KFC

5010 Mercury Blvd, Newport News
(757) 827-3246

Recent Reviews

Gerardo Gomez

Dining lobby closed at 8

Service: 1

SmokeDecent Official SMA

I ordered a 8 piece family meal and they didn't give me the biscuits that came with it, the biscuits were the main reason I chose to go there. I called and called because I couldn't immediately run back to the KFC but I never got an answer, I literally called like 20 times, it's like they knew they messed up my order and we're not tryna own their mistake smh

Corey Merritt

Absolutely horrible service. The guy working the window is more worried about playing with the other employees over making sure the orders are correct. I had to repeat my order multiple times because he was getting distracted. Then I get my food and I get the wrong sides but my receipt has the correct sides. I tried to call back up there to get it squared away but they did not answer the phone. I even had to wait to get someone else's attention just so I could get sauce for my strips.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Fried Chicken

Danyal Pettee

Went through the drive thru... no greeting just the a short order whenever in a I dont care tone followed by want to round up today... seeming for no reason... at the window just took the money and then failed to provide the incorrect change anyway... handed me bag and closed window... a very cold experience and no

Atmosphere: 1

Food: 2

Service: 1

Andres Salazar

Food to expensive 12 piece meal 46 dollars.

Taina De La O Henriquez

Terrible customer service, they treat you badly, they make terrible faces when serving you.

Atmosphere: 1

Food: 5

Bryan Long

Found out I like the $20.00 fill up box. Plenty of food for me and my 14 yr old, and he ain't little.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, 3 PC Tenders Combo, 2 PC Drum & Thigh Combo, 12 Tenders Meal, 3 PC Chicken Box, Mashed Potatoes and Gravy, Coleslaw, 2 Spicy Chicken Sandwiches and 2 Regular Chicken Sadwiches, 12 Chicken Tenders, Crispy Chicken Sandwich, 8 Piece Family Fill Up, Crispy Colonel Box

Patricia Powell

I went here one night I don't know if I came the wrong time of night but the food was terrible,the chicken had no taste at all couldn'ttaste any season,the Cole slaw and mash potatoes were so bland.

Atmosphere: 3

Food: 1

Service: 2

desiree green

I am always very respectful to those in the service industry, especially those that handle your food. I often have rude encounters at this particular store, but it's the closest one to me. The young lady at the window was very rude and dismissive. When a customer complains about cold, old food you do not argue and give your personal opinion, you replace it. Do better in the service industry. If you don't like what you do, find a different job.

Food: 2

Service: 1

linda frasher

The chicken was over cooked and had been sitting for hoursVery dry. Won't be going

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Coleslaw

V Perez

Drinks taste mildewy. Cole slaw was not fresh...

Atmosphere: 5

Food: 3

Service: 5

Catrice Bess

I was missing things from my order but the young lady listened and corrected it all with a smile !!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Crispy Chicken Sandwich

Mona Carmon

Sometimes they forget that you're outside waiting on your

Atmosphere: 3

Food: 4

Service: 3

Carmen Melton

Pot pies were delicious. I had to wait cause i ordered so many, shock was fine. But, after 40 minutes, i asked about them and was given allot of attitude.

Atmosphere: 2

Food: 5

Service: 2

mike het

Great food, great service, as for atmosphere.. i used the drive thru.. so my car is average ?????.. Coleslaw is the best!!Oh and the famous bowl is awesome too, got to try it!

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Coleslaw

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