Friendly, kind, and cheerful workers especially with a full drive thru at 6 am. Good coffee too!
Atmosphere: 5
Food: 5
Service: 5
Brie
The baristas Need to have better experience on customer service. Would be nice to see a smile here or there or have a great day. You never know what someone is going through so a small greeting could help a lot but apparently no one knows what good customer service is at this location. Guess I’ll just stick to the Riverdale Plaza or Coliseum crossing location. Was trying a new location, but never mind that.
Atmosphere: 2
Food: 3
Service: 1
Quita Banana
I loved it! People are extremely nice, I didn't have to wait long for my food, food is good, and the place was so clean.?Vegetarian options: They have things to eat for vegetarian people
Atmosphere: 5
Food: 5
Service: 5
Kira Lynn Swartwood
I absolutely adore this Starbucks, my husband and I are regulars. We go several times a week, to get our drinks, honestly these barista’s need raises! Like Nic, Mac, etc. they know exactly what we want, and even surprise us, with a little extra drink love! Thanks you Starbucks!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Brendan S
Honestly.. anything in this plaza sucks. The McDonald’s the KFC, and definitely the Starbucks. Always wrong orders, always cold gross food and now also gross coffee. Placed an online order went to get it, Brought it home, Tasted it, and it was awful - very milky very burnt tasting. So I drove all the way back there, and they were nice to remake them for me .. seemingly using the same cup as what it look like Cause it had the same sticker on it… Brought it back home and they both still sucked very milky and leaves an awful burnt aftertaste. I think they need to refresh on how to make a proper caramel macchiato or they can let me do it so atleast I get my moneys worth. Starbucks isn’t cheap, so when I decide to “splurge” once in awhile, I expect it to be what it’s supposed to be.. For anyone looking for decent coffee, I suggest seven brew next-door and the workers are always very nice.The JClyde Starbucks is also superior to this one. Actually, I think gas station coffee is probably superior to this coffee.
Atmosphere: 3
Food: 1
Service: 2
Honest Reviews
Sat in the drivethru for over ten minutes with no way to back up. Ask for a fresh drink but did I get one??? Nope. I’m going to be saving a lot of money now by making my own. Ridiculous. And the top was not
Atmosphere: 1
Food: 1
Service: 1
Sarah Robeson
I placed an online order for in store pick up. The estimated time that the drink would be ready said 6:13 pm. And it was one tall iced drink. I’ve placed the same order before at this location multiple times and usually the drink is ready around the time, however this time and one time before I go in wait for the order and it’s not ready for another 20 min after the 6:13 time. This only happens when certain employees are working at this location. I’m never rude but I do ask if my drink will be ready soon. They are extremely rude and say with an attitude “it’ll be ready when it’s ready” wow okay and while all this is happening they are making peoples drinks that where in store ordering after I placed that in store pick up order. And no other Starbucks has treated me this way except this location.
Tyler Basson
This place is so bad. Mobile ordered just to sit inside for 20 minutes for a “it’ll be out when it’s ready” no what’s the name or anything. Just so unprofessional. Literally the worst Starbucks in the area.
Atmosphere: 1
Food: 1
Service: 1
Roy Jefferson
One of the best Star Bucks in the area. Customer Service is one of the best things that I love about this spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Holiday Blend
Kaitlynn Perry
The barista who goes by "clo" is extremely rude. Gave me an attitude for placing a mobile order and not waiting long enough to get in line. I've never had a problem
They do not open on time. The hours posted for Saturday is 5:30am but the employees were refusing to take orders and unlock the door for customers at 6am. It is 6:30 and still being refused service. Why have hours if you’re not going to go by them. Also being to work on time to have time to prep things is a must.
Atmosphere: 4
Food: 4
Service: 1
Lana Agostini
My go to in Newport News? Great service and drinks made to order.
Atmosphere: 5
Food: 5
Service: 5
Allison Joyce
Excellent service and the store was immaculate. Coffee, as always, deliciousHighly recommend!
Atmosphere: 5
Service: 5
Tramaine Davis
It is rare that I even have coffee, but I received a gift card for Starbucks, so I went there for the Frappuccino. The sandwich I had was okay. The brownie tasted really good. Personally I don’t understand the hype about the food. But getting the coffee is okay for the occasion.
Atmosphere: 3
Food: 3
Service: 3
Dena Kelly
Mango Dragonfruit w/lemonade and extra fruit. I get it everyday or I buy 2 if I can't go the next day. Awesome drink for antioxidants. Check it out! A lot of their menu is great.
Friendly, kind, and cheerful workers especially with a full drive thru at 6 am. Good coffee too!
Atmosphere: 5
Food: 5
Service: 5
The baristas Need to have better experience on customer service. Would be nice to see a smile here or there or have a great day. You never know what someone is going through so a small greeting could help a lot but apparently no one knows what good customer service is at this location. Guess I’ll just stick to the Riverdale Plaza or Coliseum crossing location. Was trying a new location, but never mind that.
Atmosphere: 2
Food: 3
Service: 1
I loved it! People are extremely nice, I didn't have to wait long for my food, food is good, and the place was so clean.?Vegetarian options: They have things to eat for vegetarian people
Atmosphere: 5
Food: 5
Service: 5
I absolutely adore this Starbucks, my husband and I are regulars. We go several times a week, to get our drinks, honestly these barista’s need raises! Like Nic, Mac, etc. they know exactly what we want, and even surprise us, with a little extra drink love! Thanks you Starbucks!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Honestly.. anything in this plaza sucks. The McDonald’s the KFC, and definitely the Starbucks. Always wrong orders, always cold gross food and now also gross coffee. Placed an online order went to get it, Brought it home, Tasted it, and it was awful - very milky very burnt tasting. So I drove all the way back there, and they were nice to remake them for me .. seemingly using the same cup as what it look like Cause it had the same sticker on it… Brought it back home and they both still sucked very milky and leaves an awful burnt aftertaste. I think they need to refresh on how to make a proper caramel macchiato or they can let me do it so atleast I get my moneys worth. Starbucks isn’t cheap, so when I decide to “splurge” once in awhile, I expect it to be what it’s supposed to be.. For anyone looking for decent coffee, I suggest seven brew next-door and the workers are always very nice.The JClyde Starbucks is also superior to this one. Actually, I think gas station coffee is probably superior to this coffee.
Atmosphere: 3
Food: 1
Service: 2
Sat in the drivethru for over ten minutes with no way to back up. Ask for a fresh drink but did I get one??? Nope. I’m going to be saving a lot of money now by making my own. Ridiculous. And the top was not
Atmosphere: 1
Food: 1
Service: 1
I placed an online order for in store pick up. The estimated time that the drink would be ready said 6:13 pm. And it was one tall iced drink. I’ve placed the same order before at this location multiple times and usually the drink is ready around the time, however this time and one time before I go in wait for the order and it’s not ready for another 20 min after the 6:13 time. This only happens when certain employees are working at this location. I’m never rude but I do ask if my drink will be ready soon. They are extremely rude and say with an attitude “it’ll be ready when it’s ready” wow okay and while all this is happening they are making peoples drinks that where in store ordering after I placed that in store pick up order. And no other Starbucks has treated me this way except this location.
This place is so bad. Mobile ordered just to sit inside for 20 minutes for a “it’ll be out when it’s ready” no what’s the name or anything. Just so unprofessional. Literally the worst Starbucks in the area.
Atmosphere: 1
Food: 1
Service: 1
One of the best Star Bucks in the area. Customer Service is one of the best things that I love about this spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Holiday Blend
The barista who goes by "clo" is extremely rude. Gave me an attitude for placing a mobile order and not waiting long enough to get in line. I've never had a problem
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
They do not open on time. The hours posted for Saturday is 5:30am but the employees were refusing to take orders and unlock the door for customers at 6am. It is 6:30 and still being refused service. Why have hours if you’re not going to go by them. Also being to work on time to have time to prep things is a must.
Atmosphere: 4
Food: 4
Service: 1
My go to in Newport News? Great service and drinks made to order.
Atmosphere: 5
Food: 5
Service: 5
Excellent service and the store was immaculate. Coffee, as always, deliciousHighly recommend!
Atmosphere: 5
Service: 5
It is rare that I even have coffee, but I received a gift card for Starbucks, so I went there for the Frappuccino. The sandwich I had was okay. The brownie tasted really good. Personally I don’t understand the hype about the food. But getting the coffee is okay for the occasion.
Atmosphere: 3
Food: 3
Service: 3
Mango Dragonfruit w/lemonade and extra fruit. I get it everyday or I buy 2 if I can't go the next day. Awesome drink for antioxidants. Check it out! A lot of their menu is great.
Atmosphere: 5
Service: 5
Recommended dishes: Cheese Danish, Kale