KFC
15496 Warwick Blvd, Newport News
(757) 887-1477
Recent Reviews
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Employee stood there talking on the phone while Im waiting 10+ minutes for an order
Didn't even look like KFC tenders. Even when I asked for fresh, they were hot but didn't have much breading or seasoning.
Atmosphere: 2
Food: 2
Service: 4
The manager was so mean to use
Atmosphere: 2
Food: 4
Service: 1
They had only original chicken…. No crispy. I have them my order and they repeated it back to me so I don’t understand how I got mashed potatoes instead of the coleslaw that I ordered.
Atmosphere: 2
Food: 2
Service: 2
The legs were so small, but the server was very nice.
Atmosphere: 5
Food: 4
Service: 5
The lady taking my order today was extremely disrespectful. I asked for a minute to look over the menu to help my son find something he’d like. She asked if we were ready yet 3 times within one minute. Keep in mind I’m the only person in the drive through. I was constantly being rushed and when I asked what sides they have I was told “they’re on the screen you’ve been looking at for 10 minutes”. I hadn’t been there even 5 minutes at this point. Before I could respond, it seemed like another lady took the intercom from her and was extremely nice and respectful and apologized for the first worker speaking to me. She was awesome. But I wouldn’t recommend going here until they get a grip on their staff.
Atmosphere: 1
Food: 5
Service: 1
2 things, 1- An associate told me that KFC is doing away with a military discount for veterans, only for active duty military members. Is that true? 2- it's the first time in many years I ordered extra crispy chicken, and I was disappointed. It wasn't like I remembered. The employees there are very friendly and on point. Thanks.
Atmosphere: 5
Food: 3
Service: 5
Continuously provide give me overcooked dried up wings that have been sitting for a period of time this is my second complaint
Atmosphere: 5
Food: 1
Service: 5
They were just playing around in the front at the drive thru window laughing at customers and took forever making the food.
Atmosphere: 1
Food: 2
Service: 1
Just left there and did not get my whole order.Than I tried to call and sometimes wrong with the phone number.Food was cold what I did get.That KFC is terrible.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Cole Slaw
Restaurantji Recommends
The best biscuits I have ever had at a KFC!!!!
Everything was amazing, especially the workers!!!!!
Atmosphere: 5
Food: 5
Service: 5
Got a some chicken was great!
Recommended dishes: Gravy
Great Fries! Delicious chicken tenders!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tender
As I dug into my mash I realized it’s nothing but powder. And I had 3 pieces of chicken in my famous bowl . Everytime I go there they are always out of something . Over it
Food: 1
Service: 1
There were several things that made this a bad experience. First, ordering in the app was an issue. When I placed my order in the app, I was charged three times. The first time I tried to order, I put my card in and hit place order only for an error message to be generated that there was a problem with my card. The second time, it took my card and when I hit place order there was no message but it did not show that the order went through. Third time I added the card to my profile and paid again. I checked my card activity, and there were 3 charges pending. Once I arrived at KFC, there was a wait and we asked for the manager. The manager said it only showed one order on their screen and that I should come back tomorrow if those additional charges are still there. The manager said I should ask for Ms. T and she would fix it. Waited on the food and had to remind the lady, with black hair braids, that I was missing the 10 piece chicken nuggets, after I checked the bag and saw 2 fries and 2 chicken sandwiches. Once I got home, I noticed that the chicken sandwiches were spicy and not the classic chicken sandwiches ordered in the app. My husband and I went back and talked with the manager about the wrong sandwiches. He told the ladies, preparing the food, to make 2 classic chicken sandwiches and replace a medium fry for us. He had to request the food twice to be remade. My husband and I were patient, however one of the female workers with black braids and an unprofessional attitude, stated very loudly that they should have checked the order before they left. She also asked loudly did we bring the other food back and proceeded to question the manager about us getting fries replaced that I paid for. Her attitude was very unprofessional and clearly she should not be working there. Another person was waiting in the lobby and whispered to me that you always have to check your order at this KFC. This female worker, with black braids, was argumentative with the manager and very loud and rude while other customers were in the lobby. Her attitude made this experience worse than what it had to be as a result we will not be returning.
Atmosphere: 1
Food: 2
Service: 1
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