I didn't receive my food due to a error in their system, but the money was taken off my card & the manager was so nonprofessional it didn't make any sense. The supervisor/management need a class in common courtesy.
Atmosphere: 1
Service: 1
Eric Wooden
Poor service. No biscuits. No substiutions. Full price
Atmosphere: 1
Service: 1
Michael Kemble
I Been Here At This Reasturant Twice and TherecIs No One At The Front Counter Both
Atmosphere: 1
Service: 1
Ashley Coleman
The gentleman who took my order was very kind, but the manager seemed on the defensive and had a rude way about her. I could tell that she was impatient because the lobby was closing soon and she was ready for us to leave. The manager overheard me telling the young man who took my order about how one of the other employees charged me for a drink a few days prior when I asked for a courtesy cup. I inquired if the young lady who charged me was a manager and the actual manager thought I was talking about her so she stood next to the young man then said, "Yes, I am a manager". I guess she thought I was complaining about her. When the young man told her which employee I referring to and the situation, she said, "Oh, we don't have courtesy cups," but she said it with a rude undertone. Also, I overheard her talking to one of the other workers about me in the back about the cup situation, and the worker looked towards me, then the manager said, "Yeah, sorry can't help you (regarding the courtesy cup). The food was good but the service could be better. There is a way to tell customers about store policies without being rude about it. The young man who took my order was very much a gentleman. I probably won't go there for a while, but if I ever patronize them again, I hope he will be the one who takes my order.
Atmosphere: 3
Food: 5
Service: 2
Daphine Moss
Went in around 1 was a wait of 24 minutes for pot pie cancel order
Atmosphere: 3
Service: 1
Justin T
Terrible service. Extremely slow. Employees couldn't care less about anything. Food is decent if you actually get it.
Atmosphere: 1
Food: 5
Service: 1
Jim Heath
Order was wrong and was told they didnt have what was missing but it turned out they did just didnt want to make it
It was raining, I don't even go to the counter anymore. I love the kiosk, I pick what I want and can see the price, take my time and wait for my name to be called. Great location for different restaurants.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken, Cole Slaw, French Fries
Sheila Stewart
Had to wait for chicken but it was well worth it?
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Fried Chicken, Cole Slaw
CANDY LUV
I want to let an employee at 5010 Mercury Blvd Newport News, Virginia. BROOKLYN! Know that she has very good customer services ?? ?! On Friday the 13th at 11:50am she took my order at the drive thur and she was nothing but pleasant with a wonderful personality. I have almost 167,000 follows and thank you BROOKLYN! for showing that you care and appreciate your customers! Awesome Job! ?
Atmosphere: 5
Food: 5
Service: 5
Mae Gayle
Always on point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Kevin Williams
Terronda was at the drive thru window. Was placing the order for a handicapped passenger who needed some clarity on the menu. Even when placing the order (at the menu speaker) you could hear the rude attitude in her voice. She was very short and sounded annoyed at the questions. It only got worse when I pulled up to the drive thru window. I greeted her and she responded rolled her eyes then closed shut the window and walked away. She returned with the food. Told her I didn't appreciate her rudeness. She responded by waving me off like an annoying bug. Never again.
I didn't receive my food due to a error in their system, but the money was taken off my card & the manager was so nonprofessional it didn't make any sense. The supervisor/management need a class in common courtesy.
Atmosphere: 1
Service: 1
Poor service. No biscuits. No substiutions. Full price
Atmosphere: 1
Service: 1
I Been Here At This Reasturant Twice and TherecIs No One At The Front Counter Both
Atmosphere: 1
Service: 1
The gentleman who took my order was very kind, but the manager seemed on the defensive and had a rude way about her. I could tell that she was impatient because the lobby was closing soon and she was ready for us to leave. The manager overheard me telling the young man who took my order about how one of the other employees charged me for a drink a few days prior when I asked for a courtesy cup. I inquired if the young lady who charged me was a manager and the actual manager thought I was talking about her so she stood next to the young man then said, "Yes, I am a manager". I guess she thought I was complaining about her. When the young man told her which employee I referring to and the situation, she said, "Oh, we don't have courtesy cups," but she said it with a rude undertone. Also, I overheard her talking to one of the other workers about me in the back about the cup situation, and the worker looked towards me, then the manager said, "Yeah, sorry can't help you (regarding the courtesy cup). The food was good but the service could be better. There is a way to tell customers about store policies without being rude about it. The young man who took my order was very much a gentleman. I probably won't go there for a while, but if I ever patronize them again, I hope he will be the one who takes my order.
Atmosphere: 3
Food: 5
Service: 2
Went in around 1 was a wait of 24 minutes for pot pie cancel order
Atmosphere: 3
Service: 1
Terrible service. Extremely slow. Employees couldn't care less about anything. Food is decent if you actually get it.
Atmosphere: 1
Food: 5
Service: 1
Order was wrong and was told they didnt have what was missing but it turned out they did just didnt want to make it
Atmosphere: 1
Food: 4
Service: 1
Good food without attention
Atmosphere: 5
Food: 5
Service: 5
I was disrescepted for no reason
Atmosphere: 1
Service: 1
I love it I recommend it
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was raining, I don't even go to the counter anymore. I love the kiosk, I pick what I want and can see the price, take my time and wait for my name to be called. Great location for different restaurants.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken, Cole Slaw, French Fries
Had to wait for chicken but it was well worth it?
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Fried Chicken, Cole Slaw
I want to let an employee at 5010 Mercury Blvd Newport News, Virginia. BROOKLYN! Know that she has very good customer services ?? ?! On Friday the 13th at 11:50am she took my order at the drive thur and she was nothing but pleasant with a wonderful personality. I have almost 167,000 follows and thank you BROOKLYN! for showing that you care and appreciate your customers! Awesome Job! ?
Atmosphere: 5
Food: 5
Service: 5
Always on point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Terronda was at the drive thru window. Was placing the order for a handicapped passenger who needed some clarity on the menu. Even when placing the order (at the menu speaker) you could hear the rude attitude in her voice. She was very short and sounded annoyed at the questions. It only got worse when I pulled up to the drive thru window. I greeted her and she responded rolled her eyes then closed shut the window and walked away. She returned with the food. Told her I didn't appreciate her rudeness. She responded by waving me off like an annoying bug. Never again.
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