Scratch Bakery

Owner is short and rude.

I purchased the birthday cake and strawberry lemonade cupcakes. The cupcakes were not edible at all didn't taste fresh taste as though they were made one or two days before and they just threw some icing and toppings on top. One thing for certain two things for sure I LOVE cupcakes so to take a couple bites and had to throw them away I was heart broken lol. They use to be my go to spot guess I'll just eat the banana pudding instead and that's it.

Atmosphere: 2

Food: 1

Service: 2

I love Scratch Bakery! I always receive excellent service. 🥰

The cake here was horrible, it tasted all weird, almost like a plain sponge. Had the vanilla cupcake and that wasn't all that great either. It tasted like playdough. I don't know how this place got on food network.

Atmosphere: 5

Food: 1

Service: 5

Terrible customer service

Atmosphere: 1

Food: 3

Service: 1

The freshest tastiest cupcakes, I ever ate!

Atmosphere: 5

Food: 5

Service: 5

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster—not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified. The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM): - At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls. - At 3:00 PM, Scratch still had not returned the wedding planner's phone calls. - At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM. - Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route. - The cake arrived at 6:50 PM. - Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections. During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer’s schedule, cake cutting, the wedding planner’s priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule. Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time. In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner: - “Not having the cake at 10 o’clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator.” - “At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion.” - “We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don’t guarantee a specific time of delivery we give an estimated time for deliver.” - “When we spoke with your coordinator that superseded your preference.” - “At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business.” The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not “supersede” a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference. We are beyond outraged and disgusted by her dismissive and insulting response. The claim that she “met her obligation” is an attempt to avoid responsibility. She didn’t meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day. We are appalle