KFC

5010 Mercury Blvd, Newport News
(757) 827-3246

Recent Reviews

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Carmen Narvaez

This place hasn't seen a cleaning crew in a while, there are chicken bones all over the floor. Sticky tables and on the monitor to order the food.

Robert Dorsey

Not gonna lie, today is the second day in a row I paid for extra sauces to be included with the sauces that comes with meals and didnt even get a single one.

Atmosphere: 3

Food: 2

Service: 3

THE MAN WITH THE PLANS AUTO REPAIR

Ordered special in received text 2 piece white combo for 5.99

Atmosphere: 5

Food: 5

Service: 5

Kitty McHale

They're always so damn slow no matter what time I'm picking up. Half the employees are rude as well I usually refuse to do picking ups from this store

Atmosphere: 3

Food: 5

Service: 1

Chyenne Dennis

They really should be shut down the food is never fresh and they’re really rude

Food: 2

Service: 1

Shawnna Faison

rude .

Melynda Gwaltney

The food was good but didn't get any breast with my 8 pieces meal

Atmosphere: 4

Food: 4

Service: 3

Robert Berkley

I have always enjoyed their food, so when I'm in the area I stop by. Their chicken and sides are pretty good.

Atmosphere: 4

Food: 5

Service: 5

VERITAS

I usually purchase every Tuesday the dark meat bucket and experience one of two things. They never have any dark meat available (5:00 p/m.) and the employees can't count to eight.; just to seven pieces. Poorly trained and managed!!

Food: 3

Service: 1

Charles Bailey

Watch your card, certain members will write down your number.

Atmosphere: 4

Food: 5

Service: 2

Juliette Parker

The employer that serviced me was very cold and not friendly. He just took my order and payment with no kind of friendly attire. I guess it is just a job.

Atmosphere: 2

Food: 5

Service: 2

Malik Williams

I ordered chicken tenders and potato wedges through the KFC app at this location. When I got there, I was told they were out of wedges and was given soggy fries instead. The fries weren’t even close to being an equal replacement — they were terrible. If you really want some good wedges, go to Wendy’s during breakfast hours. This location is trash.

Atmosphere: 1

Food: 1

Service: 1

Shelly

This location customer service sucks! They talk to you anyway kind of way at the drive thru as if you’re an inconvenience for them. If you don’t like your job , quit! No home training..

Atmosphere: 1

Food: 1

Service: 1

Frank Sanchez

At 8:31 on a Sunday evening cashier italia the short chunky cashier was very disrespectful and rude servicing us i will never visit this KFC again due to the disrespect and rudeness she displayed Colonel Sanders would be very disappointed. Does not exemplify KFC values

Atmosphere: 1

Food: 4

Service: 1

Shenay Lewis

I will not be returning to this KFC location. Every time I visit, the service and quality fall short of the KFC name and mission of “to serve finger lickin’ good food at a fast pace, with a smile, in a way that leaves every customer satisfied.”

I placed an online order that showed as “ready” in the app, but when I arrived no one was at the front counter. After waiting, someone finally came out to assist me. I was also told this location doesn’t carry honey garlic sauce on the wings—even though it was listed as an option in the app. When I got home, none of the sauces I requested were included, and the gravy I paid extra for was also missing.

The customer service and efficiency at this location are not up to par.

Suggestions for improvement:

Keep the app updated with accurate menu options.

Greet customers promptly upon arrival.

Double-check orders before handing them out to ensure all items are included.

Atmosphere: 4

Food: 4

Service: 1

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