Firehouse Subs Jefferson

Great food and great faces to walk in and be served

Parking: Firehouse subs were really busy and other businesses as well so parking is hard to find which is ok because busy is good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

The customer service was great, as was the food!

Atmosphere: 5

Food: 5

Service: 5

Worst ever! Slices of plastic was all thru out my Steak and Cheese Sub. Snorkey guy also made sandwich, during which the other two thought it was funny to mimic an Evil laugh. Never Again. 0 Stars! Jessica, It would really be wonderful if something was truly going to be done about this. Rude, nasty and that nose ring, the hanging from one workers nose. The older guy, manager I'm guessing, lacks customer service skills.

Atmosphere: 1

Food: 1

Service: 1

Food was tasty and well prepare. Staff greeted us when we entered the restaurant.

Atmosphere: 5

Food: 5

Service: 5

Good food 🤤

Atmosphere: 5

Food: 5

Service: 5

Food is good. Y’all need to get a new driver ASAP before he kills someone. Drives like a total maniac

Food: 5

Excellent people and everything is always fresh.

Atmosphere: 5

Food: 5

Service: 5

This was my first and last time eating here. The sub was absolutely disgusting. It smelled exactly like hospital food! I took one bite and spit ot out. 41$ for 2 subs, 2 chips and 2 drinks. We threw both subs away and went next door for a burger. It was not busy, only one other couple was there yet all tables were dirty! Don't waste your money!

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Chips

Changing my 5 stars to 1. This place Used to be amazing and my go to. Not anymore
Now you pay $16 for a large sub with 2 slices of meat and some toppings. New workers are not good and manager who is usually pleasant was not at all pleasant today. Hubby Ordered a large club on a sub in the store for me. It got rung up as a hook and ladder. Bacon was missing he had to go back to get that. When i got the sub the Bread was soggy to the point where it just fell apart when i tried to eat it. So disgusting. Usually not like this at all. There was little meat on it definitely not nearly as much as i have got in past orders. It felt like i was just eating bread and mayo. Not only that meat is usually in whole pieces and it was all shredded up into little pieces this time. The whole sub looked messy as if someone just beat it up and threw it on the sub. There was only 2 tomatoes on the whole large sub very little lettuce no onions which usually come on it i asked for an additional topping- banana peppers well it wasn’t even on there. I called twice & the phone went straight to voicemail as if it wasn’t even on. Called later and the assistant manager picked up told me to bring it in and it would be remade I brought it in myself and the same person who made it the first time remade it again. ( she was nice i just don’t feel she even knew what she was doing). I Watched her toast the bread when i requested the bread to not be toasted. She then told me sorry it has been a long day. She packed it up just to realize she forgot the bacon again. She asked if i wanted the olives that comes on the sub mind you olives don’t even come on a club on a sub so that was weird. She also tried to justify the first sub saying that the meat naturally shredded into tiny little pieces like come on lady. I am understanding it may just be a bad day but what i experienced was just awful. I have had this same sub before from here multiple times and it has never been this bad. When i was finally handed the remade sub again no meat literally one slice of ham one slice of turkey and 2 pieces of bacon i went back handed it to the assistant manager he looked at it & made a look as if he knew exactly why i returned it he then asked her how much meat goes on she said “8 ounces go on” the assistant manager then goes ahead and says oh ok yea that’s right that is how much is supposed to go on well i promise you i did not get no 8 ounces of meat maybe 3 ounces if that and when looking at the sub you can clearly see that. You can’t tell me one slice of ham and turkey & 2 small pieces of bacon makes 8 onces of meat. I got fed up and asked for a refund. No way i am paying almost $16 for 1 piece of ham and turkey & 2 pieces of bacon with bread and some toppings. Me & hubby drove 16 minutes just to come here i am 8 months pregnant on bed rest & my husband isn’t even feeling good. This experience was so awful really overrides every other good experience i have had here. I am not coming back here again & i don’t recommend this location to anyone. Love what firehouse subs stand for as we are a military family and appreciate others of service but this store is not a good reflection of good service and quality food.

Atmosphere: 3

Food: 1

Service: 1

Always great food And service! Very friendly staff.

Parking: Plenty

Atmosphere: 5

Food: 5

Service: 5

The meatball sub had was the most artificial tasting meatballs I ever had. Overpriced for mediocre food

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Meatball

So good my cat fell in love with the bag it came in. See posted pictures for reference. 😻😹😸

Food: 5

Recommended dishes: Firehouse Steak & Cheese

Excellent customer service.

Atmosphere: 5

Food: 5

Service: 5

Very nice place. The staff were very professional and helpful. Showed me how to order the special in the app for more savings.best tasting sub i ve had from a firehouse

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Food always hot & delicious. Staff helpful, willing to adjust ingredients. Steak&cheese wonderful!Love it!!!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: New York Steamer, Steak Sub with Chips and Drink, Hero Sub, Italian, Smokehouse Beef & Cheddar Brisket, Hook and Ladder Sub, Firehouse Steak & Cheese