Starbucks
120 Ottis St, Newport News
(757) 874-6690
Recent Reviews
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Thank you Kayleigh for excellent customer service!
Service: 5
The staff were super friendly and efficient. They went out of their way to decorate a cup for my daughter's birthday!
Atmosphere: 5
Food: 5
Service: 5
Management has been letting a homeless person hangout outside this establishment everyday for weeks. I don't think it's a great look to allow a homeless person to sleep in their outside seating.
Atmosphere: 1
Food: 3
Service: 4
Literally the only Starbucks where my drink tastes right every single time. They also make it right away, probably bc they don't have a drive thru to compete with. 👍
Atmosphere: 5
Food: 5
Service: 5
Didn’t catch this till I got in my car, but the giggle I got from it brightened my day so much. Great customer service inside the cafe as well. Asked for a different lid out of preference and the barista was kind and replaced it for me. Thank’s for such a warm start to a rainy day.
Atmosphere: 5
Food: 5
Service: 5
Staff was friendly
Food: 5
Service: 5
Emily was amazing. She was very helpful and made my drink with perfection. Very clean environment and very nice staff.
Atmosphere: 5
Food: 5
Service: 5
Wasn’t acknowledged at counter 3 workers not busy left store and drove to coliseum . Very poor customer service will not go back or tell anyone else to visit.
Atmosphere: 1
Food: 1
Service: 1
I stop here for coffee when I go to Richmond. Coffee is fine, restrooms clean and staff friendly.
Atmosphere: 4
Service: 4
Customer service and wait time needs work.
Service: 1
Restaurantji Recommends
For a Starbucks this location makes a good stop, pre or post traveling through the congested HRBT tunnel.
Atmosphere: 5
Food: 4
Service: 5
Just met the new store mg. Tiffany here in kiln creek store and received amazing customer service! This is why I keep coming to this particular location so friendly , and very genuine baristas! Thank you Tiffany for making my Birthday great! ?
Atmosphere: 5
Food: 5
Service: 5
Very similar to US, but doesn't take app.
Atmosphere: 5
Food: 5
Service: 5
This location is great! Clean, friendly, and always correct! Emily is so kind and takes the extra time to make sure your experience is great!
Atmosphere: 5
Food: 5
Service: 5
Great and very clean shop! The high quality that you should expect from Starbucks! Friendly staff. Well done!
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