Panera Bread

I wanted to share my experience because when someone chooses to eat at PANERA it is because of quality control, the fresh ingredients and customer service.. MOST importantly the process of your being prepared, fixed, and the checked for accuracy before being given to you.

I ordered a turkey and cheddar whole sandwich on tomato basil bread with the meat and cheese hot, but the tomatoes and red onions on the side… I am not sure if someone was not able to read or just carelessly made me a half sandwich and made it totally wrong.. but yes I was given a half of sandwich and paid for a WHOLE SANDWICH.. there was a team manager there that also displayed a face of total chaos and no order with a lot of college kids not have a clue of what they were making.

So yeah… TERRIBLE EXPERIENCE

Atmosphere: 1

Food: 1

Service: 1

I like the creamy chicken and wild rice soup! I get it once a week

Atmosphere: 4

Food: 4

Service: 4

Great American style restaurant. Great health food. Superb customer service.

Atmosphere: 5

Food: 5

Service: 5

The food is still good, but I don't like the new, more boring decorations.

Atmosphere: 4

Food: 5

Service: 4

Stood at the counter for 2 minutes to place my order. No one helped me. One employee walked right by me, not making eye contact or asking if I need help. Placed my order at the kiosk. My order came pretty quickly, but I don't like to be ignored. Restaurant was not busy.

Atmosphere: 4

Food: 5

Service: 1

No service - the one person behind the counter left me there without taking my order (and I was the only person in line).

No Internet. I stopped there to attend an online meeting. Connected quickly, but there was no Internet.

Service: 1

People who work there need to greet people and not make the customers initiate. Do better, say good morning and be polite! Prices are way too high. Not as relevant anymore.

Atmosphere: 2

Food: 1

Service: 1

The servings are hit or miss anymore. Sometimes they give you what you pay for and sometimes they don't. And what happened to the pumpkin muffin? It's pumpkin season! And they sold well. Are the stock holders really more important than the customers? Who gives you money? Them or us?

Atmosphere: 3

Food: 3

Service: 4

How do you put a bread bowl in a bag for a to go order and then not put the soup in the to go order. That's as asinine as serving someone a sandwich and you forgot everything in-between the bread.

Service: 1

Rotten avocado on my salad no bacon bits and very dry when I asked for extra cup of dressing the girl behind the counter almost threw it at me . When I went to the bathroom I saw the same girl leaving the stall and just existing the bathroom without washing hands.I was too hungry to fuss about food but the bathroom thing grossed me out and I had to leave a review

Atmosphere: 1

Food: 1

Service: 1

Don't bother coming later in the evening and expecting anything. Their hours say they close at 9pm, but what that means is that they soft-close at 8:30 and treat you like garbage if you expect anything past that.

I work late nights, like a lot of people do. I like having a place to go where I can unwind and relax, or do private work with free wifi. I'm not at Panera every day, like some regulars seem to be, but I visit it around twice a week, sometimes more.

And every single time, for well over a year, they've treated me very poorly once closing time approaches. It's late, I get that, and you want to leave, I get that too. I'm not unreasonable. I'm not complaining about customer service, or being waited on. I'm complaining about buying a drink from them, being handed a cup after being rung up, and then finding out that I can't fill it with anything but tap water from the bathroom sink, because they've already disassembled the drink machine.

They shouldn't sell customers something if they're not able to fulfill the sale. I'm not buying a plastic cup, I'm buying a drink, and until 9pm, I have every right to expect to be able to get that drink. It shouldn't matter if it's 8, 8:30, 8:45, or even 8:59.

I have no way of knowing what they're being asked to do on the back end. Maybe it's not their fault. I like most of the employees there, they seem like good people. But you will consistently get treated like a vagrant if you're there past a certain point. They act like they close at 8:30, and you're now lingering around and asking for things after closing time. That's a managerial problem. That's the fault of the managers. Whoever is in charge of handling the closing, that's their issue.

And it's not a Panera Bread problem, either, because other Paneras don't do this. I've been to others out of state, and they respect the 9pm closing time. The Panera Bread on Jefferson also doesn't start closing until their actual closing time at 9. It's just the CNU Panera that does this.

As someone who worked in retail a long time ago, it feels like someone is trying to cut corners. Like they're trying to leave the registers open, but they close off the kitchen, the drink machines, and everything else, so they can leave early. And while I can't prove that's happening, that is what it looks like. And that's dishonest. It's bad customer service. They shouldn't be taking carry-out orders, selling drinks and pastries, and then refusing to fulfill their end of the deal just because their shift is almost over.

tl;dr, if you work late shift or are just getting off of work at 7:30 or 8, don't bother with the CNU Panera. If you must have Panera food or atmosphere, go to the one on Jefferson instead. They actually stay open until 9, and don't treat you like a second-class citizen for ordering something at 8:35.

To the CNU Panera: Don't treat paying customers like this. If I walk into the door at 8:50, you're still open, and I should still be able to order a sandwich to go. I should still be able to use the drink machine if I buy a drink. It isn't unreasonable to expect a restaurant to serve me if they're still open, and it also isn't unreasonable to expect to be treated like a human being either. If you refuse to change your ways, then at least change your listed hours to say you close at 8:30, so that way you're honest about what people should expect if they show up at 8:45.

Atmosphere: 1

Food: 1

Service: 1

i got banned for absolutely no reason at all. if yu got shit to do, do ya self a favor and DONT GO TO THE ONE @ CNU!!!! The managers will put yu on the spot and they treat they customers like shit. i went in there and as soon as i stepped in, i ordered my coffee. i have a sip club membership. so after i went to the bathroom and then i went to go get my cup.....the manager on that shift acted like i aint order a coffee and stopped me from grabbing the cup myself. it took for her employee to say that i did order it. there's definitely some prejudicialness and a lil bit of racism involved and its MAD subtle but i noticed and two other ppl noticed and we left smh

Atmosphere: 5

Food: 5

Service: 1

Rude employees!

Service: 1

Food was well made and packaged. Used kiosk, so there was no service. Drinking cups were not available with the correct lid size. Parking is atrocious and not convenient to turn into the lane for the light when you leave.

Atmosphere: 3

Food: 5

Service: 1

Just rename it, St. Carbs hospital cafeteria food. That's how I feel about this restaurant. But, if you need an office to work at, when you are on vacation. This is the best place.

Atmosphere: 4

Food: 3

Service: 4