Hong Kong Chinese Restaurant

OMG, I used to love chinese food but not after today. We dined in this evening, the food was good until I saw a baby cockroach in my lo mein. It made me feel sick to my stomach since I ate 3/4 of the way. My wife took the food back to the cashier/manager and said their a bug in our food. He took the lo mein and dump it away fast without asking us nor appologizing. I felt gross and ran to the restroom then puked. My wife ran after and checked on me to see that I was ok, but the cashier/manager didn't seem to care. After a while, I came out of the restroom, faced the manager and said all I want is to have some good food, what you have done there was not sanitary. All he replied back was "It was never happen before." I can refund you $12.50, but we spend about $40 of food. Not even a formal APPOLOGY nor saying my bad or say sorry about what happen. What more important to me, it is all about respect the customers, he should have responsed back to me with an appology, not about the stupid refunding the money and tried to keep it it cool. If I was not calm at that moment, I could have taken picture of the baby cockroach in my lo mein, and post it all over the internet, then reported them already to the environmental health department (EHD). I am not upset, I just felt disappointed that how the cashier/manager of this place responsed to me just so normal like nothing happen, no shock nor surprise to him. I am writting this message just hope the message could reach out to owner, and hope the owner could look into his or her restaurant. This Hong Kong Chinese restaurant on Oyter Point, in Newport News, needs improve the cleanliness and carefully prep the food safe for everyone to eat, and most important, to re-train the staffs treat customer with care and respect.
I have fath in you, change it, improve it, treat customer with respect, don't give it a bad name or bad reputation.
B.K.

Atmosphere: 2

Food: 1

Service: 1

Good food.

Atmosphere: 5

Food: 5

Service: 5

Didn’t even read the clear instructions i left. I’ll never go back. Not worth it

Atmosphere: 1

Food: 2

Service: 1

Most of the time this place is decent. This time it was horrible. We usually don't come here later in the day and I won't ever again. The food was horrible. The orange chicken tasted like it was cooked earlier in the day. The chicken fried rice was rubbery and flavorless. My cheese wontons were old like they were cooked yesterday. It will be a long time before I tried them again. I'll probably come around lunch time.

Atmosphere: 2

Food: 1

Service: 2

Super china is much better

The rice was bland the noodles were dry. This was the worst Chinese American food I’ve ever had, this place has been going down hill…made my stomach upset this time. And the prices are not consistent.

Atmosphere: 1

Food: 1

Service: 3

Hot and perfect every time. Enough for me for days ?

Atmosphere: 5

Food: 5

Service: 5

Hot and perfect every time. Enough for me for days ?

Atmosphere: 5

Food: 5

Service: 5

I ordered here twice! The staff was prejudice and rude!

Atmosphere: 4

Food: 3

Service: 1

Very fast and good there’s not many good Chinese restaurants anyone but this is my family’s go

Atmosphere: 5

Food: 5

Service: 5

This is the best Chinese food around! We have been ordering from here for 20 years! Yummy!

Atmosphere: 3

Food: 5

Service: 4

We use to frequent this place often until I order chicken chow mein and found a roach inside my fried noodles. Will never go again.

Atmosphere: 1

Food: 1

Service: 1

Im writing this from my bathroom floor, holding my stomach, rocking back and forth between vomiting.This place gave me the worst food poisoning of my life.There rice is dry af too.

Atmosphere: 1

Food: 1

Service: 1

Very quick service and great food. Their fried rice is pretty good along with there sweet and sour chicken. Great texture and the sauce is the bomb dot com.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fried Rice, Sweet & Sour Chicken, Beef

Food had no flavor and was burntIt was like they were rushing to put my food

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Beef Egg Foo Young