Dunkin'

12425 Warwick Blvd, Newport News
(757) 597-0010

Recent Reviews

Crystal W

Coffee watered-down

Atmosphere: 4

Food: 3

Service: 2

Donna C

Skipping food at this location for a while. Hash browns are always burnt on the outside and raw on the inside, and never crispy. Had a long hair in our “crispy” (actually soggy) bacon snacker today which is the last straw. Didn’t see any hair nets in use so I suppose that’s the risk you take. Drinks are hit and miss, it doesn’t seem like the same recipe is used every time - the amount of milk in my iced coffee varies widely even when ordered the same way.

Atmosphere: 3

Food: 1

Service: 3

Bilal Abdullah

It's the bee's knees

Maria Jones

I've been loyal to this Dunkin for a couple years now and have seen lows and highs, but today I really felt the need to give them a shout out. I had a mobile order, I usually pick it up at the drive thru but today, I walked in simply because it seemed that they got swarmed with about 15 cars all at once.My car just wouldn't fit.Anyway, I walked in, got my order within 3 minutes or so, said hello to my usual peeps and headed out. In that 3 minutes or so I observed the staff working like a well-oiled machine. Friendly, focused, efficient.Upon me walking out, I saw a white Highlander that was near the end of the line I mentioned pulling up to the window. I don't know how they did it, but they did it! They were shuffling through all these orders/cars with what seemed like much ease. I know how stressful these "swarms" can be, especially when you have a handful of people in the lobby, and they all just seemed very focused and still wore smiles.You guys are incredible and deserve a big pat on the back(and probably a raise). Your hard work does not go unnoticed. :)-much love, "mobile order for Maria" (and the pups)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

AbyssIIIVIIX

Keep Whitney!!!! Fire the rest of the staff full of retards ... couldn't put together a 3 piece puzzle. Has to be losing money

Rae Stevenson

Warm & good donuts with a great selection of $ 15.99. Well worth the trip. ??????

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

B B

This is the worst Dunkin. Also horrible service and today my sausage egg and cheese croissant came with no egg. And as usual someone with no personality at all to serve the guests.

Atmosphere: 1

Food: 2

Service: 1

Kelly Crandall

My favorite coffee spot!

Chispa Berdad

Food was really good, and the service wasn't all that bad. Best of all is the coffee, prepared to perfection, and just as I ordered it. Try this place. You'll like it I think.

Atmosphere: 3

Food: 5

Service: 4

Debbie Kirkland

Don't always have the pumpkin muffins I love.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Muffins

Laurel Kardison

Horrible. Will not help you with your order. Treat you with disrespect. Especially the manager girl. The worker tried to help me but she basically made him throw away my order. Avoid avoid avoid.

Atmosphere: 1

Food: 3

Service: 1

Dallen Delk

Good customer service, but they had none of the donuts my wife sent me to pick up.

Atmosphere: 4

Food: 2

Service: 5

Recommended dishes: Donuts, Sandwich

Humidlly

Went through the drive thru and the lady was mega rude for no

Atmosphere: 1

Food: 1

Service: 1

David Fox

Slow. Unfriendly. No communication. Just guess when your food is done and randomly choose a bag must be how we were to figure it all out.

Jake Heinrich

Ordered a dozen assorted donuts and received 9. Last I checked assorted was 12. Really incompetent service.

Atmosphere: 1

Food: 1

Service: 1

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