Starbucks

120 Ottis St, Newport News
(757) 874-6690

Recent Reviews

Sort by
Dani Daniels

Thank you Kayleigh for excellent customer service!

Service: 5

Familia GP

The staff were super friendly and efficient. They went out of their way to decorate a cup for my daughter's birthday!

Atmosphere: 5

Food: 5

Service: 5

Anthony

Management has been letting a homeless person hangout outside this establishment everyday for weeks. I don't think it's a great look to allow a homeless person to sleep in their outside seating.

Atmosphere: 1

Food: 3

Service: 4

fried chimichangas

Literally the only Starbucks where my drink tastes right every single time. They also make it right away, probably bc they don't have a drive thru to compete with. 👍

Atmosphere: 5

Food: 5

Service: 5

Delilah Peters

Didn’t catch this till I got in my car, but the giggle I got from it brightened my day so much. Great customer service inside the cafe as well. Asked for a different lid out of preference and the barista was kind and replaced it for me. Thank’s for such a warm start to a rainy day.

Atmosphere: 5

Food: 5

Service: 5

batzorig palam

Staff was friendly

Food: 5

Service: 5

PRAISE ELOHIM

Emily was amazing. She was very helpful and made my drink with perfection. Very clean environment and very nice staff.

Atmosphere: 5

Food: 5

Service: 5

antionette Wiggins

Wasn’t acknowledged at counter 3 workers not busy left store and drove to coliseum . Very poor customer service will not go back or tell anyone else to visit.

Atmosphere: 1

Food: 1

Service: 1

Hammerite

I stop here for coffee when I go to Richmond. Coffee is fine, restrooms clean and staff friendly.

Atmosphere: 4

Service: 4

Lexi

Customer service and wait time needs work.

Service: 1

Francis Carille

For a Starbucks this location makes a good stop, pre or post traveling through the congested HRBT tunnel.

Atmosphere: 5

Food: 4

Service: 5

Kristen Cooper

Just met the new store mg. Tiffany here in kiln creek store and received amazing customer service! This is why I keep coming to this particular location so friendly , and very genuine baristas! Thank you Tiffany for making my Birthday great! ?

Atmosphere: 5

Food: 5

Service: 5

Brandon Bender

Very similar to US, but doesn't take app.

Atmosphere: 5

Food: 5

Service: 5

Laura Sanchez

This location is great! Clean, friendly, and always correct! Emily is so kind and takes the extra time to make sure your experience is great!

Atmosphere: 5

Food: 5

Service: 5

Kate Anderson

Great and very clean shop! The high quality that you should expect from Starbucks! Friendly staff. Well done!

Loading...