to be at the gym and was still 30 minutes late to the gym. sat in the drive thru for a minimum of 40 minutes and the staff wouldn't acknowledge me at the window. would never come back
Atmosphere: 1
Food: 3
Recommended dishes: Sandwich
I have been waiting in the drive thru line for 50 minutes. Do not come to this dunkin especially the drive thru line. They are either understaffed or not well trained on how to run this location. We were missing food items and our coffee was not made correctly. Absolute waist of your time.
Atmosphere: 1
Food: 1
Service: 1
The drive through is ridiculously slow. I even did a mobile order and left my house 20 minutes early and was still late for my kids to get to school.
Service: 1
Never have donuts ready in the morning, but always ready with an attitude if you order more than a coffee. Do better
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese
This location has a sign that they are understaffed. Service is slow
Atmosphere: 4
Food: 4
Service: 3
I went into the CNU Dunkin location and was told by the employee at the counter that there was no difference between a macchiato and a cappuccino, when I specifically wanted a blended macchiato. He spoke over me after cutting me off, with incorrect information. Management, I highly suggest you re-educate your staff on both your product AND their customer service skills. No wonder you stay standing with a 2 star review rating.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Prolonged staff
Waiting in Drive-thru for 50min
In front, there is only one car
Please hang out and provide Traffic around the newe
Atmosphere: 1
Food: 1
Service: 1
9/7/24 Update- rude! One person cleaning and two people playing around in the back touching each other. 5 minutes later after ordering one drink with nobody in front of me my drink comes back overflowing and sticky. She didn't offer me any napkins so I had to ask for some. She walked away and someone else handed me a bunch of napkins and shut the drive-thru window.
I'm clearly done with this Duniin until they change the staff...everyone is rude.
Update 7/2/21 still the slowest drive thru dunkin in Newport News. Ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Did a mobile order, told us “ it just came in you have to go around to wait.” Had to come in to there being an issue with them being out of something and not being able to make our food. How would you be able to tell us? Were we supposed to just read minds? Also the lady prepping the food had an attitude issue. Like relax
Atmosphere: 4
Food: 2
Service: 1
Best glazed doughnuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins, Bacon Egg and Cheese
Tried to order munchkins at the drive thru just now. No customers even there. Person was very rude and not interested in working clearly. I simply asked what kinds of munchkins they have (it’s not posted) and was told “all of em “. I drove off. I’ll spend my money elsewhere
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