KFC

12104 Jefferson Ave, Newport News
(757) 249-1610

Recent Reviews

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frances hill

Nice hot n fresh

Atmosphere: 5

Food: 5

Service: 5

Kevin Hutchinson

Shut this place down, employees obviously don't value their jobs.

Atmosphere: 1

Food: 1

Service: 1

Erin Lake

Old grease or something with these fries, they look and taste terrible. Chicken was fine, I just should have picked a different side

Atmosphere: 3

Food: 2

Service: 5

Æn Weltschmerz - Puckett

When did we normalize that crappy service was ok? The staff is not service oriented at all and every single time they miss something in my order. Don't go here.

Kimberly Young

It looked like a tiny pigeon leg. The chicken was so dried up, i could hardly eat it and the biscuit was so hard. I try to cut it in half it into pieces. They had no butter for the biscuit. I will never eat here again. An Air Force Vietnam Veteran. My puppy liked it. Smiles.

Atmosphere: 1

Food: 1

Service: 1

Karmen Sánchez

I ask for a 2 pc & 3pc combo, get my right amount of pieces in each combos but when I check the receipt, they charge me for a 2 pc and for a 4 pc combo. I was in a hurry so I didn't have the chance to complain. The guy in the drive-thru window was unfriendly and had a face like he didn't want to work that day. 4/22/2025 around 7:00 pm Mash potatoes not fresh and the chicken neither.

Atmosphere: 2

Food: 3

Service: 1

Toris Starks

Food wasn't done Chicken was raw on the inside paid for what I didn't open terrible experience staff is rude if you want kfc I wouldn't go to this

Atmosphere: 1

Food: 1

Service: 1

Richard Martin

Unfortunately KFC has completely hit rock bottom. It used to be a favorite of mine, but the last three times (I kept trying) I purchased - the food has been too dry to eat. I think it sits under the heat lamp all day or something. I am finally done and will never go back. It's not the KFC of my younger days!

Atmosphere: 2

Food: 1

Service: 2

sis burns

I tried to order the wing meal and I was told oh. We don't have that then. I was told we don't sell that because people complain that the wings are not big enough for the amount of money. It doesn't matter what they think it's what I think.
So I laughed without getting anything.

Atmosphere: 1

Food: 1

Service: 1

Jerrell Hoggard

The price for 8 pc.original.the kicker was $27.00 no receipt smh

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Chicken

MICHAEL WILLIAM THOMAS

This is really not delicious

Atmosphere: 2

Food: 1

Service: 1

Keith Richmond

I’m amazed this location is even in business any more. Always dead, extremely long waits for the order, watered down soda, they got rid of the popcorn chicken for the disgusting chicken nuggets that…. Aren’t even really nuggets just chunked chicken. They really need to have corporate come in and either take over this location or shut them down!

Atmosphere: 1

Food: 1

Service: 3

Nev Mal

I went to drive through, even though she literally repeated the order order back to me they still managed to screw it up and I didn't realize until I got home. Won't be going back.

Atmosphere: 2

Food: 3

Service: 1

Gloria Bobb

I placed on online order for a chicken pot pie. My son picked up the order but didn’t check any of the food before leaving KFC. After opening the chicken pot pie box, I was in complete shock. It is overcooked/burnt!!!! Someone should have checked the food before allowing it to be served to ANYONE. I know that I will not receive reimbursement but this is completely unsatisfactory.

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Chicken Tender

Shalom Jireh T.

FOOD WAS GREASY, BARELY HOT. AND THEY'VE GOTTEN SI BAD THEY DON'T GIVE REFUNDS BECAUSE TOO MANY PEOPLE KEEP COMING BACK WITH UNACCEPTABLE FOOD WANTIBG REFUNDS. ( SO SAID A CUSTOMER N EMPLOYEE.) The Colonel should pay them a visit and scare them into cooking right or shut them down. Attitudes are sarcastic and belligerent. The Kentucky on Jefferson near Patrick Henry Mall is better all the way around!!

Atmosphere: 1

Food: 1

Service: 1

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